marblemosaics ltd Reviews 

237
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products completely exceed expectations, offering stunning natural stone, beautiful handcrafted basins, and exceptional overall value across all their orders. Consumers are also very impressed by the extremely knowledgeable staff who provide expert guidance, polite assistance, and ensure that all orders are managed thoroughly. Conversely, a small portion of people felt that minor logistical hurdles could sometimes disrupt the otherwise exceptionally smooth purchasing process. Some reviewers were not happy with unexpected delivery carrier delays, alongside specific difficulties concerning large vehicle access and rigid return policies.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the stunning beauty, excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting super fast shipping and timely arrivals.... See more

Quality

Consumers find quality to be exceptional, expressing delight with sinks, basins, and stone products.... See more

Order

Users describe positive interactions with order, highlighting fast dispatch times and punctual deliveries.... See more

Service

Customers had positive experiences with service, highlighting prompt delivery and great communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received a truly First Class service from Marble Mosaics. Firstly there was a courier issue with the sample I ordered, which they not only rectified with speed, but kept me fully informed on progres... See more

Rated 5 out of 5 stars

We were literally bowled over by our boulder bowl as we are calling it!! Great customer service and communication, delivery superfast. We never thought we could afford such a statement piece which sit... See more

Rated 5 out of 5 stars

Great products, great prices, very helpful staff. Brushed dijon limestone is a beauty! Wonderful depth and gorgeous mineral content. It's going on my floors inside and out!

Rated 5 out of 5 stars

Ordered over the phone . It was a pleasant experience. Goods arrived and the driver was great. He put them exactly where I needed them to be. The entire experience was a good one. No damages either.... See more


Company details

  1. Home & Garden

Information provided by various external sources

Marble Mosaics deal direct with quarries & mines from the accross the world to offer our customers unbeatable prices on natural stone .


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

237 reviews

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No recent history of asking for reviews

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4.7

All reviews

(237)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

High quality product at good prices with responsive staff.I shopped around for the best source of…

I shopped around for the best source of pink granite patio pavers and found Marble Mosaic. They promptly send me a sample to view and had plenty of material in stock. Other firms had limited supply or were back-ordered. Marble Mosaics was very responsive when I phoned, which is very reassuring when buying expensive building material sight unseen!

The 2.5 crates of ordered material were delivered very promptly but one crate was damaged in transit with two slabs broken. I contacted Ian at Marble Mosaics and he promptly arranged for the insurance to pay for two new slabs to be delivered. These replacements arrived within a week of the initial delivery so did not delay the laying of our patio.

Based on my experience I can certainly recommend Marble Mossics

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Mini onyx sink

I purchased a mini onyx sink online. It arrived very quickly and it’s such good quality and a beautiful product! I would definitely shop here again and I have already recommended this store to some friends!

June 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Fantastic service from Marblemosaics

Fantastic service from Marblemosaics. Aaron was very helpful in helping me with sizes and delivery was very fast. The Dijon limestone tumbled slabs are stunning and at a very reasonable price compared to other suppliers. Came packaged really well - no breakages- delivery company went above and beyond too with our difficult access. All in all a great product from a great company!

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Many thanks these arrived this morning well packaged 👍

Can you let Pallex know driver really helpful and happy !!! which makes a refreshing change.

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great service!

Had 5 crates of Dijon Tumbled Limestone delivered from these guys last week. They were cheaper than other suppliers and the stone was really top notch. My order arrived in a few days as arranged by email and the service was great. I totally recommend Marble Mosaics and will be ordering again! 👍

June 28, 2025
Unprompted review
Rated 1 out of 5 stars

Get a sample or maybe swerve altogether.

We ordered Dijon limestone tiles expecting a beige/ light yellow colour (like the pictures). What we got was a rough scaly grey paving stone colour. Was told this happens and one batch will differ from the next but it isn’t the same planet as the pictures. Our builder was shocked by the difference and told us this wasn’t typical. When the company refused to facilitate a free return builder suggested he’d seen scams like this. Tbf I don’t know if it’s industry standard to facilitate return for free. Nevertheless an extremely annoying and expensive mistake.

June 26, 2025
Unprompted review
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Rated 5 out of 5 stars

Brilliant friendly service and great…

Brilliant friendly service and great advice. Sent a free sample with no problem. Placed order easily and delivered within 2 days. Extremely well packaged. Best mosaic tiles that I could find and excellent price. Highly recommend.

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great product at a good price and outstanding customer service

We ordered a small boulder basin and are absolutely delighted with the result.
The customer service at Marble Mosaics was outstanding and the speed and efficiency of the whole sales process was exemplary.   All communications were extremely prompt and to the point. After purchase we received an email showing all the basins currently available that we could choose from, with photos taken from 3 different perspectives. This facility was simply invaluable.  We were working with a very small bathroom so size and the shape of the basin (so as to know where we could locate the tap) were critical.  Other sites we looked at you had to accept the basin they sent and return if not to your liking.  The other sites were also more expensive.
We love the new basin and would recommend Marble Mosaics without hesitation.

May 28, 2025
Unprompted review
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Rated 1 out of 5 stars

They won't accept responsibility for anything...

Marble Mosaics... They won't accept responsibility for anything...

I run a small development company and buy a lot of tiles and stone related products for customer products. Around £250K a year.

Our usual supplier didn't quite have a granite tile we needed so we tried Marble Mosaics for the first time last week. We asked our customer to order a small batch of White Quartz Sparkling Tiles (600mm by 300mm) for their new bathroom. (Order Number: 101857/120625/33 for £745.86).

Out of 72 tiles, 26 are stained brown in the corners and require a lot of manual cleaning with a specialised fluid (expensive stuff and a LOT of work), 7 are chipped and 4 are damaged with some kind of acid corrosions or scorch marks... about half the consignment is junk.

I tried calling and emailing the same day they arrived but got nowhere with this lot. They are so arrogant in the way they speak. Their emails are verbal diarrhea and no matter what you say they have an excuse or a reason as to why it's not their fault. You can tell straight away that you are wasting your time dealing with them and they will never ever offer you a refund or a discount.

Their terms of trade are also so bias and unworkable that unless you are prepared to unpack tons of tiles the moment they are received, check them all, photograph them all and then repack into a crate for return, all within 24 hours, you fall foul of their unfair conditions.

In other words it's pot luck as to wether or not you will get what you asked for and be happy with the product.

In this case they did offer to take back the consignment but guess what... that means re-booking tilers, re-scheduling work, putting the client out, delaying the job etc etc... Everyone is a loser except the Marble Mosaic rogue traders.

In summary they just don't care about you, their reputation or refunding / discounting anything...

Just google their products and you'll find a much better supplier :)

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

porcelain steps

ordered porcelain steps from marblemosaics on Monday at 9am, they were in my driveway at 2pm the next day, outstanding service considering I live in north east scotland, will sure use them again

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great value and reliable delivery

Great value and smooth delivery experience.
The price was excellent, and delivery was prompt. My only suggestion for improvement would be to offer the option to select a preferred delivery date during checkout to avoid uncertainty. That said, the delivery company reached out quickly, and the delivery went exactly as described. The delivery person was friendly and helpful. Overall, a great experience!

June 4, 2025
Unprompted review
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Rated 5 out of 5 stars

Outstanding service, products and prices

We were looking for limestone copes for our garden project, found marble mosaics on Google and had a brilliant experience from start to finish. Their customer service is outstanding and they went out their way to help us when our landscapers damaged some of the copes.
Absolute pleasure doing business with a smaller company that goes out their way to help.
Product is absolutely brilliant, delivery was prompt as well. Will absolutely use again and recommend to anyone.

June 12, 2025
Unprompted review
Rated 1 out of 5 stars

Awful company AVOID at all costs

Awful company AVOID at all costs. Purchased a sink from them which was faulty (crumbling) and therefore not fit for purpose. Queried it with the owner and he was rude and aggressive both on the phone and via email. Even went as far as blocking our email address. Very disappointing with what I assumed was a great company, sadly this is not the case! Trading standards have been notified.

June 10, 2025
Unprompted review

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