"Overall, a solid experience with Maple Prime. My bottle of YSL Y Le Parfum arrived quickly and is 100% authentic, which is the most important thing. My only note is that the website images showed th... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I dont recall it smelling anything like what I smelled on the person that was wearing it & he told me this was the name of the fragrance.. Its tolerable but the scent I was smelling on him was more... See more
Company replied
Shipping took a little bit longer than I would have liked but amazing customer support! I emailed with my concerns and immediately got a response. Multiple support reps emailed me and were tracking my... See more
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Excellent customer service! I emailed Katiuska on multiple occasions and always got a prompt reply back. She was very professional and went the distance. Spoke to Mary I believe on the phone once an... See more
Company replied
Company details
- #29 of 35 best companies in Cosmetics and Perfumes Supplier
Written by the company
Welcome to Maple Prime - a one-stop-shop for discount cosmetics, original perfumes and colognes at attractive prices. Maple Prime was launched with the goal of becoming America’s No.1 perfume and fragrances e-commerce store, and the home of discount cosmetics online. Choose from our enormous selection of fragrances, cosmetics, as well as skincare, haircare, and nail care products. Our fantastic range includes both men and women’s fragrances and body care products. In addition, we stock a full selection of deodorants, shampoos, hair treatments, and styling products, and much, much more.
Contact info
1701 East Elizabeth Avenue, 07036, Linden NJ, United States
- +18552414200
- support@mapleprime.com
- mapleprime.com
3.9
Great
209 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
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Reply from Maple Prime
Thank you for your review! We're so happy to hear you were pleased with the price and our customer service. We really appreciate your support!
Reply from Maple Prime
Thanks so much for your review! We're glad your order arrived on time and that you were happy with the price. Looking forward to serving you again soon!
Great Seller A+++
This was my first time ordering from Maple Prime, and I’m happy to say it was a great experience. I purchased Guerlain L’Homme Idéal 2024, and not only is the cologne 100% authentic, but the price was also one of the best I could find online. Shipping was fast, although the initial “label created” message had me a bit nervous at first about the legitimacy of the site - but I can confidently say now, Maple Prime is legit. The fragrance arrived on time and made the perfect birthday gift. Thank you to the Maple Prime team A+++
June 27, 2025
Unprompted review
Reply from Maple Prime
Thank you so much for your kind words and thoughtful review! We're thrilled to hear your first experience with Maple Prime was a great one and that the fragrance made the perfect birthday gift. We're glad we could earn your trust and deliver both quality and value. A big thank you from our whole team — we hope to see you again soon!
Reply from Maple Prime
Thanks for the great feedback! We're so happy to hear the delivery was speedy and that you loved the Sospiro Vibrato. We appreciate you!
Fast Shipping and Great Price
The shipping was very fast and the packaging was good. The item was at the best price also compared to other places. Will definitely shop here again!
June 9, 2025
Reply from Maple Prime
Thank you so much for your review! We're thrilled to hear you were happy with the fast shipping, packaging, and pricing. We look forward to having you shop with us again!
Quick delivery and good website. Carry the products I like.
Quick delivery and good website
June 20, 2025
Reply from Maple Prime
Thank you for your review! We're so happy to hear you enjoyed the quick delivery and found what you were looking for. We truly appreciate your support!
Reply from Maple Prime
Thank you for your review! We're happy to hear your order arrived quickly!
I purchased my fourth bottle of perfume…
I purchased my fourth bottle of perfume from maple prime company. Very happy with product and authenticity of perfume.
Excellent price and looking forward to purchase new one in near future.
Thank you so much to fast response to my question and particularly refund of my purchase.
Good people to deal with
June 7, 2025
Unprompted review
Reply from Maple Prime
Hi Ali,
We appreciate your kind words and loyalty, and we look forward to continuing to serve you with our five-star experience!
I ordered Lalique Parfum
I ordered Lalique Parfum, when it came, I opened the bottle and NO NO SCENT at all, I contacted Maple for a refund and they said the batch was fine, well that told me it is not the real Lalique Parfum. They refused to refund my money and didn't even ask for me to send back to examine. I will never recommend Maple Prime for anything.
Be very careful they are not selling real parfum these are knock offs.
WP Oak Brook,IL.
May 29, 2025
Unprompted review
Reply from Maple Prime
Hi Wanda,
I’m sorry to hear about your negative experience with the Lalique Parfum. We have issued a full refund and are currently investigating the issue, as we are committed to only selling authentic perfumes.
We hope to serve you better in the future.
Solid discounter
Okay,so ive had some issue in the past but their customer service was able to work them out so all is well they are solid and customer service is pretty decent !
April 11, 2025
Unprompted review
Reply from Maple Prime
!Hi Lynn,
We appreciate you giving us another chance. We understand how important your experience is, and we’re committed to ensuring you have a wonderful five-star experience with us moving forward. Thank you for your trust!
I am so disappointed with this company
I am so disappointed with this company, over a month ago I send an email asking if the tester bottle of 265$ perfume comes with cap or not, they answered with yes, few days after I ordered it. They noticed that will ship within 2 to 4 weeks they shipped it before that. I received it but without a CAP, I contacted the customer service they apologized and issued a replacement also send a return label to return the wrong one and I dropped it in the same day, since then I never received any update I kept contacted them for almost two weeks and always same answer without any update. Finally today they told me that the item is out of stock! Even though the item is still IN STOCK on thier website and they noted ( order now and will ship today) that’s mean it’s available in their warehouse. I immediately asked for a refund and they did. Yes they are have a very good prices but actually without the actual product, they waste my time I wouldn’t buy from them again I prefer to pay alittile more to avoid this hassle, save my patience and my time. There’s alot I mean a lot of a trusted discounter websites that I already know and buy from them for years now so no need to go through this again
March 20, 2025
Unprompted review
Reply from Maple Prime
Hi Christina,
I'm terribly disturbed to hear about your experience, as customer satisfaction is our number 1 priority.
Please reach out to us at support@mapleprime.com so we can resolve this for you right away!
Reply from Maple Prime
Hi Shadrena,
At Maple Prime, customer satisfaction is our top priority, so I have issued a full refund for your purchase.
I hope this resolves the issue, and we look forward to serving you better in the future.
Reply from Maple Prime
Thanks for the great feedback! We’re happy you enjoyed the quick delivery and our wide selection. Hope to see you again soon!
Rough beginning but problem solved
Had a mix up with original order and shipment but they quickly fixed it after I expressed my opinion about errors on their end.
February 19, 2025
Reply from Maple Prime
Thank you for your understanding and for giving us the opportunity to make things right. We’re sorry again for the mix-up with your original order, but we’re glad our team was able to resolve it quickly after you reached out. We truly appreciate your patience and your feedback, and we hope to serve you again in the future.
Got my items in a timely manner, but didn't get my 3 free sample items as I was supposed to.
Good prices, great serviceable timely shipping. I ordered 2 items and chose 3 free samples
However they didn't send the free stuff.
February 18, 2025
Reply from Maple Prime
Hi Hoby,
We apologize for not sending the samples. It was a mistake on our part. Please let us know when you next place an order, and we'll make sure to include something special for you.
Thank you for your understanding!
Great product, great price, great delivery!
Great price and was delivered quickly! I will by from Maple Prime again.
February 18, 2025
Reply from Maple Prime
Thank you so much for your kind words! We’re happy to hear you enjoyed the great price and quick delivery. We truly appreciate your support and look forward to serving you again soon!
Easy to order excellent price
February 20, 2025
Reply from Maple Prime
Thank you so much! We’re glad you found the ordering process easy and the price excellent. We really appreciate your support and hope to see you again soon!
I was scared to purchase at first!
I was scared to purchase at first because I've never ordered from Maple Prime. Did it anyway and I'm so happy I did. The shipping was quicker than expected and my parfum came packaged well. I'm completely satisfied with my purchase and will be purchasing again.
February 17, 2025
Reply from Maple Prime
Thank you so much for giving us a chance and for sharing your experience! We’re thrilled to hear that your order arrived quickly, was well packaged, and that you’re completely satisfied with your purchase. Your trust truly means a lot to us, and we can’t wait to serve you again on your next order!
Reply from Maple Prime
Hi Paul,
Thanks for the kind words and feedback!
Love the Product
Love the Product! Arrived faster than promised ! I will use this company again & share info with friends!!
January 30, 2025
Reply from Maple Prime
Hi Joan,
Thanks for your kind words!
We look to servicing you and your friends with many more delightful products.
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