Recently received a trojan virus from a simple camping website. Even though the virus was able to get past all the defenses, Malwarebytes was able to help remove the bug from the system once we new it... See more
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Based on these reviews
Malwarebytes has been an effective protector of my computer for a few years now. It sends regular bulletins of items of interest, i.e., scams, urgent cell phone update, all of which I am mos... See more
Company replied
I subscribed once when my new laptop had a lots of pop ups from adult sites and remained a customer since. From the recent things I like about the instructions on how to learn about scams with AI. W... See more
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Been using them for years... best performance, best customer service experience... never any trouble.. when I buy a new laptop, computer or phone, I immediately uninstall/delete the free crap that com... See more
Company details
Written by the company
Malwarebytes is reimagining security to safeguard devices, data, and people, no matter their location, lifestyle, or means. A global leader in online protection, its suite of award-winning cybersecurity and privacy solutions empowers millions of people worldwide to enjoy their digital lives, free from threats and scams. Our products are built and beloved by experts, offering security, privacy, and identity solutions for every platform and device (Windows, Mac, iOS, and Android).
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2445 Augustine Drive, Suite 550, 95054, Santa Clara, United States
- malwarebytes.com
3.9
Great
5K reviews
Replied to 70% of negative reviews
Typically replies within 1 week
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Ethical security
I find Malwarebytes to be less agressive in their marketing than other companies who in my experience have behaved almost like protection rackets. I get the impression that they just do their job honestly and don't give me any hastle and give bulletins of the latest scams and threats along with good tips and advice.
April 6, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for the review! We really appreciate you calling out the tone and approach, nobody wants security software that feels like a constant sales pitch. It’s great to hear Malwarebytes has felt straightforward and low-hassle for you, while still keeping you informed with scam/threat bulletins and practical tips.
From the Malwarebytes Team
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Solid Company
All in all, I've been very pleased with the Malwarebytes service. Easy to use the products.
March 29, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for sharing this! It’s awesome to hear you’ve been pleased with Malwarebytes overall and that the products have been easy to use.
From the Malwarebytes Team
I asked that my auto renewal be…
I asked that my auto renewal be cancelled and have yet to receive an acknowledgment. I will be attending my bank April 7, 2026 to ask them to reverse your Visa charge.
Your cooperation is greatly appreciated!
G Allan Tucker
March 29, 2026
Unprompted review
Reply from Malwarebytes
Hi Allan,
Thanks for reaching out. We’re sorry you haven’t received an acknowledgment yet. We understand how urgent this feels when you’re seeing a Visa charge and trying to stop auto-renewal.
We’ve requested more information so we can locate the correct account and confirm the cancellation status. If you already have an open support ticket, please share the ticket number. If not, please share the email address linked to your subscription so we can follow up in the right place.
From the Malwarebytes Team
Warranty for safe browsing
I use it fot many years in my laptops and android devices.Never had any problem as I am a heavy user searching internet for my job and studies.
April 17, 2025
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for the feedback. It means a lot to hear Malwarebytes has held up for you over many years on both laptops and Android devices, especially as a heavy internet user for work and studies. We appreciate you trusting us to stay in the background while you get things done.
From the Malwarebytes Team
please don't let the MalwareByte subscription de activate if I am not on line for a few days. This needs to change!
I love malware-bytes and use it on my laptops and the desktop that holds all my data. It works great on laptops that are on line all the time. But my desktop I put only when I need too. Every time my desktop had not been on line for a while, Malware-bytes has de-activated itself. And then I need to spend time (that I do not have) to go to the mail website, log in, and activate the same desktop again. This is so annoying. I have had malware-bytes on this desktop for years. but if I do not go on line all the time, it deactivates itself. Can you do something about this?
March 31, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for the review and we're sorry to heat about this. We’d like to understand what you mean by “shuts down” (for example, does protection turn off, does it log you out, or does it stop running entirely?) and help get it behaving consistently.
We’ve requested more information so we can take a closer look. If you already have an open ticket, please share the ticket number so we can keep everything in one place.
From the Malwarebytes Team
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Popup blocker
Previously I had one of the big ones, I kept getting popup adds and switched to Malwarebytes. It took a couple of weeks but since then I have not gotten any popups. Very happy with their service.
April 5, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for sharing this. It’s great to hear the switch made a real difference and that the pop-ups finally stopped. We appreciate you choosing Malwarebytes and taking the time to leave a review.
From the Malwarebytes Team
I have been a loyal customer of…
I have been a loyal customer of Malwarebytes for some years.
Finaly a company with both integrity and superb competence.
I cannot try them more highly and you will not regret making use of their services.
They give me a priceless gift - peace of mind.
April 5, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for sharing the lovely feedback. We sincerely appreciate the trust and the strong recommendation.
From the Malwarebytes Team
Desperately need help!
Last Sunday I went onto what I thought was Malwares website, and started applying for an upgrade in protection - mainly for my private information.
During the application, I was asked my social security number, my bank account number, and my mother's maiden name. Thinking that I was on a secure website with a firm who was a security keeper, I answered all three questions.
After I could not finish the application, I got very suspicious, and went back to the Malwarebytes website, where I was told the Malwarebytes never asks for social security number, bank account or mother's maiden name.
I knew then that I was in trouble - so I called my credit union and reported what I had done. Now they have blocked my debit card - so I can't buy anything online.
They are also putting my account under review. I hope
that I do not lose my account with my credit union.
I was advised by my credit union to call Experian, but I cannot get their protection because my debit card is
blocked. I also cannot buy added private protection from Malwarebytes for the same reason.
I am extremely frustrated at the state of affairs I am in.
I got a message, supposedly from Malwarebytes, and a message popped up that this message was suspicious, and not to open anything unless you know this is a legitimate message from a legitimate company
(or words to that effect). I just don't know who to trust online any more. I don't even know that I am really writing to the Malwarebytes that I have had for my computer for years.
I am hoping and praying that you are legitimate and can help me.
David J. Flood
805-402-8356
p.s. I don't have a record of my password with you, so I will have to get a new one, if that is possible. I am
94 years old, and just trying to hold everything together.
March 29, 2026
Unprompted review
Reply from Malwarebytes
Hi David,
We’re really sorry you’re dealing with this. To clarify, Malwarebytes does not ask for a Social Security number, bank account number, or your mother’s maiden name when upgrading a subscription. We’d like to better understand what happened on your side. Were you trying to activate a specific feature tied to a subscription you purchased, or were you going through an upgrade flow on a website?
You did the right thing by contacting your credit union right away. For your privacy, please avoid sharing personal details here (and consider editing your review to remove your phone number).
We want to help you verify what you clicked and guide you to the official next steps. You can reach us through our official Help Center at help.malwarebytes.com using live chat with an agent (if available) or by opening a support ticket. Both options are handled by 100% human agents. When you contact us, include the website address you visited and any screenshots (with sensitive info blurred).
In case you are having some issues reaching out, we’ve also requested more information so we can review what you saw and help point you in the right direction.
From the Malwarebytes Team
I have used Malwarebytes for maybe 6-7…
I have used Malwarebytes for maybe 6-7 years and it's never failed me. Very confident in the service.
April 4, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for sharing this. Six to seven years of reliable protection is the kind of track record that really matters, so it’s great to hear Malwarebytes has never let you down. We appreciate you putting your trust in us.
From the Malwarebytes Team
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Malwarebytes is excellent and trustworthy
I've been using Malwarebytes exclusively on my PC and my Mobile for a couple of years now. It is excellent and far less expensive than the big name, big price tag, antivirus I was using before. I recommend it highly.
April 4, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for the feedback! It’s awesome to hear Malwarebytes has been your go-to on both PC and mobile for the past couple of years, and that you’ve found it to be a better value than what you were using before. We really appreciate the high recommendation.
From the Malwarebytes Team
Excellent
Excellent. I used Malwarebytes some time ago just to test it out and it worked great and found no issues. Downloaded it again today and installed and ran faultlessly, it had a lot of new features - even allowing me to check what other sites may know about me on the dark web and dealing with any finds. I thoroughly recommend this excellent app and I'll certainly be buying it at the end of this month.
April 4, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for the review. It’s awesome to hear you came back to Malwarebytes and that the install and scan ran smoothly. We also love that you noticed the newer features, especially the tools that help you understand what info might be exposed online and what to do about it. We sincerely appreciate the recommendation, and we’re happy to have you with us.
From the Malwarebytes Team
No fuss protection at a affordable…
No fuss protection at a affordable price.
April 3, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for sharing this. “No fuss” protection at a fair price is exactly the experience we aim for, so it’s great to hear that’s been true for you.
From the Malwarebytes Team
I have used Malwarebytes for a number…
I have used Malwarebytes for a number of years now. I feel totally confident when using the Internet that I am protected from any malicious attack. Malwarebytes was easy to install and came at a great price. I am able to tailor the programme to my needs to add greater protection without any in depth knowledge of how it works - very user friendly.
April 4, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for sharing this! Feeling confident online is a big deal, so it’s awesome to hear Malwarebytes has helped you browse with peace of mind for years. We also appreciate you calling out the easy install, fair pricing, and how simple it is to tailor the protection to your needs without needing to be super technical.
From the Malwarebytes Team
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Malwarebytes (stay away)
All I did was download the App on my phone.
I did not subscribe to anything.
This App is not to be trusted.
Today I have had to get both a new credit card and a new bank card.
$44.99 was just taken from my card.
I contacted my bank and showed them the screenshot to prove I had no subscription with this company.
Stay AWAY from this company.
April 3, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
We’re really sorry you’re dealing with this, especially having to replace both cards. That’s a huge headache.
We want to understand what happened and help you figure out where the charge came from. We’ve requested more information so we can look into this and determine whether it was processed through the App Store, Google Play Store, or somewhere else.
From the Malwarebytes Team
My account had multiple and overlapping…
My account had multiple and overlapping subscriptions for different Malwarebytes cover. I really had messed up things. Jovelyn Y., Malwarebytes representative, looked into things and notice all the subscriptions. She was able to clean things up and even able to refund some money back to me for the different subscriptions.
I am very thankful for getting this sorted and cleaned up. I had no clue other than I thought I had multiple subscriptions. Finally, things are in order and this is because of her looking into everything. A huge thank you!!
P. Knobel
April 1, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for sharing this. Sorting out overlapping subscriptions can be a real headache, so it’s really good to hear that our support agent took the time to dig through everything, clean it up, and help get things back in order.
We’ll make sure your kind words are shared with her. A huge thanks right back for taking the time to write this up!
From the Malwarebytes Team
Excellent software
April 3, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for sharing this. We appreciate you taking a moment to leave a review.
From the Malwarebytes Team
User of Malwarebytes
I have been a user of Malwarebytes for at least 14 years and am totally pleased with the coverage and you also get great newsletters which are very informative.
April 3, 2026
Unprompted review
Reply from Malwarebytes
Hi Chris,
Thanks for sharing this! Fourteen years is incredible, and it means a lot that you’ve stayed with Malwarebytes and feel so pleased with the coverage. We also appreciate you calling out the newsletters, keeping them genuinely useful and informative is important to us.
From the Malwarebytes Team
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Update to my review
Update to my review
Malwarebytes works great on my Windows 11. I have no problem with it. Also I love the automatic renewal process Every year I have to update my credit card on all sites I have auto pay, but so far only Malwarebytes has had the courtesy to inform me that I needed to update my payment. Thanx guys/gals. Don't remember the exact date.
March 22, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for sharing this. It’s great to hear Malwarebytes has been running smoothly on your Windows 11 system, and we appreciate you calling out the renewal reminder too. Payment updates can be easy to miss, so it’s good to know those notifications helped you stay on top of it.
From the Malwarebytes Team
Malwarebytes Feedback on their support
After trying a couple of other brands I came upon Malwarebytes which is in my opinion the best of all the others...Regards Peet
March 2, 2026
Unprompted review
Reply from Malwarebytes
Hi Peet,
Thanks for sharing your feedback. It means a lot that after trying other brands, Malwarebytes has become your top choice.
From the Malwarebytes Team
for many years I use malwarebytes
for many years I use malwarebytes, I feel safe to use internet. It's great.
April 2, 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for sticking with Malwarebytes for many years. It’s great to hear you feel safe using the internet with it in the background.
From the Malwarebytes Team
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