Excellent service from Matt in their Middlesbrough store. From the first contact by email through to the store visit. Very friendly in store service, transaction handled very efficiently and promptl... See more
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Since the first store opened in 1980, Market Cross Jewellers has grown to be recognised as one of the biggest independent Jewellers in the UK with 12 stores across the North East of England.
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The store very good and well laid out…A good buying experience
The store very good and well laid out the store all very help full on first visit i looked at the wrist watch i did like sadly i was not at the time able to spend the time i needed to know all i did ask them to put to one side and i would come back the next day i came bock and spent more time to look at the watch and buy they did set the watch up for me to all was well and good.

Reply from Market Cross Jewellers
Overall the company experience was excellent
I was looking for something meaningful for my partner for our wedding day. I found a beautiful necklace bracelet and earring set. I emailed regarding this product to make sure it was right. I cannot fault the customer service I received. If anything I believe they went above and beyond to make sure it was right. Upon delivery I couldn’t be happier with the purchase I made and felt more secure through a reputable jewellery shop rather than an online store. Would highly recommend this company

Reply from Market Cross Jewellers
I am so happy with this beautiful…
I am so happy with this beautiful watch.
Matter of Market Cross removed a link so that it fitted my wrist perfectly. The price that I paid was much lower than other jewellers. Fantastic staff who explained everything I needed to know. I would recommend Market Cross to anyone who wanted a quality watch.

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Reply from Market Cross Jewellers
Excellent service
Excellent service, staff polite and helpful, they searched for an item I needed and located one. Quick delivery as always. I would recommend them 🙂

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Reply from Market Cross Jewellers
What an amazing postal service
What an amazing postal service! I just ordered a necklace yesterday and it was with me at lunchtime today in N.I! Super fast service, great price and I couldn't rate highly enough for my first experience with this business. Thank you!

Reply from Market Cross Jewellers
Fantastic service and communication…
Fantastic service and communication throughout. Would definitely buy from this company again and recommend!

Reply from Market Cross Jewellers
Beautiful bangle
Great service. The bracelet bought for adult granddaughter is beautiful and has had many compliments. I will definitely be using Market Cross Jewellers again, when the occasion arises.

Reply from Market Cross Jewellers
Terrible experience very rude
Terrible experience very rude female staff member treat me like a piece of dirt the loss of customers will be felt as my auntie deals in antiques diamonds so everyone will be told very upsetting to treat sumone that's just lost there mother and also had cancer with such awfull manners id be happy to make a full complaint to the owners but mabe she is the owner avoid go to med village
Amazing staff
Absolutely fabulous lady (terrible with remembering names but she has dark hair (Julie?)) who works in the Northallerton store, she helped me build my Pandora bracelet perfectly and was so patient with me as I was taking my time to pick out the charms. Lovely chatty environment and gorgeous staff. Will be back for more charms and not feeling bad about being indecisive as I don’t feel rushed or pressured to purchase anything. 10/10 experience 😊

Reply from Market Cross Jewellers
Lovely ornament arrived quickly and…
Lovely ornament arrived quickly and well packaged

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New IWC
Excellent engagement from all members of staff both times I stopped by before buying my new watch.

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My husband recently celebrated his 60th…
My husband recently celebrated his 60th birthday and we visited Market Cross Jewellers in Middlesbrough to buy him his birthday gift, an Omega watch. Although Middlesbrough town centre is no longer vibrant the store was immaculate and you felt you were in a different world. Unfortunately I can't remember the gentlemans name who dealt with us but he was lovely and very helpful as was the lady who adjusted the watch strap to fit perfectly. All in all a fabulous experience and made my husbands birthday special. Thank you.

Reply from Market Cross Jewellers
Outstanding service
Outstanding service. Easy to order and delivered the next day. Can't recommend them enough. I always use Market Cross, they're my first port of call.

Reply from Market Cross Jewellers
Highly recommend
Cheapest I could find for the watch and excellent service from start to finish. Delivered promptly. A+++

Reply from Market Cross Jewellers
Chat function is fantastic
Chat function is fantastic, quick responses and the staff go above and beyond.

Reply from Market Cross Jewellers
Amazing Service and price on a new G shock
There was a particular G shock watch that I wanted and I noticed at least Jewellers was doing it quite a bit cheaper than elsewhere but they were out of stock so I contacted Adam who could not have been more friendly if you want us to order it in and get it shipped Direct you happy to do it at the price that we’re showing at the time it wasn’t quite convenient so I said I’ll wait until you have stock levels if you just let me know.
I received an email stating they had stock and I purchased the watch as always with these things. I ordered it late on a Friday so I received it on the Tuesday. Absolutely first class the watch was packed very well at an extremely fair price and fantastic service for Adam.
I highly recommend this company and I know I can see myself buying something else from them in the not too distant future.

Reply from Market Cross Jewellers
Very fast service
My order was processed and delivered very quickly and was great value for money.I was extremely happy with the online service.
Thank you

Reply from Market Cross Jewellers
Once again
Once again, excellent service from Mathew and all the team. I'd never buy a watch from anyone else.
Great discount
Thanks once again.

Reply from Market Cross Jewellers
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