Maldon Jewellery Co Reviews 

507
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers genuinely love the beautiful silver charms and intricate pendants, noting that the items look completely accurate to the online photographs. People frequently mention the impressive selection of available pieces and the consistently high standard of overall craftsmanship. Some reviewers were happy with the surprisingly fast shipping times and the attractive, careful packaging. Consumers also deeply appreciate the responsive customer support provided when assistance is needed for sizing or special requests. Many returning buyers express great enthusiasm about placing future orders due to receiving such dependable service.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great quality and huge range... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping times and... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the great range of items available.... See more

Service

Consumers find service to be positive, highlighting excellent communication and very nice assistance. People... See more

Order

Customers had positive experiences with order, highlighting fast shipping and great communication. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The items were exactly like described on the website. Beautiful silver charms! Delivery at our doorstep was sooner than we expected. Navigating the website was easy, though it took some time to g... See more

Company replied

Rated 5 out of 5 stars

Ecco la traduzione in inglese britannico: I purchased some charms. The items arrived in good order, well packaged. They are free from defects and the photos on the website were accurate. They are... See more

Company replied

Rated 5 out of 5 stars

This is the second sterling silver locomotive pendant I've purchased from this Maldon Jewellery Co. and I love it! It's very detailed and of high quality, I'm delighted to have found such a beautiful... See more

Company replied

Rated 5 out of 5 stars

Highly recommended. I’ve bought about 10 charms from here now and they’re gorgeous. There’s such a vast range available that it’s hard to choose and I’m sadly running out of room on my bracelet for m... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

Thousands of sterling silver charms in stock. Silver crosses. Necklaces. Bracelets. Earrings. Pendants. Brooches and much much much more......


Contact info

4.9

Excellent

TrustScore 5 out of 5

507 reviews

5-star
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1-star

Asks customers to review

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4.9

All reviews

(507)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well done

Well done - good job

December 16, 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Thank you for the review and stars. Lovely to have another German customer.
I hope you liked the charm.
It's great to see you used the options to have the traditional charm but with a soldered link.
We have the same options on the new website so hopefully the same if you wish to purchase more.

Tajke care
Kind regards Simon

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Rated 5 out of 5 stars

Good product

Efficiency of delivery. Product good. Safely packed to protect product getting damaged in transit.

November 25, 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Thank you so much for the review.
I am glad you are happy with the charm and delivery etc.
I always wonder about customers' choice of charms. If yours has a story, I would love to hear it!!
As always, if we can ever help then please let us know
KInd regards Simon

Rated 5 out of 5 stars

Good price

Good price. Prompt service. Nice product

December 8, 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Thank you so much for the review and stars.
RE Prices.
They are still at the prices when we bought the charms, which is great for those purchased 6 months prior. As many will have seen, the silver and gold prices are going through the roof, due to world market instability and possibly the yellow / orange man in America, and I don't mean Homer Simpson. B-) I'd love to see a conversation between those two and who is more articulate!

Anyway, thank you so much again.

Kind regards Simon

Rated 5 out of 5 stars

Good service

Good service. Easy ordering. Prompt, secure delivery.

November 28, 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Another happy customer!!
Thank you very much for taking the time to write your review. It does mean a lot to us.
Hopefully the new website will be just as easy to use, maybe, easier and quicker too.

Take care and thank you again
Kind regards Simon

Rated 5 out of 5 stars

Happy Wife Happy life

Great product at a great price delivered on time, cant ask for more.

December 6, 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Well, as your name / title suggests, your wife is very happy!!
Clearly, that is down to a very thoughtful husband!
B-)
Joking aside, I am glad you and your wife are happy and if you would like any more charms, we have lots and lots to choose from!!

Take care and thank you for taking the time to write the review.
Kidn regards Simon

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Rated 5 out of 5 stars

Great selection of silver charms

I buy a silver charm for my goddaughter’s bracelet every year. Maldon have a great selection to choose from, clear photographs and make it easy to choose the correct fitting.

December 5, 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Thank you so much for taking the time to write a review.

Yes, we have over 5000+ sterling silver charms

Yes, we try to make the photos as clear as possible.

RE fittings Yes, most of our charms are traditional with a jump ring and with the fitting selector, you can choose a bead fitting for most Pandora Moments bracelets or for a Thomas Sabo a 9mm lobster clip fits most.

Once again, many thanks
Kind regards Simon

Rated 5 out of 5 stars

Easy real-time access by telephone to…

Easy real-time access by telephone to make my purchase, expert advice and a polite and efficient manner from Maldon Jewellery’s agent at the other end of the phone.

December 5, 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Wow, are you sure you are leaving the review for the correct company B-).
I hope so.
Thank you so much.
I think I do remember you, but around Christmas, my brain starts to get a little fuzzy.

It's always quicker ordering online, but if we can assist by phone then we will try. The only thing we can't do is take your money over the phone. What we NEVER want, is your card details over the phone. We want everything to be as secure as possible, so if we take an order over the phone, then we will send an electronic invoice via email with a secure link to either paypal or Stripe. This way, we never get to see your card details.

Anyway, I have whittered on long enough as usual.

Thank you again
Kind regards Simon

Rated 5 out of 5 stars

Lovely product

Swift dispatch and a cute product

December 3, 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Thank you very much for the stars and review.
I am glad you like the charm.
Most orders placed before 10am are dispatched the same day Monday to Friday. After that time we do try but it's not always possible.

Thank you again and if you require any other musical instrument charms, we have MANY.

Kind regards Simon

Rated 5 out of 5 stars

Excellent company

Excellent company, nice jewellery, very prompt delivery, friendly and experienced staff who respond to customer queries quickly. Simon in particular. Would definitely recommend.

December 2, 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

B-)
Ahhhh, thank you so much for taking the time to leave a review. Just looking back at our conversation. It's never easy with the different charm fittings on amazon. I wish they had a fitting selector that we could use as we have on our website, but nothing yet. Still, you found the website and ordered with the bead fitting and soldering, so all was good in the end.

Take care and thank you again
Kidn regards Simon

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Rated 5 out of 5 stars

This is a very reliable seller

This is a very reliable seller - my lovely lokomotive pendant arrived here quickly and its quality is just as described. I highly recommend this shop, thank you!

December 1, 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

B-)
Fantastic, thank you so much for the review. I am glad you like the charm. That is quite a detailed Engine charm and it's incredible how much detail you can get on something so small.

Lovely to see yet another of our German customers.
Plenty more trains and engine charms if you require any more.

Take care and thank you again
Kind regards Simon

Rated 5 out of 5 stars

Prompt delivery and item was as…

Prompt delivery and item was as expected. Very happy

November 24, 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Fantastic!!
Thank you so much for the review and, of course, the stars.
I am glad the charm was as expected. It should have been, but these days you never quite know.

Once again, thank you and please let us know if we can ever help in the future.
Kind regards Simon

Rated 5 out of 5 stars

Lovely small fish pendant

I brought a lovely small fish pendant, for my daughter for Christmas and liked it so much, I brought one for myself.

November 14, 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Thank you again for leaving another review for your second fish charm!!
I am glad you like it.
If you feel the need for any other styles of fish charms then we have plenty more fish charms on the new website!

Kind regards
Simon

Rated 5 out of 5 stars

Excellent Quality

The wee drum pendant is excellent quality, it was well packaged and arrived as expected. A very easy transaction, I would definitely order from Maldon Jewellery Co. again.

November 6, 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

B-)
Thank you for taking the time to leave the review. I am glad you like the drum charm. I don't know if you are some sort of influencer, but we have had quite a few sales of the drum charms in the past month!!

Keep Drumming!!
Kind regards Simon

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Rated 5 out of 5 stars

Excellent prompt communication and…

Excellent prompt communication and advice from the company. Very happy with the product, and super fast delivery

November 11, 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Thank you very much for the review.
I was just taking a look at our comms on the website.
Do you know, it's lovely to communicate and understand what the person wants in an articulate manner!!
I am glad the bead fitting and charm with soldering was liked, as your review seems to suggest.
Take care and please let us know if we can ever help
Kind regards Simon

Rated 5 out of 5 stars

I buy charms from Simon at Maldon every…

I buy charms from Simon at Maldon every year. Excellent service and beautifully made charms. Couldn't ask for more

October 20, 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

B-) Hello, and lovely to hear from you again.
Sorry we couldn't help with the Capybara charm. I hope you managed to find one somewhere. I will keep a look out for the future just in case.

Take care and I await your next whatsapp message.
Kind regards
Simon

Rated 5 out of 5 stars

Beautiful silver charms!

The items were exactly like described on the website. Beautiful silver charms!
Delivery at our doorstep was sooner than we expected.
Navigating the website was easy, though it took some time to get used to the filtering method.
The charms are now part of a necklace, steadily growing larger.
Maldon Jewellery is highly recommended!

October 13, 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

B-)
Thank you so much for the detailed review.
I photographed every one of the 5000+ sterling silver charms, so you will see the photography from the earlier ones not QUITE so good. I blame the technology at the time and not the operator!!. I try NOT to use filters and adjust the images too much as it makes them feel NOT real, if that makes sense. I want the charm to look presentable but real, so that what you see on screen is what you will receive or pretty close to it.

RE The website.
We have changed website host and now have LESS control, which means that most things should work better! The filters are gone but the product options are present and should work through MUCH testing and very late nights.

I am glad your necklace is filling up and of course, the joy is that once it is full, you can start on another. Maybe you will end up looking like MR T (From the A-Team)

Thank you again.
Kidn regards Simon

Rated 5 out of 5 stars

Outstanding service

Outstanding service. Beautiful item. Well-organized shipping. 10/10

October 15, 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Lovely to have another Canadian customer!!
Although, we could always do with more.
Thank you for the review and the order. I am glad you like the charm and thought the shipping was well organised.

Take care and please let us know if we can ever assist.
Kind regards Simon

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Rated 5 out of 5 stars

Lovely silver charms

A great choice of silver jewellery on the website. My order for charms arrived as described, quickly and efficiently. They are now looking lovely on my bracelet. Thank you.

September 23, 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Thank you so much for the review and I am glad the charms arrived safe and sound and, of course, that you like them. It's great to hear they are in place, on your bracelet. We have plenty more from our 5000+ charm range. If we can ever help then just drop us an email.

Kind regards Simon

Rated 5 out of 5 stars

Lovely product

Lovely product, good proce, speedy delivery.

October 8, 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Thank you so much for taking the time to leave a review.
Sorry for the long delay in replying!
Also, thank you for your support. Looking at your orders, it appears they go back to 2010, which is INCREDIBLE.
Take care, and please let us know if we can ever help
Kidn regards Simon

Rated 5 out of 5 stars

Good products at reasonable prices

Good products at reasonable prices. Dispatched promptly and always a hassle free buy. Thanks.

October 3, 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Thank you so much for the stars and review.
It's nice to see you back again.
Please let me know if I can ever help in the future.
Kind egards Simon

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