mannersldn.com Reviews 334

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers had a great experience with this company. Customers are really happy with the products, consistently describing them as amazing, exceptional, and of superb quality. Many appreciate the material for being well-made, supportive, comfortable, and durable, often noting that the clothes wash and wear well without losing color or stretch. People also frequently mention the fast delivery service, with many receiving their orders quickly. However, some people were dissatisfied with the refund process. Reviewers mentioned having to consistently chase for their money back, with refunds often taking over a month to process. There were also concerns about the return policy, with some customers finding it difficult to get a response to their emails regarding returns and experiencing delays in receiving their refunds.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptional quality, comfort,... See more

Quality

Reviewers express high satisfaction with the quality of the products. Customers consistently praise the... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the super fast delivery,... See more

Return policy

Customers consistently note ambiguous experiences with the return policy. While some reviewers acknowledge... See more

Refund

Reviewers highlight negative aspects of refund. Many customers express significant dissatisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Felt really nice - well made with good quality material. I sized down as am a K cup and wanted support. Did not fit. Not sure I would be comfortable going bra-less so didn't swap to a different size.... See more

Rated 4 out of 5 stars

I ordered some items, which arrived within about two days. They were expensive but of great quality. I wanted to return an item and emailed, but received no response. I then checked Trustpilot... See more

Company replied

Rated 4 out of 5 stars

The reality is the clothes are amazing and delivery is fast. Having stalked them for a while online and been skeptical about the prices I eventually took the plunge and haven't looked back. Everything... See more

Rated 5 out of 5 stars

Amazing company. Great customer service and fast delivery. I have several manners pieces now and even won an item in the giveaway that happens with each new drop! The clothes are exceptional! They w... See more


Company details

  1. Clothing Store

Written by the company

The next generation of stretch. Deliciously supportive for every body! Freedom looks good on you x.


Contact info

4.1

Great

TrustScore 4 out of 5

334 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional

Exceptional delivery and the dress is the most flattering dress I have ever worn. Worth the money. Classic piece.

February 10, 2025
mannersldn.com logo

Reply from mannersldn.com

Thanks so much! We're so happy to hear this

Team Manners x

Advertisement
Rated 5 out of 5 stars

This dress will make you feel amazing

This dress is SO gorgeous, honestly, fits perfectly, feels beautiful and I feel so confident wearing it. It's my 7th Manners Ldn purchase and every time it just gets better and better. Love love love.

February 10, 2025
mannersldn.com logo

Reply from mannersldn.com

Thank you so much! We're so happy to have you in our Manners family

Team Manners xx

Rated 5 out of 5 stars

Perfect support

can even wear manners without a bra when breast feeding - so much support!

January 28, 2025
mannersldn.com logo

Reply from mannersldn.com

Thank you so much

Team Manners xx

Rated 5 out of 5 stars

Smoking!

Swift delivery. Dress is amazing! Size guide was spot on. Felt so confident in this. Had lots of compliments.

January 31, 2025
mannersldn.com logo

Reply from mannersldn.com

Thank you so much

Team Manners x

Advertisement
Rated 5 out of 5 stars

Pants are amazing

Pants are amazing! They sent the wrong size initially and sent a replacement pair in the correct size. I have been wanting these forever and they feel as good as they look :)

February 5, 2025
mannersldn.com logo

Reply from mannersldn.com

Thank you so much! We're so glad we got it sorted in the end :)

Team Manners x

Rated 5 out of 5 stars

The best fitting clothes

My order arrived so quickly. I own many many Mannersldn items and this one did not disappoint. I love the design and the quality of the clothes.

January 28, 2025
mannersldn.com logo

Reply from mannersldn.com

Thank you so much

Team Manners x

Rated 5 out of 5 stars

The clothes are high quality

The clothes are high quality, gorgeous, and so flattering! I like the variety of models the company uses and the founder, Sally, seems to have fantastic energy.

February 4, 2025
mannersldn.com logo

Reply from mannersldn.com

Thank you so much <3

Team Manners x

Rated 5 out of 5 stars

Such a lovely dress

Such a lovely dress. Been following Manners for a while and very glad that I finally bought a piece. Will definitely buy more

February 3, 2025
mannersldn.com logo

Reply from mannersldn.com

Thank you so much <3

Team Manners x

Advertisement
Rated 3 out of 5 stars

Lovely clothes but terrible returns process

I ordered a dress in two different lengths as I wasn’t sure which would fit me best. The dress itself is gorgeous and very good quality, but getting a refund for the one I returned was a right pain. It took just over a month before the money was back in my account, and that was after I opened a case on PayPal. Awful customer service - do better.

October 30, 2024
Unprompted review
mannersldn.com logo

Reply from mannersldn.com

Thank you for your review and we're so happy you love the dress you bought.

We're so sorry there was a delay processing your refund. As far as we can see, it appears there was an oversight on a round of processing and yours was missed at the time. Your email alerted us to the issue and we processed it as soon as we became aware.

We responded to your email within our stated timeframe, as displayed on our auto-response, to confirm that this had been processed and apologised for the delay with it.

Once again we are very sorry that yours was not completed within our usual time frame.

Love,
Team Manners x

Rated 5 out of 5 stars

Love love love!!

Love love love!!

Amazing fit, quality material, feels amazing to wear. Makes me feel a million dollars!!

I genuinely cannot recommend enough

I have been lusting after a couple of bits for so long and finally took the plunge and couldn't be more in love with the overalls or the dress I bought xx

January 31, 2025
mannersldn.com logo

Reply from mannersldn.com

Thank you so much <3

Team Manners x

Rated 1 out of 5 stars

Awful customer service

I really wish I had read the reviews before placing an order. Trying to get any communication from the company with regards to processing my refund is impossible. They are outside of the statutory deadline for issuing a refund (well over 14 days) and I have emailed & DM several times with no response or reply. Off to Trading Standards next.

Edited after reading response from Manners... Please, please, please take note of your 1, 2 & 3 star reviews on Trustpilot. These reviews consistently site a poor refunds & communication process. Blaming your customers is never a good look.

February 7, 2025
Unprompted review
mannersldn.com logo

Reply from mannersldn.com

Thank you for your review and we are really sorry to hear you feel the customer service has been so bad.

Whilst we know our response times are not always as quick as some of the bigger brands, as we are a very small team here at Manners - we do ask for 7 days to pass for a response to emails and yours was responded to within 4 days of the initial one and the day after the follow up that you sent, so this is well within our stated response timeframe. The DM messages were also responded to 1 day after the intial message and the same day as the follow up that you sent.

Your refund was processed within the time stated on our returns information on our website and both your emails and DMs were responded to in less than our stated response timeframe, so we are sad that you feel so stongly about the poor customer service you feel you have received.

If there is anything else you need from us, please contact us at info@mannersldn.com and we will endeavor to resolve it for you.


Love,
Team Manners x

Rated 5 out of 5 stars

Great products

Great products, fast delivery and good communication.

January 28, 2025
mannersldn.com logo

Reply from mannersldn.com

Thank you so much <3

Team Manners x

Advertisement
Rated 5 out of 5 stars

The best swimming costume in the world

For the first time in 15 years I actually liked how I looked in a swimming costume. It can handle my post-children, peri-menopausal, squishy womanly body. I felt awesome in it. Never thought I’d say that about a swimming costume. I actually won’t dread the next beach day or pool day with the kids.

January 28, 2025
mannersldn.com logo

Reply from mannersldn.com

Thank you so much and we are so happy to hear this! Happy Swimming!

Team Manners x

Rated 3 out of 5 stars

Good clothes, awful returns process

The clothes are clearly good quality, but I would be really wary of ordering anything again because the returns process is so inconvenient. You have to a) pay for the postage yourself; b) print out a returns label (there’s no printer-free option); and c) wait 14 working days from when they start processing the return to get your money back. This last bit means I’m on track to get my refund a full 4 weeks after I sent it back. One of these things on its own I would be fine with, but all three seems a bit much, particularly considering the price point of the clothes.

January 27, 2025
Unprompted review
mannersldn.com logo

Reply from mannersldn.com

Hi Sophia, thanks for your review and we are sorry that you are unhappy with the returns process.

To respond to the points you mentioned:

a) Customers are responsible for the cost of return postage (unless the return is due to a fault or incorrect item) and this is stated clearly on our returns page on our website, so customers can be aware of the policy before making a purchase.
We know some larger companies are able to offer free returns but as a small business, this is not something we are currently able to offer.
Our products are much heavier than the standard high street or fast fashion pieces, as the fabric is much thicker and higher quality. This therefore makes the postage costs much higher than most other brands have to contend with.
We do subsidise as much of the outbound postage costs as possible, to keep this as low as we can for the customer and this means we are able to offer standard outbound shipping costs but we are not able to also cover the cost of return postage on top of this.


b) As we are not able to offer pre-paid postage labels, this does not offer us the option of the 'printer free label' (it is not something our distribution centre offers us). Therefore, our return label is just the address information and a slip that can be inserted inside the parcel, containing the order information and return instructions.
Where customers do not have access to a printer, they can handwrite a note to go inside the parcel containing that information and handwrite the address on the front of the parcel packaging.

c) 14 days is the standard term for processing returns and is followed by the majority of online retailers - this does mean your refund should be processed within that time frame, not 4 weeks after you sent it back. I'm sorry but I am a little confused at where the 4 weeks element comes from here. As you mentioned, it is 14 days from when we start processing it (after we receive it).
I can see your return was processed on the 13th day so this was all done within the expected timeframe and you should have recived the refund by now.


If there is anything else you need from us or would like any more clarity on, please feel free to reach out to us at info@mannersldn.com

Love,
Team Manners x

Advertisement
Rated 5 out of 5 stars

Clothes to hug your curves in just the right way!

I love the clothes from Manners London. The fabric is such a good quality and the clothes are shaped to hug your curves in the most flattering way! I never felt comfortable in a form-fitted dress before, but these ones look amazing on me!

December 2, 2024
mannersldn.com logo

Reply from mannersldn.com

Thank you so much <3

Team Manners x

Rated 5 out of 5 stars

Great Company

Great Clothes, good Procedere about the shipping and tracking. Contact to Sally & Team on every Channel available, always friendly, reliable and helpful.

November 28, 2024
mannersldn.com logo

Reply from mannersldn.com

Thank you so much <3

Team Manners x

Rated 5 out of 5 stars

So Comfortable!

So Comfortable!
I have been waiting so long to buy one of these tops. They aren’t cheap & I wasn’t sure if it was a gimmick. I have several immune conditions where my chest swells & it can be very difficult to wear a bra at times. Anyway the black November sale thingy come up so I went for the cheapest top that was a crop top. I am so pleased I did. It really is so comfortable and totally unnoticeable that I have no bra on. I am a big lady up top I got XL & we compared to it my Asda cami’s that are quite tight and there really is no comparison. No need for tit tape either! Bonus! It also couldn’t have arrived at a better time, having a bit of a dip & wearing this under jumpers & cardi’s, superb! I would even wear it in the summer & feel 100% Confident wearing it.

November 29, 2024
mannersldn.com logo

Reply from mannersldn.com

This is so great to hear, thank you so much

Team Manners x

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look