Marks and Spencer Reviews 

On arrival my mother and I were greeted with warmth and exceptional customer service from Sparks representative Tracey (I hope spelt correctly) the moment I stepped into Kidderminster Weavers Wharf Marks and Spencer on the morning of Saturday, 09/05/2026 that I regret to say we had not received anywhere else for quite some time.

I would like to give a big thanks to Tracey, who seemed to work tirelessly to look after us both explaining along the way to non-technical people in great detail how we can access digital Sparks wallet which is a “game changer”.

We are inspired by Tracey who welcomed us and her personal commitment to making a difference and motivate a mother and daughter through unprecedented, difficult and challenging issues. Tracey’s approach embodies the Marks and Spencer way by her continued excellent customer service which helped towards finding ways to address issues, to do things differently, and make continuous improvement to my and mothers experience as a customer of Marks and Spencer. Thank you, Tracey!

Why must you stack trousers and jeans at Boundary Outlet with the sizes facing in over. Not rocket science to put them facing outover.

M&S just recently launched their new Sparks Card initiative, and I got drawn into it and spent money on buying two pairs of shoes over the £40 required spend to get a £10 reward voucher. I am three weeks on from this and three emails, and still, I have not received the reward that was advertised on my access to the Sparks site. Why bother to advertise this, unless it is to mislead customers to spend more money and then not receive the reward? Really poor customer service, and I will be sure to let colleagues and friends know to be wary of false advertising by M&S who dont deliver on their promise.

Marks and Spencers cafe at London Colney absolutely dreadful. Not clean tables un cleared and little tea supplies and cake to be had. Sold out.

I ordered a £75Jaeger top online , not available in store .
The top when it arrived had been literally shoved in the transport bag with the hanger. Obviously no care at all . On inspection two black marks on the front . I am scared to re-order in case the same happens again .
I have ordered from cheaper companies and there is aways internal protective packaging. Unfortunately they carry so little in store now that the stock answer is order it online . Very disappointed customer

£9 for a Fajita chicken dish - but no wraps!! Seriously !! We were at an Airbnb and had to go find a supermarket after we’d checked in. What happened to Fajitas that came with guacamole, sour cream, a mix of veg and wraps. It’s NOT a Fajita! All we got was meat and sauce 😡

Ordered and paid for next day delivery guess what didn’t happen. It was the delivery company that advised of the delay. Customer services absolutely useless told me they couldn’t get back to me for between 24 and 72 hours to tell me when the order would be delivered. Needed order for tomorrow they can go stuff themselves will
Not order from them online again not the first time they let me down but it will be the last

Spent almost £100 and the guy forgot too add my points on my sparks card!! Also overcharged £6 on balsamic onions, emailed to complain and the answer was here's a £2 giftcard 🤬🤬🤬 won't be back

Ordered a bouquet for an anniversary gift for my fiance. As my girlfriend opened up the delivery I said ' omg they look half dead'. Anyway not even a week later they haven't even opened up & look so depressing, to say I am pissed off is an understatement. The only good thing that came out of the delivery was the bottle of prosecco cuz the flowers was absolutely disappointing. I expect a reply from M&S for this review otherwise I will not use them again.

A lesson in how to choose a suit: ask for help at M&S.

I went to M&S on Oxford Street in London.

Jazz helped me to choose the correctly sized suit for a smart occasion. She was kind, helpful and patient. And, has a great sense of humour!

Thank you, Jazz.

I ordered 3 bras, same style, same size, different colours. All were in boxes that were torn and battered and looked as if they had been around the block a few times. Not what I expect from M&S. To add insult to injury one of the bras was in the correct size box but was 2 sizes too big, necessitating the inconvenience of having to return for refund. I considered contacting customer services to complain but decided to just not bother to purchase from M&S any more.

My wife and I visited M&S Food Hall at the Mayflower Retail Park, Basildon on Friday 8th May around 7pm. We were going through checkout and served by a colleague named Harrison, he was friendly, engaging, polite and still expedient, putting groceries though heaviest to lightest to ensure safe packing. In a time when it seems so few retail assistants barely look you in the eye and treat your goods like they are toxic it was a surprising delight to meet such a conscientious and engaging colleague.

His example should be the bar by which all colleagues are measured.

I can see why M&S has such a low rating, but they are so sure of themselves they do not try to improve, they take us customer for granted.

I recently complained regarding the my disappointment that yellow sticker items, reduce or take away your multibuy discount. Their response was just a generic answer which did not answer my question.
However, what M&S to guarantee your discount, yellow sticker items should be checked out separately.
How many people know this?.

If I could give no stars I would I am disgusted that today I went to your store to return some jeans that I had purchased but they where out of the returns period I explained that I had a serious illness and wasn’t able to bring back I have lost a lot of weight due to this and still not very mobile but I went with my daughter as I purchased all online none had been used they where just going to replace others .But be told I have wasted all this money on all these jeans and due to my illness not been any good I am appalled at the way there is no allowance for this 8 new pairs that aren’t any good to me I could understand of if I was asking for a refund but I wasn’t I feel there has been no compassion for my circumstances and also it took me a lot of effort to go to store it’s appalling I want be using your company again

Extremely disappointed with Marks & Spencer’s response to my complaint about a faulty knife set purchased just 6 months ago. The knife snapped cleanly while being used normally and had only been used a handful of times, which is a serious safety concern. Despite this, M&S dismissed the issue as simply “wear and tear.”

For a company with M&S’s reputation, I expected far better customer service and product quality. Not only was the product clearly not durable, but their refusal to properly investigate or take responsibility is very disappointing.

As a loyal customer who regularly shops with M&S, this experience has seriously undermined my trust in their brand. I expected quality, safety, and customer care — unfortunately, this experience delivered none of those.

Boston Microfibre No VPL High Rise Shorts. I had high hopes for these but rather disappointed with the very thin fabric and too narrow unlined gusset. They are not a shorty style either which is why I bought them. It's the first piece of underwear I've bought from M&S for sometime. I won't be rushing to buy more.

Follow up on last review:
Budget Account was per telephone conversation officially Closed.
However today received a statement saying Minimum Payment £66.67 for a balance of 52p which was apparently interest.
Where do these minimum payments come from and why do M&S issue defaults when they are not paid?

Today, I received excellent customer service in the lingerie section in the Salisbury store by a lady named Jean. Jean dropped what she was doing when she saw that I was struggling to find what I needed after trying on countless different sizes (I didn't even need to ask for help), she insisted on helping me and didn't leave me until the job was done. Jean took the stress away, she knew exactly how to help me, and was the most patient and understanding person that I genuinely needed. I came away with the best result. Thank you, Jean!

Just sat down for dinner M&S lightly dusted 2 Cod Fillets in seasoned flour.
Oh my goodness! They look so lovely in the packet but once cooked you place your fork into the fish expecting beautiful white flakes of cod but instead it was grey and had a very strong taste nothing like Cod? The fish was so grey I would question how old it was. As a buyer and seller of fish and shellfish I can honestly say I have never seen a poorer specimen of cod. It should be pure white and cod, unlike haddock should not have a strong taste whatsoever so ever but this was awful. M&S please sort yourself out!!!
For those who might be thinking I just had a bad tray, we took advantage of the offer of 3 boxes for £12 as we were all having fish for dinner and all meals were left uneaten. Really really bad product. I only wished I could leave a photo for everyone to look at as it’s so grey and uninviting what a total waste of money.

The staff at Marks and Spencer Foodhall, Moseley are a wonderful experience of great customer service. I don't know if they are asked to greet customers with a smile, but if they are then a wonderful job is being done. They are warm, friendly, welcoming and many, in particular, Mark, are genuinely enriching the community and making the area (and my life) a better place. All while providing delicious produce and baked goods! Thanks guys! ✨