Malt & Brew Reviews 

264
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their outstanding quality, unique designs, and beautiful craftsmanship. Many people highlight the excellent service, user-friendly online shop, and professional, friendly communication throughout the purchase process. Reviewers frequently commend the fast and efficient delivery service, noting that products arrive promptly, well-packed, and intact. Many customers also appreciate the thoughtful packaging and presentation, making purchases ideal for gifts and enhancing the overall experience.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising its quality and unique designs.... See more

Quality

Customers consistently note positive experiences with quality, praising the great quality of glasses and... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting fast and efficient... See more

Service

People report positive experiences with service, consistently highlighting it as great and excellent from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought the Japan Inspired Crystal Whisky Roll Glass made of Sakura Crystal as a gift for my boss who was leaving. It's absolutely beautiful.

Rated 5 out of 5 stars

We bought the Tempest bundle, its craftsmanship is outstanding. The quality is remarkable and it is a great price. Being able to support an Australian owned and made business was icing on the cake.

Rated 5 out of 5 stars

The website is easy to navigate & the delivery came in just a few days. The product was exactly as described on the website & it is really nice, very unusual & of good quality.

Rated 5 out of 5 stars

The most beautiful glasses!!! Amazing service The highest quality ever!!! I'll definitely buy again and recommend all my friends and family The best gift idea for all


Company details

  1. Glassware Store
  2. Glassware Wholesaler
  3. Kitchen Supply Store

Written by the company

At Malt & Brew, we sell unique glassware tailored towards whisky enthusiasts. Launched in 2020 and shipped directly from Melbourne, our glasses come packaged in beautifully designed gift boxes and wooden boxes, making them a perfect gift. Alongside our whisky glasses, we also sell whisky stones, decanters and other accessories for your home bar setup.


Contact info

4.8

Excellent

TrustScore 5 out of 5

264 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(264)

40 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor customer service…

Placed an order and was received all ok.
Contacted them to see if I was able to exchange an item.
I was told it was possible if I covered the cost of shipping, which was all fine.

I had some problems receiving their emails so I contacted them on Facebook.
When I replied back to see how I went about this I had no response.
I sent them messages via email and Facebook. Also sent my contact number, still nothing.
To this day still haven’t heard back.

Very poor customer service.

May 10, 2022
Unprompted review
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Rated 5 out of 5 stars

One happy customer

I highly recommend Malt & Brew. I recently purchased three glasses as gifts and they absolutely fantastic. I will be purchasing more for myself. The glasses are weighted perfectly, look amazing and feel great in the hand. Postage was very fast and the packaging ensured the glasses arrived intact.

May 4, 2022
Rated 1 out of 5 stars

Terrible quality of products

Terrible quality of products. arrived damaged

April 18, 2022
Unprompted review
Malt & Brew logo

Reply from Malt & Brew

Hi Andy,

Thanks for your review. We have issued a full refund for what was an unfortunate circumstance surrounding your order.

We take great pride in the products we sell and will ensure in future we do a better job of vetting each glass prior to leaving our warehouse.

Kind regards,

Thomas
Malt & Brew

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Rated 5 out of 5 stars

I was looking for a special gift…

I was looking for a special gift (whiskey glass) for my best mate when I stumbled upon Malt & Brew online, great website great pricing & delivery was superb. I live in Vancouver British Columbia Canada & this made it so easy for me to have this bought & delivered.
Even though I couldn't touch my product it was well advertised with size & colours etc.
Really happy about my purchase & my mate was thrilled he has his personnel drinking glass, job well done Malt & Brew
"I'll Be Back"

April 5, 2022
Rated 5 out of 5 stars

Hammered

Thanks guys, amazing turn around in order to delivery, lessthan 5 working days. Beautifully presented and packed
I brought the “plan” decanter and 4 hammered glasses for my sons engagement and because your prices are so reasonable I was able to buy him a bottle of Single Malt Dalmore whiskey to fill it.
Cheers again looking forward to your Amber Collection

Todd B - Newcastle NSW

April 5, 2022
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Rated 3 out of 5 stars

Quality not up to expectations

The Japan Inspired Hammer glasses I ordered were disappointing, they seem lower quality than pictured with a clear seam on one side. They were also cloudy so I had to clean them which is not ideal when they are a gift. Also the wooden box isn't as pictured with Edo Glass and Japanese characters on it, it is rebranded as Malt & Brew, which is fine as that is their business but don't picture something on the website that doesn't actually look like that in reality.

March 6, 2022
Rated 2 out of 5 stars

Disappointed

Disappointed in the quality of the glasses, especially the mountain glasses. If my husband's birthday hadn't been the day after they arrived I would have bought him something different.

March 4, 2022
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Rated 5 out of 5 stars

Thanks for the prompt postage of my…

Thanks for the prompt postage of my items, they were here in time for my friends 50th which was fantastic. One of the glasses I bought my husband had a defect in it. After contacting the company it was replaced quickly with no fuss. Thanks for a great experience and I will look at shipping with you again in the future. Thanks Tamara

January 22, 2022
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Rated 1 out of 5 stars

Not happy!

I have bought 5 glasses as a gift to a friend. One of them has a crack and 2 of them have big bubbles! I believe the quality and price are not matching!

January 9, 2022

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