Do NOT order from this company!!! I ordered a Medium sized dress in MARCH, 2025. It was so small it wouldn't even fit my 14 year old granddaughter. I spent a small fortune returning it and stil... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Same review as others...less than one star. The clothes are NOT what you see. They are polyester from China. Took 3 weeks to get and it's unbelievably cheap fabric. No labels. Doesn't fit. Won't... See more
The worse products I have ever received. Poor quality and impossible return situations. Not from Malibu for sure misinformation on all products and materials . All from China poorly made and no way to... See more
Shipping is slow and from China. Fraudulently advertise closing Malibu, California clothing store and discounting stock. Fabrics are terrible. Zig-zag hems!!! Do not buy from them. It is a new way to... See more
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cheaply made and over-priced
They are set up in such a clever way. What looked like knitted goods from a Banff Boutique came in as very cheap polyester from China. What was a fair price for a knitted sweater was very overpriced for what I received - polyester sweats. One "sweater" is way oversized and looks nothing like the photo. It is a hoodie and I ordered a cardigan. I have written to Malibu and sent pictures.
Banff Boutique and Malibu (Scam?)
Cancelled order on 5 Feb 2025 placed on 4 Feb 2025 to Banff Boutique and received confirmation of refund from BANFF. Possible SCAM SCAM SCAM? Malibu connected to Banff Boutique? (presumably just another name) as I had no dealings with Malibu. Follow up emails to BANFF and their other email bounced week thereafter. Then another week later went through to Banff Boutique as I mentioned I would report them as scam. Once again received Banff apology and confirmation of refund within 2-5 days, then a further email from MALIBU confirming refund within 10 days???
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








