Maldon Jewellery Co Reviews 

507
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers genuinely love the beautiful silver charms and intricate pendants, noting that the items look completely accurate to the online photographs. People frequently mention the impressive selection of available pieces and the consistently high standard of overall craftsmanship. Some reviewers were happy with the surprisingly fast shipping times and the attractive, careful packaging. Consumers also deeply appreciate the responsive customer support provided when assistance is needed for sizing or special requests. Many returning buyers express great enthusiasm about placing future orders due to receiving such dependable service.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great quality and huge range... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping times and... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the great range of items available.... See more

Service

Consumers find service to be positive, highlighting excellent communication and very nice assistance. People... See more

Order

Customers had positive experiences with order, highlighting fast shipping and great communication. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The items were exactly like described on the website. Beautiful silver charms! Delivery at our doorstep was sooner than we expected. Navigating the website was easy, though it took some time to g... See more

Company replied

Rated 5 out of 5 stars

Ecco la traduzione in inglese britannico: I purchased some charms. The items arrived in good order, well packaged. They are free from defects and the photos on the website were accurate. They are... See more

Company replied

Rated 5 out of 5 stars

This is the second sterling silver locomotive pendant I've purchased from this Maldon Jewellery Co. and I love it! It's very detailed and of high quality, I'm delighted to have found such a beautiful... See more

Company replied

Rated 5 out of 5 stars

Highly recommended. I’ve bought about 10 charms from here now and they’re gorgeous. There’s such a vast range available that it’s hard to choose and I’m sadly running out of room on my bracelet for m... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

Thousands of sterling silver charms in stock. Silver crosses. Necklaces. Bracelets. Earrings. Pendants. Brooches and much much much more......


Contact info

4.9

Excellent

TrustScore 5 out of 5

507 reviews

5-star
4-star
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1-star

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4.9

All reviews

(507)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Such great customer service

Such great customer service. I was buying a charm bracelet and charm as a surprise anniversary present and didn't really know much about them. They went above and beyond, sending me photos of different chain styles next to the charm i wanted, as well as providing advice on style and where to put the charm. They were incredibly responsive on email

My partner was thrilled with the gift. Will absolutely shop from here again.

May 6, 2026
Unprompted review
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Hello,
thank you so much for the review.
It's so difficult in this internet age to try and visualise what items look like together. So, now, I do try to photograph together so that people can get a better idea of size and what items will look like together.

So if you want to know what a snail charm looks like with a fox charm or a chain necklace with a wolf pendant, then let me know the references or links and I'll try my best!!

Kind regards Simon

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Rated 4 out of 5 stars

Good service.

Good service that arrived on time.

May 12, 2026
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Reply from Maldon Jewellery Co

Hello,
thank you so much for the reviews.
It's great that you liked the service and that the order arrived on time.
Of course, I do hope that the chain was liked, too as that one was a nice solid quality.

Take care
Kind regards Simon

Rated 5 out of 5 stars

Lovely jewellery ...great service…

Lovely jewellery ...great service thankyou

April 30, 2026
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Reply from Maldon Jewellery Co

Fantastic, thank you so much for the reviews of the charms and the service.
We do try hard to ensure everything runs smoothly, and MOST of the time it does.
Thank you again
Kind regards Simon

Rated 5 out of 5 stars

Great communication

Great communication, helped me find what I was looking for, even came back to me with suggestions when I thought it couldn’t be found. Absolutely brilliant service.

April 29, 2026
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Reply from Maldon Jewellery Co

B-)
You're very welcome.
It works both ways!
You might be looking for a cat charm and not see the correct breed, and I might search for a different term in the search, and hey presto, it's found. With 5000+ charms you would think that it might be easy to find what you are looking for but search for DOG and you will be scrolling through pages and pages!!
That said, if you ever need any help then please just reach out and I'll try!

Kind regards Simon

Rated 5 out of 5 stars

please with the products and quick…

please with the products and quick service

April 19, 2026
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Reply from Maldon Jewellery Co

Thank you so much for the review.
I was looking back at the previous order you placed back in 2022.
Hopefully this one was a little quicker than the 2 weeks Royal Mail took to deliver that one!!
Thank you again and please let me know if we can ever help
Kind regards Simon

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Rated 5 out of 5 stars

Great service and very good product.

Great service from a very pleasant employee who answered my emails immediately and sorted out my problem very quickly. Have been buying silver charms for many years and always delighted with the standard.

April 2, 2026
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Reply from Maldon Jewellery Co

Hello,
thank you so much for the feedback and of course the 5 stars!!
I am so pleased that we could sort out the issue.

As always, if we can ever help then please let us know.
Kind regards Simon

Rated 5 out of 5 stars

The charms are lovely

The charms are lovely. Great selection. It was a bear this time. Good weight and detail. The price is good, and delivery swift. A great place to shop.

March 31, 2026
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Reply from Maldon Jewellery Co

Thank you very much for the great review!!
I am glad you are happy.
Thank you also for all the orders.
I see you have previously purchased the Deer charm, the Gray wolf charm and Many others.

I am also glad the soldering service appears to work for you, as I can see you have all the charms' rings soldered.

Anyway, thank you again
Kind regards Simon

Rated 5 out of 5 stars

Highly recommended

Great range & variety of sterling silver charms, brilliant service, fast post and fab quality items.

March 24, 2026
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Reply from Maldon Jewellery Co

Ahhhhh Ha.
You again!

Thank you so much for your support. My emails went off the screen at 2022, as there were so many orders B-)
I really do appreciate you shopping with us and hope to long in to the future.
Please let me know if I can ever help!!

Kind regards SImon

Rated 5 out of 5 stars

Excellent all round service

Excellent customer service. Swift despatch. Item exactly as order. Price very reasonable and fair. I have bought from them before and will continue to do so.

March 15, 2026
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Reply from Maldon Jewellery Co

Thank you so much for the review and, looking through the emails, thank you for your patience with Royal Mail!!!
Take care and please let us know if we can ever help
Kind regards Simon

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Rated 5 out of 5 stars

Really interesting and fun silver…

Really interesting and fun silver charms. I especially like the food; hot dog and pasty, the sandal and the toilet is great! Good quality and deliver I good time. The choice of adding a lobster clip is useful. Will continue buying in the future.

March 8, 2026
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Reply from Maldon Jewellery Co

Thank you so much for the review, BUT, be careful.
What some see as a bit of fun can turn into a habit and dare I use the word, an "Addiction".

We have a specialist program for people spiralling, to limit the number of charms they can buy.
(Sorry, I couldn't resist that last comment).

You go for it and buy as many charms as you want!
Thank you again.
Kind regards Simon

Rated 5 out of 5 stars

Superb item and service in all areas

Superb item and service in all areas, answered all questions, item was of a superb quality and was quickly dispatched and well packaged.

March 2, 2026
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Reply from Maldon Jewellery Co

Hello again and thank you for the review and stars.
I had to refresh my ageing brain as to the conversations between us!

It was no problem at all. We would always prefer customers ask questions before buying, so you can make an informed decision, or as informed as possible.

Anyway, I am glad everything worked out and of course, just let us know if we can ever help
Kind regards
Simon

Rated 5 out of 5 stars

More fab purchases from Maldon…

More fab purchases from Maldon Jewellery. I now have about 10 charms from here and they’re all lovely. Highly recommend this company. Well packaged and speedy posting too.

March 1, 2026
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Reply from Maldon Jewellery Co

B-)
Thank you, thank you, thank you.
I was just looking at all the orders you have placed, so thank you again!
We try to dispatch as quickly as possible, so as long as we have an order by 10am (UK TIME) then it should be dispatched the same working day. We try after that time but as Royal Mail collect from 12PM, please order as early as possible.

Kind regards Simon

Rated 5 out of 5 stars

Really good quality charm bracelet…

Really good quality charm bracelet accessories. Great that they offer soldered fixings. Proper jewellers, not just box shifters.

February 9, 2026
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Reply from Maldon Jewellery Co

B-)
Ahhh, thank you so much for the review and stars. I am glad you were happy with the charms on both orders. It's great to be able to securely attach the charms to fittings, so they are safer!!

Lots more charms to choose from if you ever need to expand your collection!!

Take care
Kind regards Simon

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Rated 5 out of 5 stars

Beautiful charm pendant

Fast delivery and beautiful charm pendant. So delicate. My Mum had one and I have been looking for one to resemble the one my Dad bought her and this is perfect. Thank you. Would highly recommend.

February 23, 2026
Unprompted review
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Hello, thank you so much for the review.
I tried to look at what you purchased, but as the review is organic, I cannot locate, even from your name.
I am glad you are happy with the order and please let me know if I can ever help in the future.
Kind regards Simon

Rated 5 out of 5 stars

Highly recommended!

This is the second sterling silver locomotive pendant I've purchased from this Maldon Jewellery Co. and I love it! It's very detailed and of high quality, I'm delighted to have found such a beautiful "Hogwarts Express" here! My package arrived here very quickly - I highly recommend this special 3D pendant and this trustworthy shop Maldon Jewellery Co – thank you!

January 2, 2026
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Reply from Maldon Jewellery Co

I'm not sure how many reviews of yours I have replied to now, so I hope I am not repeating myself.
Thank you for taking the time to write the reviews and I am glad you like the, SHHHHHHH (train locomotive charm). Believe me, if we could get away with associating it with Harry Potter, we would, but we can't, so we won't. It's lovely to read what imagery is brought into people's minds from the charms they receive!
Take care
Kind regards Simon

Rated 5 out of 5 stars

Great!

Pendant was sent to NL very quickly. Packaging was very good and communication was too. Will be ordering again.

December 24, 2025
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Reply from Maldon Jewellery Co

Wow, ordered on 23rd December. Dispatched on 24th December. Delivered in NL on the 30th December. That is amazing. That really is international shipping at it's best!!!

Thank you so much for the review.
Please let us know if we can ever help
Kidn regards Simon

Rated 5 out of 5 stars

Great quality charm

Great quality charm, lots of choice. Quick delivery and packaged beautifully. Will buy again.

December 16, 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Wow.
Delivery on the 18th of December for an order placed on the 15th December using second class is amazing at that time of year. I have to hand it to Royal Mail, that when it goes well, it's an amazing service! Let's leave that there!

Thank you so much for taking the time to write the review.
It is very much appreciated
Kidn regards Simon

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Rated 5 out of 5 stars

Quick and efficient service

Quick and efficient service. I made an error on my order form and even though it was just before Christmas they reached out to me to question my mistake and rectified it.

December 21, 2025
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Reply from Maldon Jewellery Co

B-)
It's lovely to hear from you and thank you for the review.
I am just glad we spotted the issue and you were on whatsapp!
It makes messaging very quick and easy!!
Soldering the fitting connecting ring is safest most of the time.


Take care and please let us know if we can ever help
Kind regards Simon

Rated 5 out of 5 stars

Needed item for Xmas

Needed item for Xmas. Came on time.

December 14, 2025
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Reply from Maldon Jewellery Co

Thank you for the review.
I am glad the items arrived on time. During December, you never quite know!!

Take care
Kidn regards Simon

Rated 5 out of 5 stars

Great product high quality and fast…

Great product high quality and fast delivery

December 17, 2025
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Reply from Maldon Jewellery Co

I never realised the good old cucumber charm would attract as much attention as it has. For our US customers, it's the pickle and our UK customers it's the cucumber!

I see you had the one with the lobster clip.

Glad you liked it, it's certainly a good solid charm!

We do have other charms too, from the good old carrot charms to the broccoli charm, as well as an onion charm!!

Thank you again for the review.
Kind regards Simon

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