mannersldn.com Reviews 334

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers had a great experience with this company. Customers are really happy with the products, consistently describing them as amazing, exceptional, and of superb quality. Many appreciate the material for being well-made, supportive, comfortable, and durable, often noting that the clothes wash and wear well without losing color or stretch. People also frequently mention the fast delivery service, with many receiving their orders quickly. However, some people were dissatisfied with the refund process. Reviewers mentioned having to consistently chase for their money back, with refunds often taking over a month to process. There were also concerns about the return policy, with some customers finding it difficult to get a response to their emails regarding returns and experiencing delays in receiving their refunds.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptional quality, comfort,... See more

Quality

Reviewers express high satisfaction with the quality of the products. Customers consistently praise the... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the super fast delivery,... See more

Return policy

Customers consistently note ambiguous experiences with the return policy. While some reviewers acknowledge... See more

Refund

Reviewers highlight negative aspects of refund. Many customers express significant dissatisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Felt really nice - well made with good quality material. I sized down as am a K cup and wanted support. Did not fit. Not sure I would be comfortable going bra-less so didn't swap to a different size.... See more

Rated 4 out of 5 stars

I ordered some items, which arrived within about two days. They were expensive but of great quality. I wanted to return an item and emailed, but received no response. I then checked Trustpilot... See more

Company replied

Rated 4 out of 5 stars

The reality is the clothes are amazing and delivery is fast. Having stalked them for a while online and been skeptical about the prices I eventually took the plunge and haven't looked back. Everything... See more

Rated 5 out of 5 stars

Amazing company. Great customer service and fast delivery. I have several manners pieces now and even won an item in the giveaway that happens with each new drop! The clothes are exceptional! They w... See more


Company details

  1. Clothing Store

Written by the company

The next generation of stretch. Deliciously supportive for every body! Freedom looks good on you x.


Contact info

4.1

Great

TrustScore 4 out of 5

334 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Faulty item and experience of exchange & customer service

I purchased leggings and two crop tops during a sale for the first time. Unfortunately, after wearing the leggings twice (and handwashing according to the care instructions) I found a small hole by a seam. I got in touch and they immediately sent out a replacement pair, explaining that the fault was due to an issue with the fabric in that particular batch. I don’t have much money so spending on higher price but better made clothing is something I try to do but is not easy due to the cost. This experience was the best customer service I’d experienced in a lot of years and definitely made me inclined to buy their products again in the future.

January 2, 2025
Unprompted review
mannersldn.com logo

Reply from mannersldn.com

Thank you so much for your lovely review.

Again we are so sorry for the issue with the first item you received but we are so happy to have been able to get it sorted for you and that you were happy with the service received :)

Team Manners x

Advertisement
Rated 4 out of 5 stars

Beautiful but on the small side

Very quick delivery and excellent quality item however supposedly fits size 12-16 (I am size 14-16 & shrinking) but I’ve found it a very neat fit. I’ll stick with my new life habits and hopefully be able to wear it with confidence come the summer holidays. It’s an amazingly beautiful top.

April 4, 2025
mannersldn.com logo

Reply from mannersldn.com

Thank you so much. Sorry to hear the fit wasn't quite as you hoped it to be but I hope you can get some great use from it soon.

If you ever need some help with sizing, please drop us an email to info@mannersldn.com

Team Manners x

Rated 5 out of 5 stars

The dress I ordered was 10X time better…

The dress I ordered was 10X time better than what I expected. Superb material and design. I'm definitely ordering more pieces from this company!

April 4, 2025
mannersldn.com logo

Reply from mannersldn.com

This is amazing, thank you so much!

Team Manners x

Rated 5 out of 5 stars

Brilliant !

Brilliant !! Where can I start
I just love everything .. fan!
Can’t wait to buy the new ranges !!!
Timeless!!
I have so many items and love a combo
Holds in all the right places
Moll and Poll, not twins, cousins are also huge fans as they are kept together and held up perfectly !!! 😂 🍈 🍈 💕💯

March 27, 2025
mannersldn.com logo

Reply from mannersldn.com

Thank you so much!

Team Manners x

Advertisement
Rated 5 out of 5 stars

Highly recommend

So happy with my swimwear. Just the right thickness and a good style and fit. Read the fit description for each piece as I was a different size in each item.
Excellent customer service when the delivery company managed to deliver my package elsewhere too! Lauren was a star

March 31, 2025
mannersldn.com logo

Reply from mannersldn.com

Thank you so much! So happy it was all ok in the end.

Team Manners x

Rated 5 out of 5 stars

HELL YEAH.

Absolutely. Freakin. LOVE IT.

April 1, 2025
mannersldn.com logo

Reply from mannersldn.com

Thank you!!

Team Manners x

Rated 4 out of 5 stars

Great but not magic clothing

Great customer service and fast delivery. The tops are excellent quality, don’t go see through when stretched and sizing is flexible and inclusive.

You can also go bra free wearing these tops and they will keep even larger boobs (36J) in place for a time.

Realistically, they hold you in place with lighter moderate movements, anything beyond that and you’ll need to readjust and pop your boobs back into position.

The crop tops do have a tendency to ride up, over a non flat bellies while walking, that is a little disappointing. No issue of this with full length tops.

Overall good product and likely to buy again if they last as well as expected.

March 25, 2025
mannersldn.com logo

Reply from mannersldn.com

Thank you so much

Team Manners x

Advertisement
Rated 5 out of 5 stars

Several repeat purchases & never let down - highly recommend

Ordered several pieces from Manners London. The clothes are always of a consistent high quality and i always receive them very quickly too. Returns due to my ordered an unsuitable size has always been a smooth process too. Can definitely recommend.

March 31, 2025
mannersldn.com logo

Reply from mannersldn.com

Thanks so much, Nicole

Team Manners xx

Rated 5 out of 5 stars

Great for curvy ladies!

I have at least 10 pieces from this company. Delivery is quick and though pricey the quality is excellent.

April 1, 2025
mannersldn.com logo

Reply from mannersldn.com

Thank you so much!

Team Manners x

Rated 1 out of 5 stars

Terrible returns process

Having previously purchased items from this store and been happy with them, I was unprepared for what happened with my latest order.
I ordered a dress on the 22nd January which unfortunately was too big so I popped it straight it back in the original packaging and started the returns process as per the instructions on their website. The return was approved and processed on the 7th Feb 2025. According to the terms and conditions, the refund should be within 14 days. I have emailed on 4 separate occasions since then asking when my refund will be received and I am still yet to receive any response 2 months later. I have now had to resort to raising a dispute via Shopify and writing this review.
Please beware if you are buying from this store and there is any risk of needing to return it (doubt on size etc). These clothes aren't cheap and next time I save my money up for a nice dress I will not be ordering from Manners London.
An apology at any point in the last 2 months would have made this farcical experience a lot more tolerable.

February 7, 2025
Unprompted review
mannersldn.com logo

Reply from mannersldn.com

We're so sorry to hear your experience with us has not been a good one.

We believe we have found the order this relates to and we are so sorry that your return was missed in a previous round of processing.

We have looked for emails from you and unfortunately they did not seem to land in our inbox, so I promise we were not ignoring you.

We have processed the refund today and a member of our team reached out to you earlier today via email. We apologise again for the error that was made here and we hope the discount code we offered you helps to make it up to you!

Love,
Team Manners x

Advertisement
Rated 5 out of 5 stars

Just the most amazing experience

Just the most amazing experience to feel confident after being so low for so long.
I put this dress on a felt like a new person. I’ve recently been through a painful divorce- after a 9 year abusive relationship, feel like a shell of a person, and a simple black dress has made me feel a million times better and like me again!! Get me on that night out where I can show it off!!

March 27, 2025
mannersldn.com logo

Reply from mannersldn.com

Thank you soooo much for this lovely review!

Team Manners x

Rated 5 out of 5 stars

Gorgeously gorgeous!

Gorgeous gorgeous girls deserve gorgeous gorgeous clothing! I love manners and can't wait to stunt on everybody!

March 17, 2025
mannersldn.com logo

Reply from mannersldn.com

Thank you soooo much!

Team Manners x

Rated 4 out of 5 stars

Lovely clothes. Refund process very slow.

Firstly, I love the clothing; it's well made and flattering, and has pockets!! I love the general ethos of the company. This is not fast fashion; it's clothing that will last, and that's a special thing. The only negative about this company is the length of time it takes to get a refund once you've returned something. You get an e-mail to let you know that your return has been received and that your return has started to be processed...........and then you wait. Up to 3 weeks. I guess it's because it's a small company, but it's still frustrating as if you've ordered a couple of different sizes to try it's really expensive and waiting that length of time for money to be refunded can be difficult. I'm put off trying a lot of things for that reason.

March 4, 2025
mannersldn.com logo

Reply from mannersldn.com

Thank you so much for your review and we're so happy you have been pleased with the clothing.

Our returns time period is 14 working days which we do list in our returns information on the website, so that customers can be aware of the processing time when they place their order. https://www.mannersldn.com/pages/easy-returns-exchanges
I can see all the orders you have returned have all been processed within this time frame.

Team Manners xx

Rated 5 out of 5 stars

Love manners

Really love these clothes, sexy AND comfy! First time wearing the puff pants a stranger on the street asked where they're from. Exchanges were straightforward, only thing that could be improved is not having to print the returns label yourself. Good customer communication. Already made a second order :))))

March 21, 2025
mannersldn.com logo

Reply from mannersldn.com

Thank you so much for the lovely review.

Customers are responsible for the cost of returns unless the item(s) faulty or incorrect so this is why we are unable to provide postage labels but you can just handwrite the return address on the parcel if you do not have access to a printer :)

Team Manners xx

Advertisement
Rated 5 out of 5 stars

Wow! So good

Wow! I'm so grateful I finally took the plunge and ordered some Manners clothes after watching Sal's adverts for ages and wondering whether to invest in some puff pants and a dress. As someone who has struggled all my life to find clothes that fit me and make me feel good (I have lipoedema and I am quite different sizes on my upper and lower body), I was blown away by the comfort, quality and fit of Manners' clothes. And, having read a bit about Sal's background and watched her adverts, it only adds to my good feelings about this brand. Body positivity, happiness and joy is what it's all about. Thanks Sal and the Manners team. Fan for life, here!

March 26, 2025
Unprompted review
mannersldn.com logo

Reply from mannersldn.com

This is amazing, thank you sooo much!

Team Manners xx

Rated 5 out of 5 stars

The suit is so nice comfy and as…

The suit is so nice comfy and as described the only issue I have is the strings at the bottom not sure what to do with them once I tie to make the bottom oof the trouser tighter . but I love it

March 16, 2025
mannersldn.com logo

Reply from mannersldn.com

Thank you so much! Try tying them in a few different ways and see which you prefer. Some go for bows, or you could try a couple of wraps around the ankle, or tuck them into your shoes!

Team Manners x

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look