Market Cross Jewellers Reviews 

The service was very good and the ladies were very helpful. Both my grandsons loved the links

Absolutely amazing service they went above and beyond ! Super fast delivery and so much nicer to deal with than big companies! I shall be back! Thanks again for my daughters little gift too

Good communication,great price, prompt delivery.

I had excellent customer service from Sandra when I recently purchased a gold Pandora bracelet and charm from this lovely local (Morpeth) store which my family and I use regularly.
They stock a wide variety of brands.
The staff are so helpful, friendly and professional and there is no pressure to buy if you are just browsing.
I needed to use their on-line enquiries service and my reply was instant! I had great friendly and professional communication throughout with both the branch manager, Catherine, and the owner.
Would highly recommend this local family business.

Very friendly and helpful. Lovely little jewellers.

I ordered 2 charms but the shop didn't have one of those but emailed me to see if it was ok to get it sent from a different shop saying it might take a bit longer to come but didn't wait long for them very good service would recommend and get email when sales are on

Really easy to use the website and make my purchase. I treated myself to a new swatch watch. It arrived quickly and was a great addition to my growing watch collection. Really pleased with the service and ease of use.

Excellent customer service and fast delivery

Outstanding service and a flawless pre-owned Breitling!
I recently bought a pre-owned Breitling from Market Cross Jewellers, and the entire experience was top-tier. The watch arrived the very next day in even better condition than described, complete with all original paperwork and the original purchase receipt.
A special shoutout to Matty and the team, they answered all my questions promptly, professionally, and with genuine authenticity. You can really tell they know their stuff and care about their customers. I would highly recommend Market Cross Jewellers to anyone looking for a luxury timepiece!

As a passionate watch collector, I've bought a number of watches over the years, and I can honestly say that Market Cross Jewellers in Middlesbrough offers some of the best customer service I've ever experienced.

From the moment you walk in, you're made to feel welcome. The team take the time to chat, share their knowledge, and genuinely care about helping you find the right watch. They never make you feel like just another customer – they make you feel like a valued client and always go the extra mile.

A huge thank you to **Matty** and **Stephen**, who have been absolutely brilliant. Their passion for watches, attention to detail and friendly approach make every visit enjoyable. They always make time for me, whether I'm buying a watch, discussing the latest releases or just calling in for a chat. They make the whole experience feel special.

I recently purchased my latest **Omega** from Market Cross, and once again the buying experience was first class from start to finish. Everything was handled professionally, and the excitement of collecting the watch was made even more memorable thanks to the outstanding service from the team.

If you're looking for a luxury watch, whether it's your first or you're an experienced collector, I couldn't recommend Market Cross Jewellers highly enough. The customer service is exceptional, the staff are incredibly knowledgeable, and they genuinely make every customer feel like a VIP.

Thank you again to everyone at Market Cross Jewellers – I can't wait for my next visit!

Ease of ordering competitive prices and excellent delevery

My wife loved the Nomination charms espesally the Middlesbrough Transporter bridge. The delivery was realy quick and prices really good.

I researched which online jewellers were quoting the best price for a new Hamilton Khaki Automatic - the price from Market Cross Jewellers was excellent, so I paid online. The advert said next day delivery but I really only wanted to make sure I was at home when delivered so the speed of delivery was not so important. Although I didn't know at the time, it was delivered after 3 days via Royal Mail, so it was never going to be left on the doorstep. I would have preferred clearer info about delivery - who, when. However, the watch is beautiful and clearly a good Company; I would have liked to have gone to their shop and got it in person but it's a long way from me. Thank you Market Cross Jewellers and I will happily and confidently do business with you again. Cheers.

I’ve used Market Cross Jewellery at least 4/5 times. But this is the first time in Morpeth, the assistant was most helpful in supplying me with a gift for our 10th wedding anniversary and I’m sure my wife will love it. The assistant was polite and very helpful in helping me to choose my gift, with a guarantee that if it wasn’t suitable we could have a gift return for something different to the same value.Which has been very helpful.

This jewellers came to my rescue when another company let me down badly and I thought one of my daughter's 18th birthday gifts was no longer an option. I ordered a Swavorski 'Kris the Bear' on the 9th of July and it arrived today, one day later, on the 10th. I am so grateful for this exceptional service. The crystal was well wrapped and packaged too and was even cheaper than the previous company!
I can wholeheartedly, 100% recommend this company to all and one very happy customer.

Went into Market Cross Jewellers in Skipton to have my watchstrap adjusted. Excellent customer service. Fast, knowledable and friendly. Highly recommend.

Excellent service, good communication, quick delivery, very well packaged and a competitive price - would definitely use again.

The service I have received has been great - the AG Swarovski necklace I have wanted for a while now was discounted so I was thrilled!! I did not receive the AG Swarovski bag or charm but after communication I have now received it, so I could not fault them.

The store very good and well laid out the store all very help full on first visit i looked at the wrist watch i did like sadly i was not at the time able to spend the time i needed to know all i did ask them to put to one side and i would come back the next day i came bock and spent more time to look at the watch and buy they did set the watch up for me to all was well and good.

I was looking for something meaningful for my partner for our wedding day. I found a beautiful necklace bracelet and earring set. I emailed regarding this product to make sure it was right. I cannot fault the customer service I received. If anything I believe they went above and beyond to make sure it was right. Upon delivery I couldn’t be happier with the purchase I made and felt more secure through a reputable jewellery shop rather than an online store. Would highly recommend this company