"Overall, a solid experience with Maple Prime. My bottle of YSL Y Le Parfum arrived quickly and is 100% authentic, which is the most important thing. My only note is that the website images showed th... See more
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Review summary
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I dont recall it smelling anything like what I smelled on the person that was wearing it & he told me this was the name of the fragrance.. Its tolerable but the scent I was smelling on him was more... See more
Company replied
Shipping took a little bit longer than I would have liked but amazing customer support! I emailed with my concerns and immediately got a response. Multiple support reps emailed me and were tracking my... See more
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Excellent customer service! I emailed Katiuska on multiple occasions and always got a prompt reply back. She was very professional and went the distance. Spoke to Mary I believe on the phone once an... See more
Company replied
Company details
- #29 of 35 best companies in Cosmetics and Perfumes Supplier
Written by the company
Welcome to Maple Prime - a one-stop-shop for discount cosmetics, original perfumes and colognes at attractive prices. Maple Prime was launched with the goal of becoming America’s No.1 perfume and fragrances e-commerce store, and the home of discount cosmetics online. Choose from our enormous selection of fragrances, cosmetics, as well as skincare, haircare, and nail care products. Our fantastic range includes both men and women’s fragrances and body care products. In addition, we stock a full selection of deodorants, shampoos, hair treatments, and styling products, and much, much more.
Contact info
1701 East Elizabeth Avenue, 07036, Linden NJ, United States
- +18552414200
- support@mapleprime.com
- mapleprime.com
3.9
Great
209 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
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Maple prime and customer Service
Customer service I've read reviews where reviewers stated customer service was terrible and they didn't return calls I was starting to believe this when the next morning received a call back from maple prime customer service I told the rep who was very friendly that i purchased a fragrance then I noticed the price dropped she said she would get with her supervisor and email me with the outcome and she did exactly as she stated they honored the price change and refunded the difference so I can truly say maple prime is a trustworthy company and customer service is great I will be doing more business with them
February 15, 2025
Unprompted review
Reply from Maple Prime
Dear Kevin,
Thank you for your feedback!
We've recently made significant changes to our support team to better serve our growing customer base. While we've experienced some challenges during this transition, we're committed to continually improving our customer service experience.
I ordered two tester bottles and…
I ordered two tester bottles and unfortunately a few days later they reached out to me to inform me they were out of stock and I could order something else or get a refund. I picked out a fragrance similar in price and the main boss contacted me to apologize for the inconvenience and offered to give me the bottle I picked out plus a non-tester bottle of the original fragrance I wanted which goes for $231 or two Prada Amber Pour Homme which I picked to replace the two $45 tester bottles I originally ordered, or one Prada Amber Pour Homme and a full refund. I ultimately chose one Prada Amber Pour Homme and a non-tester bottle of Patek Maison luminous ghost which was valued over $300. Now that is great customer service when they mess up. It took awhile to get both bottles but they communicated the whole time and responded to every message. They are fantastic at correcting their mistakes, I'll definitely order again.
January 27, 2025
Reply from Maple Prime
Hi Shaun,
We appreciate the time you took to leave us such a sterling review!
Customer satisfaction is our priority, so we are so glad we were able to provide you with a pleasant customer experience.
We look forward to servicing you again soon.
It works
It works, but it definitely gave me a funny feeling in my chest ir perhaps my heart area.
January 27, 2025
Reply from Maple Prime
Hi Mikal,
Thanks for the 5 stars!
We're sorry you experienced discomfort with the item.
Please reach out to us at support@mapleprime.com so we can resolve this for you.
I ordered perfume 1/11/2025
I ordered perfume 1/11/2025. Never received
January 11, 2025
Unprompted review
Reply from Maple Prime
Hi Rebecca,
I'm sorry you never received your purchase.
I have issued a refund to be credited to your account.
We have tried contacting you to resolve the issue and ensure you are pleased with our service, but have not received a response.
In the event that you missed our emails, please reach out to us at support@mapleprime.com.
The Parfum is amazing!
The Parfum is amazing!
Exquisite. The fragrance last all day!
I took a shower and still smelling.
I am very pleased.
January 30, 2025
Reply from Maple Prime
Hi Susana,
We're so glad to hear you enjoyed your purchase!
Looking forward to sending you many more awesome products
Reply from Maple Prime
Thanks for your kind words and great review!
We look forward to servicing you with many more great products
Always friendly and quick response love…
Always friendly and quick response love the perfumes. And always fast delivery
January 20, 2025
Reply from Maple Prime
Hi Mary,
Thanks for your kind words!
We are so pleased to have provided you with a pleasant customer experience and look forward to servicing you again soon.
Price was excellent and they…
Price was excellent and they accidentally sent me 2 bottles of my perfume. I let them know and they graciously allowed me to keep the extra bottle
January 27, 2025
Reply from Maple Prime
Hi Michelle,
We are so pleased to have satisfied you and look forward to servicing you again shortly!
I tried to order a cologne bottle from…
I tried to order a cologne bottle from MaplePrime and it declined my order. Not sure why? All my information was correct. Than I get a notification from my bank warning me that this website is a fraud! I’m not sure what to do!
January 31, 2025
Unprompted review
Reply from Maple Prime
Hi Daniel,
I'm sorry you were having issues while placing an order with us.
Please contact us at support@mapleprime.com so we can resolve this for you
I couldn’t track my order
I couldn’t track my order , once I email to ask about , I found out the item was not yet in Canada ,
In all it took a long time to get to me house ,
But I am very happy with the samsara
January 8, 2025
Reply from Maple Prime
Hi Francoise,
Thank you for your feedback.
I'm sorry your package took a while to arrive. This was likely due to the strike with Canada carriers.
I hope you come to enjoy your purchase and we have the honor of servicing you again soon!
Reply from Maple Prime
Hi Victor,
Thanks for the 5 stars!
The delivery was very quick and the…
The delivery was very quick and the perfume smells amazing. Will definitely order from here again
December 30, 2024
Reply from Maple Prime
Hi Angel,
Thanks for your kind words! We appreciate the feedback
When I received the 2 bottles of…
When I received the 2 bottles of perfume, one was broken
December 29, 2024
Reply from Maple Prime
Hi Anna,
I'm sorry for the broken bottle.
Please reach out to us at support@mapleprime.com so we can resolve this for you
Empty box delivery
I have order Prada men parfum.Waiting two weeks ,,delivery person buzz my number and delivery empty box in the front of mail box.
He saw that box open ,try to close and make photo that he delivered.
Not sure what he thinking but building have camera in front,and lobby ,,,I send all information, with photo of person who do that, to maple prime ,but there was no any news from them..
Definitely NEVER use them again
January 5, 2025
Unprompted review
Reply from Maple Prime
Hi Zoran,
Customer satisfaction is our priority, so we would like to resolve this for you.
I have reached out to you from support@mapleprime.com.
Best shopping experience ever!!
Best shopping experience ever!!
Prices are amazing too!
Got the packaged delivered in a timely fashion. Thank you
December 23, 2024
Reply from Maple Prime
We appreciate the kind words! We do our best to please our customers and appreciate the feedback
Refund availble after 30 days
After two communicated delays, Mapleprime agreed to refund the money. Although it took some time to resolve, they refunded.
November 23, 2024
Reply from Maple Prime
Hi Charles,
We are sorry for the negative experience.
Please reach out to us at support@mapleprime.com so we can resolve this for you.
Purchased V&R Flowerbomb through the…
Purchased V&R Flowerbomb through the website and it was never sent out. They created a label but the package never moved. After multiple emails and calls to a voicemail I was told I would be given a refund via Amazon. I never purchased it via Amazon. Finally 2-3 weeks later I was refunded. Prices were clearly too good to be true. Will not shop here ever again
December 2, 2024
Reply from Maple Prime
Hi Chris,
We are deeply sorry for the frustration endured as customer satisfaction is our priority.
We have tried reaching out to you to resolve this.
In the event that you weren't able to see the emails, please reach out to us at support@mapleprime.com.
Reply from Maple Prime
We appreciate your feedback! Looking forward to servicing you again
Im always happy with my orders from…
Im always happy with my orders from Maple Prime, its fast they have great customer service and of course the product itsself is always great and heavily discounted
November 22, 2024
Reply from Maple Prime
Thanks for the great feedback! We value our loyal customers and look forward to servicing you again
Excellent
ordered some cologne that I have been looking for for quite a while as its not sold in Canada anymore. easy to order off of the shop app through them. Didn't have issues with delivery but when trying to track nothing was updating on the shop app so I reached out to customer service if they could find out for me what was going on. they replied in a timely manner with some information that was helpful and then I received the package a day or two later
November 6, 2024
Reply from Maple Prime
We're glad you found ordering easy and appreciate your patience with the tracking hiccup. Happy to hear our customer service team was able to help and you received your cologne smoothly!
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