Malt & Brew Reviews 

264
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and unique design of the products, often noting their beauty and craftsmanship. Many people appreciate the distinctive nature of the items, which stand out from typical offerings. The overall purchase experience is frequently highlighted as excellent, with consumers finding the online shop user-friendly and the communication clear. Reviewers frequently commend the fast and efficient delivery service, with many products arriving promptly and well-packaged. People also appreciate the excellent customer service and the care taken with packaging, especially for gifts. This contributes to a highly recommended overall experience for many consumers.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the great quality and unique designs... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the craftsmanship and overall... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting fast and efficient... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the excellent and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received my glasses quickly, good quality and each glass is a little unique, which is great and feels really good in the hand, much better than the mass produced rubbish.. now time for a drink, thanks... See more

Rated 5 out of 5 stars

We bought the Tempest bundle, its craftsmanship is outstanding. The quality is remarkable and it is a great price. Being able to support an Australian owned and made business was icing on the cake.

Rated 5 out of 5 stars

The most beautiful glasses!!! Amazing service The highest quality ever!!! I'll definitely buy again and recommend all my friends and family The best gift idea for all

Rated 5 out of 5 stars

I bought the Japan Inspired Crystal Whisky Roll Glass made of Sakura Crystal as a gift for my boss who was leaving. It's absolutely beautiful.


Company details

  1. Glassware Store
  2. Glassware Wholesaler
  3. Kitchen Supply Store

Written by the company

At Malt & Brew, we sell unique glassware tailored towards whisky enthusiasts. Launched in 2020 and shipped directly from Melbourne, our glasses come packaged in beautifully designed gift boxes and wooden boxes, making them a perfect gift. Alongside our whisky glasses, we also sell whisky stones, decanters and other accessories for your home bar setup.


Contact info

4.8

Excellent

TrustScore 5 out of 5

264 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(264)

40 reviews in the last 12 months

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Rated 4 out of 5 stars

Quick resolution

Glasses and packaging weren't as expected - Malt and Brew arranged for a prompt return and refund.

August 8, 2022
Rated 1 out of 5 stars

Poor Communication and delivery faulty

My delivery came completely shattered, the glass was broken and the packaging didn't have enough wrapping to keep it safe. I have also tried to contact MALT & BREW via email/Facebook and Instagram about the replacement. And I haven't heard back anything. It was a special gift and had placed the initial order well in advance. However, with is being delivered broken .. and no communication about the replacement. I feel I won't be recommending buying any more from this company. I have even sent photos of how the package was delivered.

August 4, 2022
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Rated 5 out of 5 stars

The glasses do not disappoint

The glasses do not disappoint.
Beautiful to look at, and even nicer to drink some whisky from. They really allow you to explore the full aroma and flavour.
My wife said “they make her want to take up drinking whisky”.
Will definitely look at buying more from you guys.

July 16, 2022
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Rated 5 out of 5 stars

Purchased the snow glasses and

Purchased the snow glasses and, true to the images, they are devine. Also beautifully boxed ready to gift, loved the extra touch with the coaster. Well packaged and quick delivery. Would purchase again.

July 5, 2022
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Rated 5 out of 5 stars

Japanese whiskey glasses

I was so happy to receive my Japanese whiskey glasses so quickly . Sadly one was crack but now Hesitation they replace the straight away ,fantastic service. Very nice to drink out of. Cheers

June 2, 2022
Rated 2 out of 5 stars

Customer service ?

Happy with product. However packaging was damaged and dirty. This was very disappointing as they were for a gift. Malt and Brew have ignored my many attempts made over a few weeks to discuss this. We specifically bought local to support local businesses and this is how we are treated.

May 14, 2022
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