Marin Bikes Reviews 362

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, particularly the bikes, highlighting their solid build, responsiveness, and durability. Many people appreciate the excellent value, finding that the bikes offer a perfect balance of performance and affordability. The delivery service is frequently mentioned as fast and efficient, with many orders arriving sooner than expected. However, some customers also noted issues with the ordering process, such as receiving the wrong size or experiencing delays in delivery. A few other people also felt that the pricing for replacement parts, especially shipping costs, was too high. There were also occasional reports of products arriving with minor damage or defective components, like tires or paint that chips easily.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers expressed satisfaction with the availability... See more

Quality

People report positive experiences with quality. Many customers praise the high quality-to-price ratio,... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the incredibly fast... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers found the ordering process easy, with items... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the great deals, fantastic prices, and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was going to order the burgundy Marin hooded sweatshirt and a 2nd tech material tee shirt but wasn't getting free shipping or the 10% discount for signing up. Dropped them a message via the website ab... See more

Rated 5 out of 5 stars

Found a like new Larkspur 2 for my dad last fall and loved riding it myself on both paved and easier dirt trails. Such a great value proposition with the chosen components and the comfort was ex... See more

Rated 5 out of 5 stars

I bought a Marin bike thinking I’d casually cruise around the neighborhood. Instead, I accidentally became that guy who wears padded shorts and says things like “cadence” unironica... See more

Company replied

Rated 5 out of 5 stars

Purchased a few components from the website. Had an issue with a handlebar. Sent me a new one. No issues. Good quality. The pedals and grips are great. I bought the bike itself (bobcat trail 4)... See more


Company details

  1. #26 of 49 best companies in Bicycle Store
  2. #10 of 14 best companies in Bicycle Wholesale

Written by the company

Marin Bikes are Made For Fun. Since the first mountain bikes bearing the Marin Bikes name debuted in 1986, the brand has been dedicated to enriching the lives of our riders by making fun, high caliber bicycles, which provide years of riding enjoyment. We operate a business based on hard work, fueled by passion, and fulfilled by the satisfaction of bringing the joy of cycling to riders across the world.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

362 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I purchased a replacement rim.

I purchased a replacement rim for my San Quentin 3. Rim arrived ahead of schedule, but did not include rim tape, which would have been a good addition. Now I have to purchase it separately.

March 31, 2025
Rated 5 out of 5 stars

A mountain bikers gravel bike

A mountain bikers gravel bike. Super responsive playful all surface bike. I’m impressed by the dampening of the carbon fork. The 1 by 12 drive train has a gear for everything. Plenty of mount points for bottles and bike packing bags. Assembly was a breeze.

April 1, 2025
Rated 5 out of 5 stars

Bought a Marin Kentfield 2

Bought a Marin Kentfield 2, and I am very happy with it! it's such a fun bike. I really recommend it, especially for the price. Before buying it I contacted Marin with questions, and they gladly answered all of them. Thank you!

March 18, 2025
Rated 4 out of 5 stars

Was not really sure about ordering…

Was not really sure about ordering online, however it did go smoothly.
Not really happy about having to go to a bike shop so far from home to pick up. Local bike shops could not be chosen to have it shipped to.
As in most cases, some components needed to be removed and upgraded.

March 12, 2025
Rated 1 out of 5 stars

Paid 150$ for shipping and bike is over…

Paid 150$ for shipping and bike is over 5 days late and yet to receive it.

February 12, 2025
Marin Bikes logo

Reply from Marin Bikes

Hi, Sorry to hear you are seeing delays in the delivery of your bike. As you purchased your bike through our partner ExpertVoice, we are unfortunately unable to see what may be causing the delay. Please can you contact them directly on: https://www.expertvoice.com/contact-us/
We hope you get it in your hands soon

Rated 5 out of 5 stars

From buying a new Marin…

From buying a new Marin full suspension bike through a dealership to buying accessories online at Marin everything I like about the brand and the products are great. I had been wanting to replace my old full suspension bike with a new one and after comparing top brands I decided that Marin was my favorite. Then I saw Matt Jones jump his house on one and was sold. 😂😁

February 3, 2025
Rated 5 out of 5 stars

You guys

You guys, and the threads were great. I just ordered them too small. My bad. Reorder with correct size in-process. Keep up the good work!

January 29, 2025

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