MX 

This company’s rating is unavailable due to a breach of our guidelines.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

this is scam . dont get fooled by their ads on 99bitcoins or other famous sites THEY GOT PAID TO ADVERTISE this scam after i deposit my 8k USDT they blocked my access to the account and after a week... See more

Rated 1 out of 5 stars

What a scam Platform you have people referring friends and yall scam them no kyc until you wanna withdraw and then they block ur account and you never hear from anyone please trust me this platform i... See more

Rated 4 out of 5 stars

Does not understand why some guys told about them like about scammers. As a client, I didn't find any crucial problems. But okay, support can answer you long time - 3-5 hours. Still much better... See more

Company replied

Rated 1 out of 5 stars

If you make any profits here, you are never going to see them! All was going well until I tried to withdraw my funds! Few small withdrawals were working fine, until I started making profits and they... See more


Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Impossible to contact them

Impossible to contact them.
They don't have a contact phone number and in their chat as here, the answer is always the same: please reach out to us at support... But I will have more than 10 emails without an answer, they do not answer.
So if you have a problem you can't do anything.
About your replay, it is not true.
I have tried several times to contact with support team and there is no answer. And as you have not a contact telephone number, i can not do anything.

August 28, 2024
Unprompted review
MX logo

Reply from MX

Dear Crecu,

Thank you for reaching out to us.Our average response time in live chat is approximately 3 minutes. While response times for emails may vary, we strive to reply to most inquiries within 24 hours, which aligns with industry standards.

For the quickest assistance, we recommend contacting our support team via live chat or by emailing us at support@margex.com. We’re here to help and look forward to assisting you.

Rated 1 out of 5 stars

Do not use this site!!! SCAM!

Do not use this site! Every streamer will tell you to use but this site is a scam!.. Be careful because they take your money and close positions unexpectedly and say that it was liquidated when it clearly wasn't anywhere near the liquidation price... They took £4,000 from me and have said that everything was right on their side... be careful with this site loads of people promoting it online but it is a scam

August 26, 2024
Unprompted review
MX logo

Reply from MX

Dear NS,

We’re sorry to hear about your negative experience and understand your frustration. We take allegations like this very seriously, as transparency and fairness are fundamental to Margex.

To clarify, our platform operates with precise market data and follows strict protocols to ensure all positions are managed correctly. Liquidations occur when a position reaches its margin threshold, based on real-time market conditions. We encourage you to reach out to our support team if you believe there was an error in your case. They can review the details of your trades and provide a full explanation, including transaction logs and relevant market data.

We appreciate feedback, even when critical, as it helps us improve and address any misunderstandings. Please don’t hesitate to contact us if you’d like to discuss this further.

Rated 1 out of 5 stars

Low fees of course they make money on…

Low fees of course they make money on slippage.

August 9, 2024
Unprompted review
MX logo

Reply from MX

Dear PJ Rb,

Thank you for recognizing Margex's competitive low fees. Our MP Shield mechanism is designed to aggregate liquidity from multiple sources, ensuring the best possible quotes and a deep order book. As a result, slippage is rare on our platform, though it may occasionally occur during periods of high market volatility or when executing very large orders via market orders.

We appreciate your attention to these details and are committed to providing you with the best trading experience possible.

Rated 5 out of 5 stars

As someone who’s always on the move

As someone who’s always on the move, I needed a trading platform that could keep up with my lifestyle. Margex’s mobile app is a lifesaver! It’s seamless, responsive, and offers all the features I need to trade confidently on the go. Whether I’m commuting or traveling, Margex ensures I never miss a trading opportunity.

July 22, 2024
Unprompted review
Rated 4 out of 5 stars

I deposited 0.04 SOL and withdrew 0.4…

I deposited 0.04 SOL and withdrew 0.4 SOL after 2 days of trading. Honestly its been a great company so far and I hope to deposit larger sums to trade with.

Commissions were a tad high but that may be because of the low trading volume I was using, will see with higher amounts.

Withdraw hit within the 2 hour window mentioned with no problems, conversion feature is brilliant also.

Overall yeah, its been a great platform to use and hopefully with better funds I will be a real advocate for this platform

July 17, 2024
Unprompted review
Rated 5 out of 5 stars

What I like most about Margex is its…Margex easy to use

What I like most about Margex is its focus on financial education. The platform offers a wide range of educational resources, from video tutorials to informative articles that help traders improve their skills and knowledge in the world of cryptocurrency trading. This demonstrates Margex’s commitment not only to the financial success of its users, but also to their professional development. It’s convenient and easy to use!

July 1, 2024
Unprompted review
Rated 3 out of 5 stars

Charts freeze in the lower timeframes

Charts freeze in the lower timeframes. Beware!

June 24, 2024
Unprompted review
MX logo

Reply from MX

We apologize for the issues you are experiencing with the charts. These charts are provided by TradingView, and as a result, Margex cannot directly influence their performance.

To assist you further, please email your contact information to support@margex.com. We will investigate the issue and do our best to help.

Thank you for your understanding.

Rated 1 out of 5 stars

If you copytrade your money is locked…

If you copytrade your money is locked untill the trader decides otherwise. I have been trying to get put my money for 1 month now.
And whats worse, when it goes good the trader takes a commission and when it goes bad I loose 100 percent (of the loss) this means that my money is getting less for every week. I have tried to connect to the trader but he took away his button to the chat. I contacted support and they say that the trader does as he wish and that they can't do anything. On the traders page it says that his max trades are 1 day, but he is not following this. I said to the support that he is breaking the rules. They said that it's all up to him if he want to follow his rules. So I will not get my money back since it it shrinking.
I have a copy of the chat with the support.

June 18, 2024
Unprompted review
Rated 1 out of 5 stars

Scam

Scam! Deposit not arrived, 24/7 live chat not answered after an hour. No phone number to contact them either.

June 15, 2024
Unprompted review
MX logo

Reply from MX

Dear Obito,

We apologize for your recent experience and appreciate your feedback. To help us resolve the issue, please send the details to support@margex.com, and we will investigate promptly.

For your reference, the average response time in our live chat is approximately 3 minutes. Deposit times can vary based on the blockchain network and the commission you set. For instance, if you're depositing via the Ethereum blockchain, ensure your gas fee is at least set to the average to expedite the required confirmations for your transaction.

If you need further assistance, please don't hesitate to contact us.

Rated 4 out of 5 stars

Quick response of the support service

I'm really impressed by the speed of their customer support team's responses! I needed to leam more about trading with leverage and isolated margin to determine which fits my trading strategy best, and they clarified everything for me.

June 4, 2024
Unprompted review
Rated 5 out of 5 stars

Margex is a great alternative to large exchanges like Binance....

Margex is a great alternative to large exchanges like Binance. The redesign of the platform has really improved its visual appeal. I am impressed by the team's constant efforts to improve the product and add new assets. In defense, I will say that the degree of security here is simply at its height, I have not yet found the best alternatives for myself.


I hope that spot trading will be available on Margex soon.

June 6, 2024
Unprompted review
Rated 5 out of 5 stars

I enjoy trading with Margex

I enjoy trading with Margex. Not particularly functional, but looks reliable. There are not problems with withdrawal, KYC and other issues that users of large crypto exchanges ussually have.

June 5, 2024
Unprompted review
Rated 1 out of 5 stars

Really scam

I must have 100 polygon minimum to withdraw
Now I can't withdraw Crypto
Carefully -No deposit Crypto on margex

May 24, 2024
Unprompted review
Rated 1 out of 5 stars

Problems with withdrawal

They have problems with withdrawal. The withdrawal process cannot be completed normally. A complaint must be submitted to the receiving wallet in order for the funds to be released. It may take two or three business days, and then the money will arrive. Therefore, withdrawal is very complicated

April 17, 2024
Unprompted review
MX logo

Reply from MX

Dear Mohamed,

For security reasons, withdrawals are processed once daily. No funds have been compromised on the Margex platform.

The speed of processing depends on when you submit your withdrawal request—it can range from almost instant to taking a bit longer. Additionally, our zero-fee conversion feature allows you to swiftly convert your cryptocurrency, such as from BTC to USDT, even in a declining market, while you patiently await your withdrawal.

Should you have any questions or concerns about the withdrawal procedure, don't hesitate to reach out to us at support@margex.com. We're here to help.

Rated 5 out of 5 stars

Margex Top!

With Margex, I can trade Bitcoin with confidence. The multi-layered security and transparency ensure a safe and fair trading environment.

March 26, 2024
Rated 2 out of 5 stars

Risky

Withdrawal process from the 90’s, you have to plan one day ahead because of certain withdrawal time windows which gets processed once a day.

Support told me it’s for security reasons due to cold wallet storage of client funds (!), personally, makes you line up many different reasons besides security. Furthermore it could give an indication of how well built their back-end tech really is. In relation to my withdrawal inquiry with support I asked if they hold any type of certificate from eg financial oversight agency or have legal obligations as a financial services company to follow regulations. They replied that the company is incorporated in the Republic Saychells, a good business environment for finance companies and also considered a non transparent tax haven and that they go under Saychells incorporation Business Act (Which ALL business entities do by default). So a try to legitimise by throwing some answer back in reply to regulation, stability and real client fund insurance.

With this information you have to cross your fingers and, hope, that if something would happen eg financial crash, bankruptcy, management changes, fraudulent intent long-term. Your crypto will be gone on their untraceable cold wallet in jurisdiction that will render any try of recovering funds virtually impossible.

Could be a coincidence but, done two withdrawals and each time when the daily processing time was done nothing got sent, I had to approach them and ask when they would arrive and almost instantly the withdrawal’s cleared. I find that suspicious.

Copy trading feature is good with many different traders! UI/Deisgn/Layout - great.

March 15, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look