mannersldn.com Reviews 334

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers had a great experience with this company. Customers are really happy with the products, consistently describing them as amazing, exceptional, and of superb quality. Many appreciate the material for being well-made, supportive, comfortable, and durable, often noting that the clothes wash and wear well without losing color or stretch. People also frequently mention the fast delivery service, with many receiving their orders quickly. However, some people were dissatisfied with the refund process. Reviewers mentioned having to consistently chase for their money back, with refunds often taking over a month to process. There were also concerns about the return policy, with some customers finding it difficult to get a response to their emails regarding returns and experiencing delays in receiving their refunds.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptional quality, comfort,... See more

Quality

Reviewers express high satisfaction with the quality of the products. Customers consistently praise the... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the super fast delivery,... See more

Return policy

Customers consistently note ambiguous experiences with the return policy. While some reviewers acknowledge... See more

Refund

Reviewers highlight negative aspects of refund. Many customers express significant dissatisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Felt really nice - well made with good quality material. I sized down as am a K cup and wanted support. Did not fit. Not sure I would be comfortable going bra-less so didn't swap to a different size.... See more

Rated 4 out of 5 stars

I ordered some items, which arrived within about two days. They were expensive but of great quality. I wanted to return an item and emailed, but received no response. I then checked Trustpilot... See more

Company replied

Rated 4 out of 5 stars

The reality is the clothes are amazing and delivery is fast. Having stalked them for a while online and been skeptical about the prices I eventually took the plunge and haven't looked back. Everything... See more

Rated 5 out of 5 stars

Amazing company. Great customer service and fast delivery. I have several manners pieces now and even won an item in the giveaway that happens with each new drop! The clothes are exceptional! They w... See more


Company details

  1. Clothing Store

Written by the company

The next generation of stretch. Deliciously supportive for every body! Freedom looks good on you x.


Contact info

4.1

Great

TrustScore 4 out of 5

334 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Brilliant as always

Brilliant as always!
I forgot to add my free item to my order and Sally and the tram sent it over ASAP.

March 14, 2025
mannersldn.com logo

Reply from mannersldn.com

Thank you! Glad we could get you sorted out :)

Team Manners x

Rated 5 out of 5 stars

I absolutely adore every piece I own…

I absolutely adore every piece I own from Manners London. Every item makes me like my body.
I also love that if I have any queries or need any help sally is so helpful and friendly! Sizing is inclusive which is a must for me too! Thank you!!

March 14, 2025
mannersldn.com logo

Reply from mannersldn.com

Thank you so much <3

Team Manners x

Rated 5 out of 5 stars

I window shopped for months…

I window shopped for months on this website, not sure if I could justify the price then finally made the plunge for some holiday clothes. I'm so glad I did, I'm wearing the puff pants now and they're SO comfy, I was feeling a bit sh** coming from UK winter to sunny destination where everyone seems super fit, skinny, and tanned, after putting these on, none of that matters and I feel like the best version of me again 😍

Delivery was really fast (even to far north Scotland where others charge extra and take twice as long!)

March 4, 2025
mannersldn.com logo

Reply from mannersldn.com

Thank you soooo much! So happy to hear you are loving the clothes :)

Team Manners <3 xx

Rated 4 out of 5 stars

Final verdict.....would recommend.

1. I had to send back for larger size. I did follow size guidance but still too small. Return relatively simple; awaiting replacement.
2. Removed a star. Sent item back (received by them March 20) asking for bigger size. I have heard nothing more from them since; no replacement or refund offered. I have messaged them via their website but have not had a reply.
3. Have received the replacement item and despite hiccups along the way (see above) this bigger size is comfortable and well made. I would recommend. Just to help with sizing: I have an XXL jumpsuit; I am a size 18/20 trouser.

March 3, 2025
mannersldn.com logo

Reply from mannersldn.com

UPDATE:
Thank you so much for emailing us with your order number so we can look into this for you. Returns can 14 days to process which is stated in our returns information on the website for customer awareness (https://www.mannersldn.com/pages/easy-returns-exchanges). As yours was received on 20th March, we are still within our sated processing timeframe.

Your email was received on Monday, 31st March at 20:21 and we have responded to you this afternoon (2nd April) so less than 2 working days. We do kindly ask on our auto response to allow a week for us to respond, so this has been done well within our response timeframe also.

We can confirm your return has now been fully completed, if you need anything else then please do not hestitate to email us again.

-------------------
Thank you for your review and sorry to hear the sizing wasn't quite right for you on this occasion.

We can see your return is still pending on the system, could you please email us at info@mannersldn.com with your tracking information so we can look into this for you?

Team Manners x

Advertisement
Rated 3 out of 5 stars

I've made two orders this month

I've made two orders this month. Made first order based on the sizing info but it was way off!
Sent first back and almost a fortnight on and I'm waiting for a refund refund still.
Reordered in bigger size. All ok.
Don't always follow size chart having said that quality of the clothing is fantastic 👌🏻

March 1, 2025
mannersldn.com logo

Reply from mannersldn.com

Thank you so much for your review and we're sorry to hear the sizing did not work out quite right for you on the first order. We're happy to hear the second go at it was better for you.

Our returns processing time is listed in our returns information on the website which you can see here https://www.mannersldn.com/pages/easy-returns-exchanges
I can see yours has now been processed, in line with our stated timeframe.

Please let us know if there is anything else you need
info@mannersldn.com

Team Manners x

Rated 5 out of 5 stars

Love love love

Love this clothing so so much, it makes me feel happy and comfortable in my broken disabled body in a way that I've not felt for my whole life. Aftercare/help when needed is great too, Lauren sorted me right out when I got sizing mixed up etc!

March 6, 2025
mannersldn.com logo

Reply from mannersldn.com

Thank you sooo much! We're so happy your loving Manners so much <£

Team Manners xx

Advertisement
Rated 5 out of 5 stars

Beautiful item, incredible quality

Omg my dress is such a thick but comfortable quality. The fabric is so soft and stretchy, but hugs in the right places and isn't thin and doesn't bunch up. I can immediately tell that I will have this piece for a very long time.

February 24, 2025
mannersldn.com logo

Reply from mannersldn.com

Thank you so much <3

Team Manners x

Advertisement
Rated 4 out of 5 stars

Love the clothes

Love the clothes! Why I only give 4 star is because it is expensive for me to order to Sweden as I have to pay import tax etc. Because of that, the costs will be almost double.

February 10, 2025
mannersldn.com logo

Reply from mannersldn.com

Thanks so much for your review and we are so happy that you are happy with the clothes.

We are sorry about the customs charges that are applicable once they reach your country. Unfortunately, since Brexit, this is set to all parcels that leave the UK and go to EU countries so there is nothing we can do to remove these or control the amounts that are charged. If we could, we would remove them entirely!

Love,
Team Manners x

Rated 5 out of 5 stars

Manners Magic again!

This amazing lady has aced it again. Manners is the best fashionista out there! Long live Sally Manners and her titty skills!

February 15, 2025
mannersldn.com logo

Reply from mannersldn.com

Thank you so much!!

Team Manners xxx

Rated 5 out of 5 stars

The clothes your body deserves

I've been buying from Manners for several years and I'm always blown away by the quality of the items and the incredibly fast shipping. Tops I've been wearing for 3 years still look as good as the day I got them, they wash and wear so well and their garments fit beautifully without compromising on comfort.

Slow fashion will naturally be more expensive than fast fashion but having high quality, hard wearing garments that fit well is 1000% worth the investment!

December 24, 2024
mannersldn.com logo

Reply from mannersldn.com

Thank you so much <3

Team Manners xx

Advertisement
Rated 5 out of 5 stars

super fast shipping

super fast shipping - within the week to New Zealand

February 12, 2025
mannersldn.com logo

Reply from mannersldn.com

Thanks so much, glad it got there in good time :)

Team Manners x

Rated 4 out of 5 stars

I got a couple *full length* tops

I got a couple *full length* tops. Material was nice -sturdy and supportive. Unfortunately they were not actually quite *full length* for me as I am quite a big woman, 170cm tall, usual UK bra size 38E, clothing size 18. Too bad as I really like the material. Would love a 'long line' version top of these.

February 3, 2025
mannersldn.com logo

Reply from mannersldn.com

Thanks so much for your review and we're so happy to hear you were happy with the material and gneral quality.

We're really sorry the fit didn't work out for you and we will take the feedback on board for extra long-line tops. It's quite a massive and lenghty process but we hope to one day have a full range of petite/regular/tall in all relevant items - we're working on it!

Love,
Team Manners x

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look