M.Manze Pie & Mash Reviews 

3,688
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, describing the pies as delicious, packed with flavor, and the mash as perfectly smooth and creamy, often noting an authentic taste. The ordering process is frequently described as easy, with delivery consistently praised for being well-packaged, arriving chilled and on time, supported by clear heating instructions. However, some customers also noted issues with the food quality, describing the mash as dry or lumpy, and the liquor as tasteless or having an unpleasant aftertaste. A few people also found pies to be dry, small, or lacking meat, with some reporting tough crusts or undercooked bases. Additionally, a minority of people reported delivery problems, including delayed arrivals, orders not turning up, or missing items.

What people talk about most

Product

Consumers find the product to be positive, with many reviewers expressing delight and satisfaction, often... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the exceptional... See more

Order

Customers had positive experiences with order, with many expressing satisfaction and a strong intent to... See more

Delivery service

People report positive experiences with delivery service, often praising the timely arrival and excellent... See more

Instructions

Customers consistently note positive experiences with instructions, finding them easy to follow and very... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great tasting pies, lovely bit of moisture inside, fantastically earthy lumpy mash. Liquor was good but a very heavy parsley taste, quite overpowering parsley taste for my family, but it was still goo... See more

Rated 5 out of 5 stars

Food arrived extremely well packed with ice packs and layers of insulation. The individual cartons are well labelled and cooking instructions easy to follow. I was born and raised in Bermondsey but... See more

Rated 5 out of 5 stars

Excellent meals! Well packaged and delivered on time. Good value all round. Very well pleased with whole delivery. Will certainly have this P&M delivery from Manzes again, Soon! Many thanks for... See more

Rated 5 out of 5 stars

The delivery was spot on and the food was absolutely amazing! The pie was packed with flavour, the mash was perfectly smooth and creamy, and the liquor brought everything together beautifully. It arri... See more


Company details

  1. Meal Delivery

Written by the company

M.Manze opened back in 1902, serving up a delightful array of dishes inspired by the Cockney cooking traditions of the East End. It's one of London's few remaining "eel & pie" houses, with a concise but hearty menu of pie or eel with mash and liquor.

Chilled overnight Deliveries throughout the UK

Written by the company

Order online at manze.co.uk
Being established for 100+ years means we've met a lot of new faces. Many move out of the area and can no longer visit our shops. That's why we started our online delivery service. Now you can order your pie, mash and liquor plus eels from our website at manze.co.uk. We then use an overnight chilled delivery service meaning you can get your favorite food delivered straight to your doorstep.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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No recent history of asking for reviews

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4.4

All reviews

(3,688)

106 reviews in the last 12 months

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Rated 5 out of 5 stars

Back down Memory Lane!

Many establishments try to copy original Pie & Mash but fail.
There is something about YOUR P & M that immediately reminds you how it used to be. Thank you I will be ordering again.

October 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great Pie and Mash and jellied eels…

Great Pie and Mash and jellied eels delivered quickly and so we packaged for freshness. Always used Manzes as I was born and lived in Bermondsey so having deliveries regularly is my equivalent of my locals Cornish Pasty but my delivery is definitely better

October 17, 2025
Unprompted review
Rated 4 out of 5 stars

Great tasting pies

Great tasting pies, lovely bit of moisture inside, fantastically earthy lumpy mash. Liquor was good but a very heavy parsley taste, quite overpowering parsley taste for my family, but it was still good. Packaged well with plenty of ice/cool packs, heating instructions helpfully supplied. Only downside was the delivery time ... 4.45pm!! We prefer to eat our pie and mash as a lunch time treat so were disappointed to receive it so late in the day .... the delivery company, DPD, tracking showed the van was in my area, like 2 minutes from my home, most of the day but they didn't seem to think a fresh food delivery parcel should maybe be delivered as early as possible.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered as a treat

Ordered as a treat, so I didn’t have to make my own. Absolutely delicious, ordered extra for the freezer, will definitely be having another delivery soon. Highly recommend

October 17, 2025
Unprompted review
Rated 4 out of 5 stars

Love the pies but unfortunately the…

Love the pies but unfortunately the liqour was disappointing. It didn't have any flavour and had to throw it away. Even my son didn't like it and he loves pie and mash with liqour. Ordering was easy and when the delivery came, everything was packed nicely.

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order
Got delivered on time
Absolutely delicious
Was a bit sceptical about reheating,
But tasted so fresh,
Definitely order again

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing.

The delivery was spot on and the food was absolutely amazing! The pie was packed with flavour, the mash was perfectly smooth and creamy, and the liquor brought everything together beautifully. It arrived well package and felt just like a classic comfort meal done to perfection. Couldn’t fault a thing – exceptional quality and service. I’ll definitely be ordering again soon!

September 28, 2025
Unprompted review
Rated 3 out of 5 stars

Bought the delivery for 6 mash

Bought the delivery for 6 mash, 6 pies, 4 gravy as I was desperate to try it. Not for me. Tasteless but..... I suspect for most its not so enjoy. I just wish I hadn't gone 'all in' and spent over £80 quid but.... you live and learn... (posting cos others may want to dip their toes in 1st)...

July 18, 2025
Unprompted review
Rated 2 out of 5 stars

Disappointed

My elderly parents, who grew up in the eastend but no longer live there,always say how much they miss the traditional pie,mash,liquor and eels. Knowing Manzes as being traditionally one of the best,and seeing they now do online orders seemed perfect. I ordered quite a substantial box full of pies,liquor, mash and stewed eels. Packaging was great,all fully chilled and packed well. Sadly the food was not up to standard though,the pie crusts were tuff,mash was dry and lumpy and the liquor was tasteless. After spending £60,I honestly expected much better and so did my parents. I hate leaving bad reviews, but sadly on this occasion I feel it is justified. I think you could do so much better Manzes.

September 25, 2025
Unprompted review
Rated 2 out of 5 stars

Working class staple is now priced as haute cuisine.

I ordered double double for delivery and a carton of Jellied eels.
I can’t believe how much they have gone downhill. They have made the pies smaller with less filling and I paid £8.60 for 5 small pieces of eel. It seems that Manze have lost their integrity, sold out and now seem to be catering to the new money on the manor that consider going to a P&M shop “edgy”.
The mash and liquor was the only decent thing they served up.
Sad days
Never again

September 16, 2025
Unprompted review
Rated 3 out of 5 stars

Very Disappointed with Food.

Very Disappointed with Food.
Ordering very easy website. Arrived on day as stated. Packaged well.
Now the Downside: We followed the heating instructions that came with the food. But the pies were dried out mince, the potato was dry and lumpy and the green liquor was lumpy with no taste.
Total cost was £40 for 4 pies, 2 mash and 2 liquor. Far too expensive for what we received.
Could had Supermarket pie & mash cheaper and tastier.
Nothing like the good old days when Chapel Street Market was open up the Islington back in the 60’s. Will not be re-ordering.
Walton On The Naze is far superior

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Ordering was so easy

Ordering was so easy. Box arrived chilled and packed so well. Food, pie and mash absolutely amazing. A little taste of home in Devon

September 12, 2025
Unprompted review

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