Mark's Reviews 205

Women's Turtlenecks
Wind River Brand
Fit Small, next time I will order up at least one size or purchase elsewhere for a $30cdn. Neck doesn't have enough fabric to roll and sit properly. Colours fade even when cold-washed & hung to dry. Best laugh - MWW emailed me a Satisfaction Survey and when I responded as above their reply was "unfortunately your review does not meet our publishing standards!" Imagine my surprise lol

Had some vouchers to spend and I found nothing I liked. Principally looking for a jacket, but wanting to spend. Dresses were shapeless and not designed for M & S customers. There were customers in store, all like myself, looking, but not buying. I like classic clothes that hide and enhance. Sadly M & S is so wide of giving their customers what they want.

My company ordered 5 shirts uniforms from mark’s on February 2022 , they gave me only 3 on July and told me the other 2 could pick up on September, until November I went to the store to check if they are ready to pick up, they said couldn’t find anything from my order,
Which is so disappointed for 5 shirts took almost 1 year, I would not recommend people order anything from mark’s , I would give them - stars if I could
So never ever order anything from this company ! Sheppard and Mccowan store

2223 Victoria Ave E Unit #54 in Regina. The worst customer service experience I’ve ever had! No wonder company’s and individuals are shopping else where! Do your selves a favour and don’t shop at this location. Better yet at none of there locations. You can get the same products else where cheaper and without defects and ignorant employees!

I bought a pair of running shoes and socks from Mark's wearhouse in Sunridge mall and ended up with athletes foot.
I will never recommend the stores to anyone or shop at any other location.

Since when are mens levi jeans 99.95, that’s a joke. Buy one get the second pair 50% off, yeah right.. That’s how they get you, mens Levi jeans are normally 49.95 not 99.95, rip off

Do not ever order anything online from marks work warehouse. The customer service is poor and they dont ever know where their shipment may be. I ordered boots 1 month ago and I still haven't received them. They are calling it a glitch and they are not refunding me my money. I have emailed several times with no answer as to why I didn't get a refund. They basically took my money and walked away with it. They just keep say "it should be on its way." DO NOT ORDER ANYTHING FROM MARKS. They will take you money and not take any responsibility for losing the order.

Good morning. I tried shopping at your Langley bc store on Sunday. A beautiful store well laid out. My concern is that all the brands of jeans are well organized but the sizes in each area are all mixed up. This has happened at numerous locations and is very frustrating when you need to look through every pile to find your size. I was not to only person dissatisfied on Sunday, 2 other customers had the same response. Needless to say I again did not find what I needed and left empty handed again.
Just wanted to bring it to your attention.

I hate that I have to give Mark’s a 1 star however, it’s warranted. I brought back a pair of work boots after 3 weeks. I’m not upset that the product failed, this happens. I’m upset with the service I got. When I purchased the boots, The employee scan through my final bill as I was putting my email in for an email receipt, she skipped it and said sorry we can do a refund and start over. I could definitely tell she did not want to do it as the lineup was huge, and in hindsight I totally should’ve taken the time to go through the process. I went on my way hoping I didn’t need to return these boots. Unfortunately after three weeks the boots were coming apart. I came back in to the store to tell them what had happened and was confronted with, where’s your receipt? So I explained the situation to the staff member. The staff member return my boot on a credit in the store. That seemed fine until, I realized she shorted me $10. I asked her why? Her reply was, because you didn’t have a receipt. I told her that I would be happy with a straight up exchange for the same boots. Unfortunately they did not have my size. She had to get the manager to credit that $10 on a new purchase of boots. In the end I paid $50 more than the original purchase because they didn’t have what I needed in stock. It doesn’t end there. I noticed a promotion in the store that if you spent $125 that you would get a $30 promo code. When I was cashing out I mentioned this to the staff member. She seemed perplexed about that deal, which was labelled everywhere throughout the store. I did get it but definitely wouldn’t have if I didn’t push the topic. Based on my experience I would have to believe that this staff member is treating all of the potential customers in the same way. I’m a construction worker and I shop at Marks often enough. I very, very disappointed with this service.

Been in construction 44 years...I bought a pair of work boots 6 months ago and already having to replace them will not go to Mark's again they are selling sh..it...garbage..the quality is gone long time ago to bad I couldn't rate them below zero

I bought WindRiver Women's Poppy II Waterproof Rubber Rain Boots - Yellow in September and with less than 6 months of wear they already have a crack in the. Also, it's been winter for 3 months so I haven't been wearing them in that weather. I was told it's passed the 100 days and they won't do anything other than for me to purchase Shoe Goo repair. Last time I'll ever purchase from this company. If they don't stand behind the products they sell lasting for more than 6 months of mild wear.

Very disappointing! Few days ago I purchased men's shirts in the XXL size on sale . Their Denver Hayes sizing is very inconsistent, I have their t-shirts in XXL that are generous size but these shirts are too snug so I planned on returning them. I went on their site to see if there was anything a size larger and saw that all three of these shirts were now marked as final sale. I called customer service and they said that somewhere in their terms it is stated that anything that the price ends in 88 cents is final sale! That is absolutely ridiculous. Who would go looking through the fine print for that?? They were unwilling to help. Now I'm stuck with shirts I can't wear.
I live on a low fixed income and they are just taking money out of my pocket with no conscience

Bought 2 pairs of ice fx boots in person shopping. They are a small fit. Went back immediately and exchanged one pair because they only had one pair in correct size in stock.

I was told that I could return the boots to the store and order in a proper size online and pick up at the store.

What was omitted in this advice was that I would NOT be getting the boots for the same 40% off sale price!

If you buy something with a 100 day return policy, you should be able to make a straight exchange!

Beware of this tactic.

I went with my 83 year old Mother to Mark's yesterday. My mom needed to use the bathroom when we got in the store. She went to the back where they have the bathrooms and found both had signs, Employees Only. She approached an employee and asked about using a bathroom, and was almost gleefully told she could not. My Mom then came over to where I was talking to another employee and asked her. She at least had the grace to seem to feel bad when she told my 83 year old mother she could not use the bathroom. She directed her to walk to either (clothing) businesses next door. Mom had a few words with the employee before heading out to Homesense in the -22C cold. This is the most disgraceful and shameful experience we have ever had in a store. We will never shop there again.

Bought a clearance coat online in size large...received it quickly however the sizing tag is obviously wrong as it fits like a triple x...I informed their office and was told there is nothing they can do as it was a clearance item...well, that is basically stealing my money as they sent a coat that was clearly marked incorrectly..what a horrid company.....

Placed 2 seperate orders. Both had multiple items (4 & 3). Shipping in 7 different packages. 9 days later the two most needed items have not even shipped. Nothing has arrived. Packages not arriving when they were scheduled. I would have bought most things on Amazon if Amazon had the boots I ordered ( not even shipped 9 days later.
I should not shop at Marks. They are always out of my size in store. I do not want to wait till summer to get my winter boots.

Extremely slow shipping on online orders. Splitting one order into individual parcels. Forcing me to be available for delivery o 7 different dates.

If I had any idea it would take so long to ship, I would not have ordered anything.
Shop elsewhere online.

I ordered 2 pairs of boots online and Purolator wouldn't leave them outside my door while I was out. I live in a little village and no issue with theft at all. I then received a notice that I could pick it up at the Purolator depot ... an hours drive away. So I did not pick it up and Purolator returned them to Marks. I was informed by Marks that returns are only reimbursed around 45 days after receipt of returned items to their warehouse. WOW!!! I have never had a merchant take this much time in this e-commerce world we live in. NEVER going to shop online here again. Wake up Canadian Tire/ Marks! You are lucky there is so little competition in Canadian marketplace.

Bought boots online from Marks.com they were Brown Ainsley Chelsea Boots
They arrived stained and scuffed so I returned them to the store and was offered a replacement pair which were shipped to my address Same problem Boots were Stsined and scuffed looked like they were not NEW
So I returned them to the store for a refund totally upset as I loved the look and the style
Store clerk agreed that the look of them was not acceptable
I emailed the company and gave them all the information including the pictures I took
The reply I received was not acceptable to me
Bad Customer Service

I bought a Helly Hanson Hi Vis Jacket Dec 12/21, took it back Dec 13/21 because the company I work for issued us New ones so I no longer need it. Of course I’m famous for throwing Recipts away and of course they told me I could return it but they would give me a voucher card with the amount on it which has to be spent at Marks and I was ok with that. They handed me the voucher Card and discovered the took a $100 off the price I paid.
I paid $454.00 and the gave me back $386.00 back which has to be used in there Criminal Organization. I’ve spent a lot of Money over the years but once my Card is used never again will I spend a cent there. Thieves is all I can say.