I've purchased a polo shirt and 2 pairs if trainers. I'm delighted with them all. The quality is excellent. On a personal note, the tongue on my recent pair of trainers, is to long which presses i... See more
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Based on these reviews
I ordered some shoes that I needed fairly quickly, received! However I needed the next size up. Shona was very professional, proactive , I sent them back the same day and Shona got me the replacemen... See more
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Been waiting for a blue pair to add to the collection, and the Popham Carbon Fibre Navy ticked all the boxes. As usual, excellent quality and fast delivery. Look out for the discount codes for that ad... See more
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⭐⭐⭐⭐⭐ Outstanding Quality & Style Every Time! I’ve been buying my shoes from MALLET for a long time, and they never disappoint. Their designs are unique, stylish, and always stand out. The qualit... See more
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Company details
Written by the company
Mallet London is a luxury footwear brand committed to innovative design and exceptional craftsmanship. Founded in 2015 to redefine the luxury trainer market, Mallet combines high-end materials with distinctive style, making aspirational luxury accessible. Rooted in London, Mallet’s designs are inspired by the city’s dynamic culture, with styles named after iconic streets and neighbourhoods. This connection reflects the brand’s journey from its London origins to becoming a recognised leader in modern luxury footwear and clothing.
Contact info
London, United Kingdom
- team@mallet.com
- mallet.com
4.1
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Parcel Marked Delivered but Photo Is Not My Property
I ordered from Mallet and unfortunately never received my parcel.
DPD now claim the order was delivered on 10 December, however until 14 December the Mallet shop app tracking still showed “DPD preparing for despatch.” I left a review on Trustpilot due to the lack of delivery, and the following morning (15 December) the tracking suddenly changed to “delivered on 10 December.”
Mallet stated they had photo proof of delivery, which they later shared. The photo does not show my home. It shows a closed white front door opening straight onto a pavement, with the parcel held at the bottom of the door. My property has a front garden with yellow slabs, and the door does not open directly onto the pavement. The door in the photo is also shut, not open.
The delivery photo conveniently shows a hand covering the parcel label, so no address details are visible. I provided photos of my own front door for comparison.
Mallet insist delivery could not have taken place without a security PIN, however I never received a PIN by email or text, so I could not have accepted the delivery.
Despite this, Mallet refused to take responsibility and relied entirely on DPD’s information. I am now £117 out of pocket for an item I never received.
The clothing may be nice, but their handling of lost or misdelivered parcels is extremely disappointing. I would not feel confident ordering again.
UPDATE
This matter was resolved via a bank chargeback, not by Mallet.
The delivery evidence provided was incorrect. The photo supplied by DPD is not my property (I provided comparison photos of my front door), the parcel label is covered, and the delivery information shows Dartford, which is not my address.
I also never received a delivery PIN by text or email, so I could not have accepted the delivery.
My bank refunded £100 immediately, with the remaining balance returned two days later, confirming that the delivery evidence was insufficient.
Based on this experience, I do not feel comfortable ordering again. Mallet think it's ok to take money when trainers were never delivered they have taken money again yesterday I now have escalate this I will not let this go I have never had this before dpd never delivered this package you are not keeping my money
December 15, 2025
Unprompted review
Reply from MALLET
Thank you Victoria for taking the time to provide us with your feedback and we are saddened to hear what has happened.
We can see you are discussing this with the team, so we are confused by your comment that we are refusing to take responsibility. Investigations like this can take time, as all our home deliveries are sent on a pin code service, and the driver cannot complete their delivery without the pin code being entered on their device.
As soon as we receive any updates, the Customer Service Team will be in touch.
Have a lovely rest of they day!
Mallet
Item arrived well packaged and great…
Item arrived well packaged and great quality shoes abs socks .
I needed to return my own item
as my son changed his mind. The return service was quick and efficient
December 1, 2025
Reply from MALLET
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
great product and on time with delivery
December 1, 2025
Reply from MALLET
Thank you Michael for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Love this company they do trainersmallett the…
Love this company they do trainers the best
December 1, 2025
Reply from MALLET
Thank you Mark for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Reply from MALLET
Hi David,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Reply from MALLET
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Disappointed
They where delivery I great time.
But the black pair of trainers arrived damaged and the shoe box that the trainers came in was battered, ripped,torn, and there was scuffs on the trainers, and they where meant to be a Christmas present but I can't gift them now so I have a pair of trainers going know where. After be a mallet customer for long time. This really has upset and disappointed me after mallet holds its self to be a luxury company with great standard. Sorry to inform you of this.
Merry Christmas
December 8, 2025
Reply from MALLET
Hi Jamie,
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened. Please reach out to the team on team@mallet.com with your order number and images of the footwear and we will try our best to give you some advice on what to do.
Wishing you a lovely rest of the day,
Mallet
Package came in no damage showing…
Package came in no damage showing persented beauitfully defo be ordering again
December 1, 2025
Reply from MALLET
Hi Liam,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
All mallet trainers are top quality I…
All mallet trainers are top quality I bought my first pair of mallets 4 years ago and there still like new
December 8, 2025
Reply from MALLET
Hi Adam,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Excellent service thank you.
November 24, 2025
Reply from MALLET
Thank you Sally, for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Great trainers
Great trainers, swift delivery will be coming back again.
Highly recommend
December 1, 2025
Reply from MALLET
Hi there!
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
The stiching came apart
The stiching on the trainers I bought came apart the first time I attempted to put them on
November 25, 2025
Reply from MALLET
Thank you Ryan for taking the time to provide us with your feedback, and we are saddened to hear what has happened.
I can see you have been in touch with the team who have apologised for this item being delivered faulty. The images have been passed to our Production team. Once the return is back with us, a full refund will be processed to you.
Again we are so sorry that this has happened with one of out products.
Wishing you a lovely rest of the day!
Mallet
Reply from MALLET
Thank you Gary for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
The sneakers arrive in time as promised…
The sneakers arrive in time as promised and the quality is unmatched but your return policy needs improvement. I sent back a wrong size and bought a new size 2 days after returning the wrong one. Up to now I haven’t received my refund
November 30, 2025
Reply from MALLET
Thank you Marvelous for taking the time to provide us with your feedback, and we are saddened to hear what has happened.
I have checked and can see the refund was processed on the 12th December, so please allow 3-5 working days for the money to appear in your account.
Again, we are very sorry for the delay, but due to peak season, we have extended the normal 7 working days to 10 working days.
Have a lovely rest of your day!
Mallet
Reply from MALLET
Thank you Mr Silvester for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Reply from MALLET
Thank you Jennifer for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Reply from MALLET
Thank you Jacob for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Reply from MALLET
Thank you Karen for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Reply from MALLET
Thank you Jason for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Reply from MALLET
Thank you Paul for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
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