Paul helped us in setting up a social media strategy and we’re very happy with the exhaustive outcome: we’ve got concrete guidelines, and concrete examples to follow when we start posting. Paul was ve... See more
Company replied
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See what reviewers are saying
I've just got my first job via Malt and I'm really happy. 10% service fee is a bit steep but I had my first contact with customer service today (warning about a possible scam) and I got a quick and de... See more
Company replied
Very good experience with Alima in customer relations. I had a problem with one of my documents in my company set up. Alima and her team reached out to me and proactively solved the issue without me h... See more
A service that’s utterly useless. They market themselves as a freelance marketplace, but the likelihood of finding a client on this platform is virtually zero. I’ve been registered for ov... See more
Company replied
Company details
- Online Marketplace
- Business and IT Consulting Agency
- Business to Business Service
- Employment Search Service
- Human Resource Consulting
- Recruitment Service
Written by the company
Les entreprises et organisations ont plus que jamais besoin de ressources externes et d'outils numériques pour réussir leur transformation et atteindre leurs objectifs. De plus en plus de personnes décident de prendre leur destin en main et de se lancer dans l'aventure entrepreneuriale qu'est "devenir freelance". C'est de tout cela qu'est née Malt : une plateforme digitale sur laquelle plus de 550k freelances européens mettent leur expertise au service d'entreprises de toute taille et de tout secteur. Nous avons créé un espace qui permet à tous de sécuriser et centraliser les projets grâce à différents outils mis à disposition (envoi de devis et de factures, vérification des documents légaux, paiement rapide et sécurisé...).
Contact info
241 rue St Denis, 75002, Paris, France
- support@malt.com
- malt.fr
3.6
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Great customer experience team
I've had a tailor-made experience thanks to Hector from the customer experience team, who made sure to understand my specific profile and supported me in getting all my business documents approved!
October 24, 2023
Unprompted review
Reply from Malt
Hello Amine,
Thank you for sharing your experience. Your feedback helps us to grow our freelance community.
Have a nice day
Quick answer
Quick answer, after around 10 hours.
And the problem I had was solved very quickly.
October 6, 2023
Unprompted review
Great and quick support
So far, a good experience. I set up my profile with ease and when I logistical questions they were answered speedily and comprehensively.
September 27, 2023
Unprompted review
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Horrible experience
I finished a job and the money didn't come until now, I was supposed to get paid in 6 business days but now more than 30 days have passed and my payment didn't arrive yet. This platform seems to not care about freelancers as long as they get their commission. When I first created my account, the support was nice and replied on the same day, now I am sending emails.. in vain
August 26, 2023
Unprompted review
Reply from Malt
Hi Mourad,
We are deeply sorry that you have had to deal with these payment delays.
There have been human and organizational issues that have impacted the payment of your invoice on the Cash advance provider and client side, but we have done everything possible to ensure that you were paid even with delay after all.
- Malt followed up with the client and his accounting by email every days to recover your funds, we tried to never leave alone to deal with this unpaid bill, and the team (Julia and I) want to support you in this type of crisis situation.
We hope that thanks to the payment you have received, you won't just keep this bad Malt first experience.
We would like to thank you for taking the time to share your experience with us.
Have a good day,
I had a worst experience with this…
I had a worst experience with this company. I advise all the free lancers,Don't trust them and don't waste time for these companies. It's totally a scam. Everyone be careful with these type of scammers
September 14, 2023
Unprompted review
Reply from Malt
Hello Tayyab,
We're sorry to hear that you're not happy with Malt's services.
Please contact our team at support@malt,com to provide us with more information so that we can help you find a solution quickly.
Thanks,
Team Malt
Terrible platform - DO NOT USE MALT AS A FREELANCER
Terrible platform. UK Freelancers please avoid using this platform. They use your information on the site you have inputted to find work to use to solicit introductions to clients from your CV. I completed work over a month ago and I am still waiting for get paid. I’ve told freelancers in my network and clients to not work with Malt or use the platform. I will be deleting my account once I finally get paid. I would advise people to use Worksome and YunoJuno
June 30, 2023
Unprompted review
Reply from Malt
Hi Joy,
Thank you for taking the time to share your feedback on Trustpilot.
Firstly, we sincerely apologise for the delay in your payment. This delay has been mainly due to our client's team being on holiday and, therefore, unable to validate the end of the project.
This is a really unfortunate situation that is, sadly, beyond our control as the client did not transfer the rights to another colleague.
We've strived to keep you consistently updated during this period, as we recognise the importance of clear and regular communication when unexpected issues like this arise. While we absolutely understand your frustrations, it is worth noting that we have worked to ensure you were continually informed.
We are doing everything possible to speed up this process.
Again, we're very sorry for the inconvenience this has caused you and appreciate your patience and understanding.
A member of our team has just contacted you to set up a call to discuss this further.
Best,
Malt team
Waste of time - mostly tech roles
Waste of time - unclear on their market.
They invite people from all industries to spend significant time and effort to build a profile.
In reality the vast majority of their roles are tech-focussed. I am an accountant - Malt is not for me. I wish they had just said that from the start.
June 29, 2023
Unprompted review
Reply from Malt
Hi Jenny,
We looked for your profile but could not find it, have you deleted it already?
We are sorry about that experience, we do observe some clients looking for accountants from time to time but it is true that it is not our core market.
Malt could be seen as an extra way to receive new opportunities without any prospection.
We hope we will see you back one day, do not hesitate to reach out to us at support@malt.com if you need some help.
Best regards,
Malt team
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great way to find quality creative freelancers
first of all: high quality freelancers on this platform
high reactivity, from the freelancers & the malt people
highly intuitive platform that works itself out
reasonable commercial fee
great admin
I like it.
June 14, 2023
Unprompted review
What a waste of time
What a waste of time, not only do MALT request a huge amount of information with strange pointless caveats such as a biometric page of a passport not just a scan. BUT, you also wont get any work from it, I've got a great CV 12 years in the field and don't really need any additional work so put up my profile out of curiosity and I get hardly any hits, if you're a female with a profile picture you'll get a load of views, maybe no work, but a load of views.
Edit post reply from Malt firstly the descriptions of what is expected in documents are poor at best secondly if I were to receive any work it would not be 'thanks to you' you're just useless middle men, leaches of society. rubbish platform, fake reviews, jog on.
June 18, 2023
Unprompted review
Reply from Malt
Hi Matt,
We understand that uploading your legal documents is not the funniest part of the process, but we do accept a photo of your ID document.
Our first mission at Malt is to offer you the most suitable projects, according to your skills and desires, taking into account your availability and your expertise. Some factors used by the algorithm have a larger impact than others and can influence how likely a freelancer is to receive new opportunities, such as:
- Profile characteristics and job category,
- Number of external recommendations,
- Date of the last profile update,
- Date of the last availability confirmation,
- Possibility to work onsite,
- Availability...
We do not ask nor use any demographics data like age (but professional experience, yes), gender or interests to match profiles with clients' projects.
Remember that the ranking of profiles also depends on how they compare to other active freelancers and the client’s specific search criteria. It is impossible to have 100% control over every element, no matter what. Also, on Malt just like anywhere else, some professions are more in demand than others.
Malt could be seen as an extra way to receive new opportunities without any prospection.
We do hope that you will start a project soon thanks to us.
Best regards,
Malt team
Très bon service
April 27, 2023
A waste of my time
I spent a long time putting my profile up on Malt.
I have many years of experience in my field. After a few weeks I checked in to find that my Profile had been viewed only once. I wish I had stuck to my usual recruitment agencies and not bothered. For me, MALT is a complete waste of time.
May 14, 2023
Unprompted review
Reply from Malt
Hello,
We are sorry that you have not yet been able to find assignments via Malt.
In order to help you optimize and improve your profile, I invite you to contact our support team at the following address : support@malt.com
They will be able to advise you to improve your visibility.
Have a nice day
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Excellente collaboration avec Malt qui…
Excellente collaboration avec Malt qui permet de travailler sereinement en tan que Freelance.
April 27, 2023
Communication & Support via Customer Experience
Pour toutes les démarches entreprises lors de l'inscription en tant que freelance : Excellente communication, excellent support, merci Hector !
March 23, 2023
Unprompted review
Great Support-Team
I had a small problem or misunderstanding with my registration documents and therefore contacted the support team. Héctor from the support team helped me in a very friendly and helpful way and now everything is working.
Super support team.
March 16, 2023
Unprompted review
Reply from Malt
Hello,
Thank you for your feedback !
Our support team works daily to improve your experience on Malt.
Thanks again,
Have a nice day
Malt team
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Terrible service
Terrible service - they read your inquiries then completely ignore them. Badly designed sign up forms that they then quietly amend after you've raised an issue but then still don't help to resolve any follow up problems you have.
May 17, 2023
Unprompted review
Reply from Malt
Hi,
Thanks for reaching out over here, you can also try to contact or write to us on support@malt.com if you need any help.
I love the platform and the idea
I love the platform and the idea, thanks to Hector for the help, I hope I'll get a lot of opportunities on this partnership
February 21, 2023
Unprompted review
Spent a huge amount of time adding my…
Spent a huge amount of time adding my description, which now seems to have been deleted. Looking back, I should have typed it all out in Word, but I don't usually have problems with other sites, so why is this one bugged?
I thought they might have a company phone number but like most companies nowadays it's just an email address, which I imagine I'd be fobbed off with a lame response.
February 6, 2023
Unprompted review
Reply from Malt
Hello,
Sorry that your experience on Malt was not optimal. We have sent you a request for your contact information in order to provide you with assistance on this matter.
I invite you to respond and provide us with your information so that our customer care team can assist you.
Have a nice day
Malt team
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