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Rated 1 out of 5 stars

I ordered several chairs from Marcel Olsen. All chairs were defective: screws went straight through the wood, the wood cracked, and the chairs are unstable. Proper assembly is technically imposs... See more

Rated 5 out of 5 stars

A massive thank you to Retro Europe! I have been searching for months to find a company that provides high end office quality furniture in small quantity and still affordable price with delivery to... See more

Rated 5 out of 5 stars

From order to delivery everything worked as expected. There were mails informing me about the status, a tracking number and it was delivered so quickly. At the first look, quality looks decent (just a... See more

Rated 5 out of 5 stars

I bought a office chair from Jacob Bek did not expecting much. But I was suprised that the delivered item looks almost identical to the promotion picture online. It made of good quality material and t... See more

Company replied

Company details

  1. Furniture Manufacturer

Written by the company

Since 1975, we've been passionate about bringing Bauhaus principles to life, creating furniture that's both beautiful and affordable. Marcel Olsen founded our company out of frustration with the lack of reasonably priced, high-quality furniture. Inspired by the Bauhaus movement's core philosophy of "form follows function," we design furniture that prioritises usability. Clean lines, geometric shapes, and a focus on natural materials define our aesthetic. Every element serves a purpose, ensuring our furniture is comfortable, easy to care for, and perfectly suited for your needs. As a family-owned and operated brand, we uphold our founding values. Each new furniture design adheres to the Bauhaus principles of design, quality, and affordability, ensuring the legacy of Marcel Olsen continues. We believe in good design, which is why we embrace modern materials and production methods, making Bauhaus-inspired furniture accessible to a wider audience. Founded in 1975, we've continued this mission for nearly five decades, ensuring thoughtfully designed furniture finds a place in every home.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 83% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Very disappointed about the service

Very disappointed about the service. Office chair badly manufactured with damages on several places. I have just been offered 20 eur refund while I am just asking to get the damaged parts replaced!!!

May 3, 2021
Unprompted review
Rated 5 out of 5 stars

I am sooo happy with my purchase!

I had been following this company for a while until I realized that they are so close to my place in Spain. I visited them and found a very friendly, honest family who runs a great business! I could have a look at all their products and was impressed about the quality. My car was to small to take all that I wanted, so I will visit them again. I am extremely happy with my lamps, office chair and casco arm chair. It's a fantastic quality and looks great. Thanks very much - also for your hospitality!

April 23, 2021
Unprompted review
Rated 5 out of 5 stars

A massive thank you to Retro Europe!

A massive thank you to Retro Europe!
I have been searching for months to find a company that provides high end office quality furniture in small quantity and still affordable price with delivery to France.
From the first contact till the last moment everything went perfectly well.
The chair really elevates my everyday working from home experience, perfect edditon to my living room and very comfortable. The client experience is impeccable, and they really do think of everything!

February 11, 2021
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Rated 5 out of 5 stars

No problems

Order and support on order was very good.
Delivery was in good time with information on timing.
So no issues and i have given 5 stars.

December 9, 2020
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Rated 5 out of 5 stars

A promise well kept!

A promise well kept!

Fast delivery, quality materials... really good job there!

Totally worth the price, thanks for the product!

/R

October 4, 2020
Unprompted review
Marcel Olsen logo

Reply from Marcel Olsen

Good afternoon

Thank you for your 5 star review.

We are very happy that you are delighted with your Ericson office chair executive and that the delivery was fast.

We work hard to deliver great prices and service.

Kind regards

Ana
Director
Customer Services Department





Guten Tag.

Vielen Dank für Ihre Bestellung.

Ich habe mich mit dem Kurierdienst in Verbindung gesetzt, um einen Kostenvoranschlag für die Lieferung anzufordern.

Ich gebe Ihnen Bescheid, sobald ich die Preise habe.

Mit freundlichen Grüßen

Maria
Abteilung für Verkaufsverwaltung

Rated 5 out of 5 stars

Nice chairs

Nice chairs , Mr Eames would be proud!

September 15, 2020
Unprompted review
Marcel Olsen logo

Reply from Marcel Olsen

Good day

Thank you for your 5 star review for your Ericson office chair executive (low) black.

I look forward to serving you again in the future.

Kind regards

Ana
Director
Customer Services Department

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Rated 5 out of 5 stars

Everything went fine from order through…

Everything went fine from order through delivery in Belgium (quick and smooth).
The sofa is beautiful and comfortable. Since there is a 10 years warranty, I assume it is also good quality.
Highly recommended.

March 3, 2020
Unprompted review
Marcel Olsen logo

Reply from Marcel Olsen

Hello

Thank you for your 5 star review.

We aim to dispatch orders within 1-2 days to ensure you receive your order as fast as possible. We delivery throughout Europe and we have the furniture in stock available for immediate dispatch.

We are proud to offer 10 years warranty because we are confident in the quality of the materials and workmanship in producing quality furniture.

Thank you for putting your trust in us and we look forward to assisting you in the future.

Kind regards

Ana
Director
Customer Services Department

Rated 5 out of 5 stars

Second order was perfectly executed...

...after the first order was still a bit confusing and not complete, we gave it a second try and were very satisfied with speed of delivery and communication. Thanks!

March 2, 2020
Unprompted review
Marcel Olsen logo

Reply from Marcel Olsen

Hello

Thank you for your 5 star review.

We appreciate you returning to us to buy more quality furniture and look forward to seeing you again at Retro Europe in the future.

Kind regards

Ana
Director
Customer Services Department

Rated 1 out of 5 stars

El 23/12/2019 escribe:

El 23/12/2019 escribe:
“Menos de una hora después del pedido, mi amiga al darse cuenta que se había equivocado sobre las dimensiones anuló el pedido por chat  (20/09/19). La operadora, en chat, prometió reembolsarme el mismo día. Hoy, pretextando de que el proceso ha sido transferido al departamento jurídico, sigo esperando mi dinero, tres meses después.”
Después non pasado nada, estoy todavía esperando mi dinero
Juan
The
On 12/23/2019 he writes:
Less than an hour after ordering, my friend realized she had made a mistake about the dimensions and cancelled the chat order (20/09/19). The operator, in chat, promised to reimburse me the same day. Today, on the pretext that the process has been transferred to the legal department, I am still waiting for my money, three months later.
After nothing happened, I’m still waiting for my money
John

January 10, 2020
Unprompted review
Marcel Olsen logo

Reply from Marcel Olsen

Querido Juan

Nos gustaría mucho saber lo siguiente:

Su verdadero nombre.

Su verdadera dirección.

Tu dirección de correo electrónico.

saluda a

Ana
Director
El Departamento de Servicios al Cliente







Dear Juan

We would very much like to to know the following:

Your real name.

Your real Address.

Your email address.

regards

Ana
Director
Customer Services Department

Rated 5 out of 5 stars

Quick delivery

Quick delivery, excellent product.

December 19, 2019
Unprompted review
Marcel Olsen logo

Reply from Marcel Olsen

Hello

Thank you for your 5 star review.

We aim to process, inspect every order and dispatch within 1-2 days to ensure you receive your order as quickly as possible.

At Retro Europe we are delighted that you are very contented with your Ericson Office Chair Classic Low.

We agree it is an excellent product that suits the home and work place.

We look forward to seeing you again at Retro Europe.

Kind regards

Ana
Director
Customer Services Department

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Rated 4 out of 5 stars

The page is interesting and informative.

October 14, 2019
Unprompted review
Marcel Olsen logo

Reply from Marcel Olsen

Hello Kristel

Thank you for your 4 star review.

Thank you for letting us know that you found our website very interesting and information.

I look forward to speaking to you again soon.

Kind regards

Ana
Director
Customer Services Department

Rated 4 out of 5 stars

Nice solid office chair.

Nice solid office chair.

Although no instructions were inside the box the build of the chair was real easy so i did not need the missing manual.

Good product for this price.

Thanks a lot.

September 12, 2019
Unprompted review
Marcel Olsen logo

Reply from Marcel Olsen

Hello

Thank you for your 4 star review.

Please, accept my apologies that the assembly instructions were not included inside the box.

I am very happy to see that you have found the Ericson Office High Soft to be solid and a good product for the price.

The photos look fantastic.

I look forward to seeing you in the future at Retro Europe.

Kind regards

Ana
Director
Sales Administration Department

Rated 5 out of 5 stars

It is very gorgeous website for buy and…

It is very gorgeous website for buy and better delivery from other

September 12, 2019
Unprompted review
Marcel Olsen logo

Reply from Marcel Olsen

Hello

Thank you for your 5 star review.

I am delighted that you like our website and enjoyed the free delivery.

Hope to see you again at Retro Europe.

Kind regards

Ana
Director
Customer Services Department

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