While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent product! Company very easy to communicate with. Answered all of my questions quickly. I’m ready to order my 2nd and 3rd one from them!

Rated 5 out of 5 stars

The map memory team is some of the best, kindest, most trustworthy and caring people I have ever worked with. The provide excellent and high quality products that you can find nowhere else and then s... See more

Rated 5 out of 5 stars

So awesome! I needed a digital image to use for a Christmas gift for my parents. The image I ordered is a map of my hometown which was completely destroyed by Hurricane Katrina. No other website I’ve... See more

Rated 5 out of 5 stars

USPS lost our order, Mapmory noticed that the tracking number stopped progressing before we did. They reached out and sent us a new map immediately! Couldn’t be happier with the map and frame. Great p... See more

Company details

  1. Poster Store

Written by the company

Mapmory was born out of a desire to help anyone, anywhere in the world, turn their home into a treasure trove of memories


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

100 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 2 out of 5 stars

No Street names on the map which…

No Street names on the map which defeated the purpose of why I ordered the map in the first place

May 15, 2025
Mapmory logo

Reply from Mapmory

Thank you for your feedback.

We would like to kindly clarify that our maps are designed primarily for decorative purposes, and as such, they do not include street names. This information is clearly noted on the product page, just above the "Add to Cart" button, with the message: "Please note that our maps do not include street names."

Thank you again for your understanding.

Warm regards,

Rated 5 out of 5 stars

What a great company

What a great company! Their product is remarkable and their service is outstanding. I accidentally duplicated my order and instead of just glossing over my error, their customer service department emailed me asking if I intended to order two maps. They then cancelled my duplicate order eliminating the hassle of having to return the second item. Seems simple, but it was a great service to me.

May 13, 2025
Advertisement
Rated 5 out of 5 stars

Great product and delivery

The poster I ordered allowed customization in the title lines. It was perfect and accurate! I ordered the poster from USA and was delivered to an Asian country where I needed it, so that I do not need to carry it on the plane. The delivery was on time and to the exact location (apartment building). Thank you for making it so easy!

May 5, 2025
Rated 1 out of 5 stars

No street names

No street names. At checkout, you asked for a tip. I wasn’t going to write a review, but you kept pestering me to, even after I expressed my dissatisfaction. Edited after response. I replied to your email, if you didn’t see it, perhaps yours was a one way message? I did not feel pressured to tip, it’s just that this is not a tipping scenario. Any tips would be AFTER the service anyway. Asking for a tip will ALWAYS make many feel that not tipping could sway the service. It is no different than the customer asking for extra product, at no charge. You’re asking me to pay extra by tipping, than the actual
price of the merchandise. And yes, others have indicated that maps are expected to show street names, if you’re including the streets. Buyer beware.

April 21, 2025
Mapmory logo

Reply from Mapmory

Hi Todd,

Thank you for taking the time to leave your feedback. We're truly sorry to hear that your experience did not meet your expectations.

Regarding your concern about the lack of street names, we would like to clarify that there is a clearly visible message placed directly above the "Add to Cart" button on our website that states: "* Please note that our maps do not include street names." We’re not sure if this message might have been missed or hard to see in your case, but we’ll certainly look into making it even more noticeable in the future.

In addition, we did receive an earlier message from you, but unfortunately, it did not provide enough detail for us to understand the issue. We sent a follow-up email to clarify, but did not receive a response. We're always eager to resolve concerns and truly regret that we didn't have the opportunity to make things right.

We’d also like to address your mention of being asked for a tip. Please note that tipping is completely optional and the default setting is “none.” The option exists for kind customers who wish to leave a tip, but we do not request or prompt it in any aggressive way. Since you did not use the feature, we’re unsure why it caused frustration, but we apologize if it gave the wrong impression.

Our only intention in asking for a review was to gather honest feedback and improve our service. We’re sorry if you felt pressured — that was never our intention.

We would still love the chance to make things right for you. If you're open to it, please feel free to get back in touch with us.

Warm regards,

Advertisement
Rated 5 out of 5 stars

Map of my hometown

The map of my home town was accurate and beyond my expectations. Framing was very well done, and there were already sawtooth hangers attached! I am very pleased.

March 15, 2025
Advertisement
Rated 5 out of 5 stars

Amazing Designs

Great map designs and products! Amazing way to capture those place memories. The customer service is fast and friendly and they got me the perfect digital files. This included files that let me get some awesome curtains too.

February 3, 2025
Rated 5 out of 5 stars

Fun maps of your life

The ability to get maps of locations that aren't everyday locations or major cities is really nice. We got maps of towns and cities where my wife and I have lived during our lives and clustered them on a wall (8 total). Packing was great and the sizes match poster sized frames. Everyone who has visited knew us in one of the cities/towns and they always search for their home on the map. Black and white goes on any wall. Fun maps and they help fuel great memories.

February 10, 2025
Advertisement
Rated 2 out of 5 stars
Mapmory logo

Reply from Mapmory

Thank you for your feedback, and we sincerely apologize for the delayed response.

In cases like this, we normally offer a free replacement, and upon checking, I can confirm that a replacement item was indeed sent to you at no extra cost.

May I kindly ask if the issue was resolved with the replacement? We’d love to ensure everything is to your satisfaction.

Thank you again for your patience and support!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look