Marro Reviews 2,414

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, noting that their cats love the food and show improved health, shinier coats, and increased energy. Many appreciate the human-grade quality and the absence of fillers. The customer service is frequently highlighted as excellent, with staff described as kind, helpful, and responsive, often going above and beyond. The delivery service is also highly rated for its promptness, flexibility, and careful packaging, often including thoughtful extras like cat toys. However, some customers have experienced issues with delivery, such as damaged packages or deliveries to incorrect addresses. A few also mentioned that their cats were not keen on certain flavors, or that the food sometimes arrived mushed. There were also isolated reports of pouches leaking upon defrosting due to poor sealing.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers report their cats love Marro food, often... See more

Quality

Clients share positive opinions on quality, consistently praising the high-quality ingredients and overall... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the staff for being... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, kindness, and excellent customer... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the promptness,... See more

Based on these reviews

Rated 5 out of 5 stars

Any issue we had, (with the website, not with the food), was promptly taken care of on Marro's end without asking me to jump through hoops. They seem really kind and as if they are people who care a... See more

Rated 5 out of 5 stars

Great customer service and delivery. Plus our very fussy elderly cat , loved the food straight away and regularly finished the whole serving The food is human quality and even smells like it should,... See more

Rated 5 out of 5 stars

Most importantly , ny cats love Marro. Ivw been buying it for a year now and they still enjoy it. Because its mostly meat (unlike supermarket packet food) they do not need any where near as many... See more

Rated 5 out of 5 stars

Shai definitely prefers his Marro to his previous food and always clears his bowl and sometimes makes that lovely noise while he is eating sounds like a little numb numb numb, if you know what I mea... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect for my active boy

Having previously had cats that always leave food or lick the gravy only, I was looking for something my cat would eat. And this is it. Lucifer is keen to get his meals and digs straight in, each time. And storing in the freezer and then fridge means fresh food each meal. Honestly, id recommend Marro for your discerning kitty.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Well packaged delivery is great

Well packaged delivery is great. Our cat is quite fussy with food so we found something he likes so far so good at the moment. I like the fact it great ingredients and it can be frozen we just take out what we need. You can opt out at anytime especially if you have too much food in the freezer.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Since putting our 2 cats on this food

Since putting our 2 cats on this food, their coats are shinier, they no longer cough up fur balls, they may cough up loose hair, but they still insist on washing each other. They are so much better than when they were the usual cat tinned food.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Was skeptical, pleasantly surprised

Was skeptical with it being an add that popped up on social media, but I'm so glad I did. My cat loves the food and if there has been a flavour she hasn't like I've been able to change easily what she gets the next. It's been good to change sizes to accomadate her growing.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

I was introduced to Marro by the lovely…

I was introduced to Marro by the lovely lady I was lucky enough to get my kitten from! My kitten had been eating Marro from the get go so I wanted to continue with that. Since signing up with Marro I have been super pleased with EVERYTHING! The website was easy to navigate, the choice was fab and the customer service is awesome! I have needed some help/advice and they have been so helpful! My kitten is thriving on Marro food and that’s the most important thing! I would definitely recommend Marro!

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

My cat has never been as healthy

Signed up at chatsworth country fair back in September 2025. My cat has never been more healthy! She used to leave food, we’d constantly be trying different ones for her. These ones, she begs for more! Her fur has never been so thick and shiny since having Marro and it’s totally changed my cats eating habits. Could not recommend enough!!!

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Best decision I made

My older cat was looking scrawny, had become very lethargic and I was concerned that she was ill. After a clean bill of health at the vets, I decided to try Marro. What a difference it’s made. She’s playful, no longer has reflux, her coat is glossy, she’s put on weight and is back to her minxy self. So happy I decided to try Marro.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

My ragdoll male kitty has sensitive…

My ragdoll male kitty has sensitive stomach issues that was having quite a bad effect on litter tray moments,
He has now been on marro for the last 3/4 months & loves it! the improvement is massive esp toilet probs & even his coat has greatly improved. I find it’s no more expensive than other branded cat food & he’s getting human quality food, high protein all gently cooked,
You can change the order/delivery days on the app it’s so easy to use
Absolutely no doubt in recommending this company to anyone in a similar position,
We will definitely continue to use it on our raggie
Very happy customer & happy healthy kitty 🐱

March 18, 2026
Unprompted review
Rated 4 out of 5 stars

Sandy 3 died at 19 yrs 9 months several…

Sandy 3 died at 19 yrs 9 months several months ago. However her half sister Sandy 2 is still going on at 19 yrs 7 months. 1st Sandy came back to us after her owner died! Love the food, although it is very expensive. So do all the others 9 months, 18 months and nearly 3 yrs.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

My cat was not eating anything much…

My cat was not eating anything much that I gave him. I tried Marro as a trial and wow my cat after a while finished all his bowl . The fact that it's delivered too means I don't have to worry about going shopping. Customer service is very good too answer's all my questions. My cat Charlie loves marro hands down ❤️

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Be careful of dangerous energy levels in a cat eating Marro!

My little boy has been on Marro for a few months now. He’s definitely thriving on it, he’s so active now. Zoomies are constant. He’s gone from 30 to 5 on his Tractive leader board! He is more vocal than ever. Love seeing a cat living their best life. Thanks Marro for giving him a new lease of life.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

My cat really enjoyed these meals

My cat really enjoyed these meals, I must vary them a.bit for her, because I chose a lot chicken meals last time. I'm afraid she won't eat the fish and chicken ones or the plain fish. Cats can be very contrary about their food I find !

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Max loves his food

Max loves his food - all flavours.
I am prompted to amend/reschedule or confirm my order a day or so before which is very useful.
Delivery is when stated.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Everything about Marro’s is amazing 🤩

Everything about Marro’s is 🤩
It’s so easy to prepare and most importantly my two beautiful coonies love it especially when I heat it up for them
It also makes me happy knowing that I am giving them something nutritious and healthy
The staff are absolutely wonderful too and have always been very supportive and helpful with any inquiries I have made
We love you Marro❤️🥰🐾

March 18, 2026
Unprompted review
Rated 4 out of 5 stars

Better meal times guaranteed

My cat loves her Marro meals. I have tried a couple of subscription services, but Smudge always clears her bowl every meal and doesn’t demand more food throughout the day like she did with the others. I’ve also noticed Marro is of better quality - more meat to gravy ratio, where as another brand I used before looked like Whiska’s but in a different packaging,

I’ve noticed an improvement with her coat and she is more playful than she was before.

I have had a couple of Marro pouches that have leaked when they’ve defrosted in the last 2 deliveries, where the packaging hasn’t sealed well, hence only 4 stars instead of 5 but on the whole, easy to store and serve :)

March 18, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look