MandM Reviews 4,056

TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 5 out of 5 stars

What a wonderful online shop. 2nd time I’ve ordered now and beautiful products at a good price. I will shop here more that’s for sure. Highly recommended. Doesn’t take too long to arrive so worth the... See more

Rated 5 out of 5 stars

Best site for cheap deals, if you guys give me freestuff i will promote your stuff a lot trust me you will get a lot more clients but i want to choose what i get

Rated 5 out of 5 stars

I've made 3 separate purchases in the last week to take advantage of the sales. The site offer a great selection and for my growing teenage boys, it's my new go to site for casual clothing goi... See more

Rated 3 out of 5 stars

So far, I've bought a pair of trainers and 3 sets of T-shirts. The trainers are comfortable and happy with the look, however, the logo from 2 of my 3 'DKNY' T-shirts came off in the first, 40° wash! V... See more

Company replied

Company details

  1. Clothing Store
  2. Children's Clothing Store
  3. Discount Store
  4. Men's Clothing Store
  5. Sportswear Store
  6. Women's Clothing Store

Written by the company

MandM is one of Europe's leading online off-price retailers, offering the biggest brands in Fashion, Sport and Outdoor always up to 65% less than RRP. With over 30 years experience and over 3 million active customers, we are proud to stock over 150 brands of clothing, footwear and accessories for the whole family. From adidas, Lacoste, UGG to New Balance and many more, we offer world-class brands at unbeatable prices. In addition to our UK website, we have websites in 6 European countries.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Products are cheap not good Quality!

Products are cheap not good Quality!

And this company is smart as Thief!
U can order and pay with a lot of ways, Visa, Idael etc, but when u get wrong products and u send it back than u have a problem because you have to pay a ticket and that is only possible with Visa and PayPal. This is fraud!!!!!!!!

December 6, 2023
MandM logo

Reply from MandM

Hello,

We're sorry ou received an incorrect item.

We never expect our customers to pay for a return label if the item they received is incorrect or faulty. Please email us on : klantendienst@mandmdirect.nl so we can send you a free returns label code.
Thanks for your feedback.

Rated 5 out of 5 stars

Fast shipping to belgium

Fast shipping to belgium

December 1, 2023
MandM logo

Reply from MandM

Hi Hb,

Thanks for the review. 😎
Enjoy your delivery!

Best regards,
The MandM team

Rated 5 out of 5 stars

Quick delivery

Quick delivery, good product, no hassle

November 7, 2023
MandM logo

Reply from MandM

Hi martijn,

Thanks for your review. 😚
We hope to see you soon again!

Kind regards,
The MandM team

Rated 5 out of 5 stars

great service

November 2, 2023
MandM logo

Reply from MandM

Hi Tyrone Jones,

We are so happy with the 5 star review! 👍🏻
See you soon again.

Kind regards,
The MandM team

Rated 5 out of 5 stars

Nice store and prices

I have finally found the jeans i wanted so bad :)

October 25, 2023
MandM logo

Reply from MandM

Hi max,

Thanks for the 5 star review! 🤩
Great to hear that you've found the perfect pair with us. 👖

Kind regards,
The MandM team

Rated 5 out of 5 stars

It was a great service 👍🏼and the…

It was a great service 👍🏼and the product was good quality 👍🏼

November 1, 2023
MandM logo

Reply from MandM

Hi denise shaw,

Thanks for the kind words! 🤗
We look forward to seeing you back again on our website. ✨

Kind regards,
The MandM team

Rated 5 out of 5 stars

Super

Top! Snelle levering

October 20, 2023
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Reply from MandM

Hi B.G.F van Bodegom,

Bedankt voor de 5 sterren! ⭐

Veel plezier gewenst van de bestelling. 👍🏻

Groet,
Het MandM team

Rated 5 out of 5 stars

Because I can make a good selection and…

Because I can make a good selection and choice of the items i want to buy. But i have a complain.The last time i ordered a pair of brown high top sneakers from Superdry instead of left and right sneakers rather what came was all the two were foot sneakers.

October 24, 2023
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Reply from MandM

Hi erasmus kwesi ntodi,

Thanks for your review. 😃

We’re not entirely sure whether we understand the issue, but please contact us directly via klantendienst@mandmdirect.nl so we can look into this further.

Kind regards,
The MandM team 💙

Rated 1 out of 5 stars

Sent wrong size article and as per…

Sent wrong size article and as per return policy I have to spend 10 euro to get the right size article

October 12, 2023
MandM logo

Reply from MandM

Hi piyush patak,

Thanks for your review.

We are very sorry to hear that you have received the wrong size.

We would rather like you to reach out by email rather than here, we have a customer service to help you out in these situations.
Please contact us at klantendienst@mandmdirect.nl

Kind regards,
The MandM team

Rated 5 out of 5 stars

Such good value for money!

Such good value for money!

Zero complaints. Great service and kept up-to-date with the shipping. And I've saved a fortune on named brands for fussy teenagers. What's not to love!

September 5, 2023
MandM logo

Reply from MandM

Hi Rachael van os,

Thanks for the kind words. 🤗

We are glad to have you as a customer.

Looking forward to seeing you again soon. ✨

Kind regards,
The MandM Team

Rated 5 out of 5 stars

Great Experience

The quality of the winter coat and other items I ordered are great. They're strong and fits as the size should be. Delivery was quick and the shopping experience was not one with any difficulty. I'll be using them in the future for sure.

September 7, 2023
MandM logo

Reply from MandM

Hi TheoneF,

Thank you for your kind words. 😊

We are looking forward to seeing you again on our website. 💖

Kind regards,
The MandM Team

Rated 5 out of 5 stars

Goede website en prima prijzen

Goede website en prima prijzen. Levering ging super.

September 7, 2023
MandM logo

Reply from MandM

Hi Jens,

Dank voor de 5 sterren! 🤩

Veel plezier van de bestelling.

Tot ziens. 😁

Groetjes,
Het MandM Team

Rated 5 out of 5 stars

There was a problem with the DHL…

There was a problem with the DHL delivery and the customer support refunded the cost and when ordering the same items again they removed the postage fee. Friendly and efficient. Thank you!

September 14, 2023
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Reply from MandM

Hi Begona Vivas,

Thanks for taking the time to write this review. 😊

Glad to hear that we were able to solve the issue.

We are looking forward to seeing you again soon on our website. ✌

Best regards,
MandM Direct

Rated 5 out of 5 stars

👏👏👏👍👍👍 perfect

👏👏👏👍👍👍 perfect

September 12, 2023
MandM logo

Reply from MandM

Hi Bilal Kasap,

Hartelijk dank voor de 5 sterren. 🤩

We zijn blij te lezen dat alles perfect is.

Tot de volgende keer. ✨

Groetjes,
Het MandM Team

Rated 5 out of 5 stars

Very efficient service from order to…

Very efficient service from order to prompt delivery

September 5, 2023
MandM logo

Reply from MandM

Hi Eddie Rose,

Thank you so much for the great review. 🤩

We are very happy to hear that all went smoothly.

Looking forward to seeing you on our website again soon. ✌

Best,
The MandM Team

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