M.Manze Pie & Mash Reviews 

3,715
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting the delicious taste of the pies, mash, and liquor, often bringing back nostalgic memories. The ordering process is described as easy and hassle-free, with many appreciating the convenience of online delivery. Reviewers frequently highlight the excellent delivery service, noting that orders arrive on time and are exceptionally well-packaged. However, some customers also noted issues with the product, describing pies as dry with minimal meat, mash as lumpy or bland, and liquor as tasteless or having an odd flavor.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the delicious taste and quality of... See more

Quality

Consumers find quality to be positive, with many reviewers praising the delicious food, excellent products,... See more

Order

Customers consistently note positive experiences with order, praising the ease of ordering, clear... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its punctuality and the... See more

Service

Users describe positive interactions with service, with many reviewers unable to fault the overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I check website for delivery to my postcode I ordered 3 x meat pies 1 x mash x 2 liquer Omg came still warm, enough mash for two ppl pies delicious full of mince Liquer omg lashing I ate two... See more

Rated 5 out of 5 stars

Delivery Always on time packed to perfection good decent servings just love it. I had one delivery not to good and I have had a few orders…… Manzes kindly sent me a replacement I dident have to ask…..... See more

Rated 5 out of 5 stars

Really great offer. Excellent product that arrived in pristine condition and tasted delicious. Arrived exactly when Tom said it would. Will order regularly with these deals

Rated 5 out of 5 stars

Food arrived extremely well packed with ice packs and layers of insulation. The individual cartons are well labelled and cooking instructions easy to follow. I was born and raised in Bermondsey but... See more


Company details

  1. Meal Delivery

Written by the company

M.Manze opened back in 1902, serving up a delightful array of dishes inspired by the Cockney cooking traditions of the East End. It's one of London's few remaining "eel & pie" houses, with a concise but hearty menu of pie or eel with mash and liquor.

Chilled overnight Deliveries throughout the UK

Written by the company

Order online at manze.co.uk
Being established for 100+ years means we've met a lot of new faces. Many move out of the area and can no longer visit our shops. That's why we started our online delivery service. Now you can order your pie, mash and liquor plus eels from our website at manze.co.uk. We then use an overnight chilled delivery service meaning you can get your favorite food delivered straight to your doorstep.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(3,715)

133 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

We dined at the restaurant

We dined at the restaurant, and unfortunately, the experience was disappointing. When we cut into the pie, a lot of water poured out. The meat only filled about a quarter of the pie and was oddly shaped in a rectangle, with a processed texture and taste. The bottom of the pie was undercooked, making it almost inedible. The food was so unappetizing that we couldn’t finish it. To top it off, the person at the till seemed uninterested and unfriendly.

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

A Mother’s Day Treat

Ordered for my 90 year old mum’s Mother’s Day dinner treat. As well as taking her down memory lane, she absolutely loved it. From ordering, delivery, packaging, instructions on how to heat & the eating experience - just wonderful! Her daughter and son-in-law loved it too 🙂

March 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

The packaging of the pies mash and liquor was absolutely brilliant. Very impressed.
The pies mash and liquor were delicious. A big thank you for a great meal we enjoyed.

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Pie perfectionist be ordering again

Smooth easy ordered pies and mash the full works eels, slipt pea soup chilli vinger as a present for friends in Cornwall they arrived safely and taste like a little slice of south east London, amazing service best pie and mash with out fail

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy eastender

So easy to order packaging was excellent
Arrived when expected instructions were included pie & mash and Liquor was just
Wonderful you made an old cockney boy
Very happy thank you 😊

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic all round

Order came when asked, fantastic packaging,and chilled with ice packs.
Brilliant service and great portions of liquor.
I'm very happy and will order again.
I love traditional pie mash and liquor,you can't beat it.

March 8, 2025
Unprompted review
Rated 5 out of 5 stars

Omg absolutely perfect

Omg absolutely perfect! Ordered for delivery and it arrived on time , packed so well with cold bags to keep it chilled. The pie and mash were just as I remember, the liquor was perfect and they send include cooking instructions to reheat.my husband had a portion of jellied eels which he really enjoyed. We will definitely be ordering again very soon.thank you

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Memories

My last Pie and Mash was with my late Father several years ago on a visit to London. I was pleasantly surprised to find delivery to the East Midlands was available from Manzes.

The first bite had all the memories and emotions flowing.

Many thanks to all at Manzes who made this happen

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Made an East End Mum's day for a cheeky…

Made an East End Mum's day for a cheeky wedding anniversary dinner.

I ordered a little treat for my Parents Wedding Anniversary, and nothing but impressed (well, DPD no impressive, but that's not Manze's fault).

Top quality pies, loads of filling and super tasty. The liquor was delicious, the mash tasty, and we'll be ordering again.

We were also mega impressed with the packaging. We left the box in a room temperature room (in February) and the ice packs wer still mostly solid 8 hours later, and the food well chilled.

This won't be our last order :)

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

1960s

Well having lived my earlier days in E10 Leyton it was a once a week trip to Stratford manses with my mum how can you ever forget the taste and smell of pie and mash.I have also converted many of my family and friends who wished they had lived in my east London
First class proper food
J slade

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

As a Eastend girl that was brought up…

As a Eastend girl that was brought up eating pie&mash I was so happy to find Manzie did online ordering and delivery to my area .
Food was well packed and sealed well and delivered on the date that was chosen by myself.
Food tasted just how I remember tasty and delicious.
I even brought a pie and mash appreciation pin so I can show my heritage.
Thank you Manzie I look forward to ordering from you very soon.
Thank you !

February 13, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look