Marroomi Reviews 

144
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, most reviewers were let down by their experience overall. Customers experienced massive delays with shipping, frequently waiting several months without receiving their purchases or valid tracking information. When trying to resolve these problems, buyers found that refund requests were regularly rejected or completely ignored. Consumers also discovered that the goods contained unexpected components. Some people were satisfied with the pleasant fragrance and silky texture of the items once they eventually arrived. A small group of customers additionally noted that the formula caused no adverse reactions and felt very pleasant.

What people talk about most

Product

Reviewers mention negative feedback about product quality, expressing disappointment over product information... See more

Order

Customers consistently note negative experiences with order fulfillment, highlighting long delays of several... See more

Delivery service

Consumers express deep frustration and dissatisfaction regarding the delivery service, noting that packages... See more

Refund

Customers consistently express deep frustration and dissatisfaction with the refund process. Reviewers report... See more

Quality

Reviewers highlight negative aspects of quality, expressing deep disappointment with the product's... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Placed an order September 16, 2025 no product yet. Sent company email October 8, they responded on October 10 saying they’re working hard to get my order prepared. Absolute BS this product isn’t made... See more

Rated 1 out of 5 stars

I thought I would never receive my order because so much time had passed since I placed it. Imagine my shock when almost 2 months later, a tiny package arrived in my mailbox. If it had been worth wait... See more

Rated 1 out of 5 stars

Requested refund after 30 days no product. Was told no refund package already in transit, I understand that. But the the package hasn't been shipped yet, so why not refund me? Today I get email saying... See more

Rated 1 out of 5 stars

Please do not order from these people, delivery takes weeks when you order off Facebook. Also once you ask for a refund because you a sick of waiting they won't respond, lesson learned for me!! I ord... See more

Company replied



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1.2

Bad

TrustScore 1 out of 5

144 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.2

All reviews

(144)

66 reviews in the last 12 months

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Rated 1 out of 5 stars

The shipping process is extremely…

The shipping process is extremely slow—it takes weeks for orders to arrive. In today’s world, where we can order in the morning and have it delivered the same day, waiting a month is simply unacceptable.

August 23, 2025
Unprompted review
Marroomi logo

Reply from Marroomi

Hi Benjamin,

We completely understand your frustration — waiting too long for a product in today’s world is disappointing. Our current delivery timeframe is 7–14 days, and while it takes a little longer, we’ve always focused on ensuring the quality of Marroomi is worth the wait.

That said, we’re excited to share that very soon we’ll be offering 2-day delivery on all our products. As a thank-you, all of our early customers will automatically receive free 2–3 day shipping once this service is live.

To make this right today, we’d love to send you a jar of our perfected formula completely free. Please email us at support@marroomi.com
with your order number and what you received, and we’ll make sure you’re satisfied.

Thank you for your feedback — at Marroomi, we’re committed to constantly improving and truly appreciate every customer who gives us the chance to show what our brand stands for.

— The Marroomi Team

Rated 1 out of 5 stars

I only gave it one star because I had…

I only gave it one star because I had to. This product is garbage. First it took a month or more to get here, says it’s made in USA however it came from china. Not only that, I was signed up for a subscription that I didn’t sign up for. They did cancel the subscription, however I have yet to get refunded for the order I didn’t want. Make sure you are not signed up for the subscription or they’ll charge you monthly for this crap. Very little if any organic anything in this stuff. It says it’s a balm, but it’s more of a lotion. Buyer beware.

August 25, 2025
Unprompted review
Marroomi logo

Reply from Marroomi

Hi Kance,

We’re sorry to hear about your experience and want to be clear on a few important points:

We do not auto-enroll customers into subscriptions. If you were charged more than once, please email us right away so we can investigate and make it right.
• Our product is a true balm, crafted with our perfected tallow-based formula

Our current delivery window is 7–14 days, and while that is longer than same-day services, the quality of Marroomi is worth the wait. We’re also moving toward 2-day delivery very soon, with all of our early customers receiving free 2–3 day shipping once it’s live.

To resolve this for you personally, we’d be happy to either issue a full refund or send you a jar of our perfected formula completely free. Please contact us at support@marroomi.com
with your order number so we can take care of this immediately.

At Marroomi, we stand behind our brand, our ingredients, and our customers — and we appreciate the chance to earn your trust back.

— The Marroomi Team

Rated 1 out of 5 stars

DO NOT BUY MARROOMI!!

Placed order July 28th, today is August 24th. Still haven't received 2 jars of tallow I ordered. Sent email, got response back: shipping taking little longer coming from Hong Kong. Looked up address on website, it's a house in South Carolina. No telling what the tallow is made from. If and when it gets delivered, it's going straight in the trash. This company needs to be taken down and product needs to be removed from all websites Walmart, Amazon etc.. .

July 28, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam! No stars if I could. This is a total fraud. Do not buy and waste 6 weeks waiting for it come from Asia, money that won’t be refunded. It’s mostly water and mineral oil

August 23, 2025
Unprompted review
Rated 1 out of 5 stars

I'd give it less than 1 star if I…

I'd give it less than 1 star if I could. Complete false advertising, product ingredients are terrible - would never have bought this dollar store guck. Honey and tallow are two of the bottom ingredients meaning they're the least in this concoction. Asked for a refund, they needed pictures. Sent them right away. Ignored for days . Followedup - would only give me 30% of a refund. I refused. They offered 50% but again, I said 100%. Haven't heard back. DO NOT buy from this scammer.

April 15, 2025
Unprompted review
Rated 1 out of 5 stars

Do not fall victim to this company

I placed an order on 8/11/25 and paid for expedited shipping. It is now 8/22/25. I have contacted the company using the “contact us” link they provide. I keep getting a scripted email reply saying my order has shipped. The tracking number they provide in that email shows “information received” or “preparing for shipping” as of today’s date. I have tried to cancel my order but I am told they can’t cancel because it has shipped. I DO NOT RECOMMEND THIS COMPANY.

August 22, 2025
Unprompted review
Rated 3 out of 5 stars

I did receive it

I did receive it, got the BOGO, it was not a balm, seems like it's the same as oil of olay or Ponds, it does have alot of odd ingredients that I wasnt wanting. It does smell very good and its very silky. I have used beef tallow for cooking and it seems similar, but I feel like it doesn't really have much beef tallow in the product.

August 21, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute trash

After having paid, it took forever to get the product. Advertising on Facebook made it seem as if it was made in the USA, but in reality, IT’S MADE IN CHINA. This raises significant concerns. There’s also a lot more junk ingredients in the product than originally claimed. This is going straight into the trash, where it belongs. All a waste of time and money.

August 21, 2025
Unprompted review
Rated 1 out of 5 stars

I can't review the product because I…

I can't review the product because I never received it. Shady-looking tracking info said it was delivered, but it was not. They said they sent it a second time, but I never received it. Ordered mid-June. Still no product mid-August. Who knows how many people were scammed for $30.00. Don't order this product.

June 14, 2025
Unprompted review
Rated 1 out of 5 stars

Marroomi tallow face cream July 28

Prefer tallow face cream July 28, 2025. Under the impression this is a company in the USA. Not!! Finally, they tell me it comes from “Asia”. Won’t refund my money either. Can’t track with the tracking numbers they give. Probably because it’s on a boat in the ocean. Told them I wouldn’t use it, because it’s not from USA. Also, they tell me email is suspicious, but you only find that out once you’ve order. Please help put them out of business. I’m going to a local farmer to get some….

****Found this regarding tracking with this company
"Build Loyalty with Proactive Tracking
Branding order tracking page
Returns & Exchanges
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Once orders are fulfilled, 17TRACK Order Tracker starts automatically and keeps customers informed with real-time shipping updates, reducing WISMO tickets. Create a branded, multilingual tracking page with full customization to enhance your brand. Boost sales with smart product recommendations. Simplify returns to retain revenue, reduce costs, and hide Chinese origin details in one click. Reduce chargebacks and speed up fund release with PayPal Push. Need help? Our team is available 24/7.

Branded tracking page featuring EDD to track orders directly on your site.
Automate returns to retain revenue, and enjoy 24/7 support.
Real-time email updates reduce WISMO and boost trust.
Hide Chinese origin details for dropshipping.
Track last-mile delivery and sync shipping info to PayPal."
Can't believe this.

July 27, 2025
Unprompted review
Rated 1 out of 5 stars

Kiss your money goodbye

Scam. Ordered Beef Tallow from them over 6 weeks ago, still nothing. Then they send me a marketing email from team@marroomi dot com but if you try to reply you get an "address not found" so you can even contact them.

And they list their corporate address as 5531 Garrett Ave, North Charleston, SC 29406 but it a house in the middle of a neighborhood and all the potential owners or renters associated with it are all elderly folks.

Scamalamadingdong!

July 14, 2025
Unprompted review
Rated 1 out of 5 stars

Does not even deserve the one star I had to give to leave a review

Does not even deserve one star. So many things were wrong with my purchase. I ought the BOGO free and they said I only purchased one. It came from China when they make it appear USA. The spelling on the container was wrong. It was not a balm but a lotion, with many more ingredients then were supposed to be in it. When I asked for s return with full refund, they finally offered 50%. (This was prior to my opening it and finding it was not a balm.) I still have not received the refund or heard back from them. Total scam. I’ll try posting this on the website, but believe they will not leave it, based on all the positive reviews. Very disappointed. I try hard to do my due diligence before purchasing, but got one over on me.

August 15, 2025
Unprompted review
Rated 1 out of 5 stars

I cannot believe Facebook does not…

I cannot believe Facebook does not regulate the fraud on their site. There is a video of a guy stating that this product from Marromi is a balm with only 4 ingredients. He also states it is made in the USA and no chemicals. I bought it and it was a watery moist like lotion with chemicals and mineral oils. It was not the product in the advertisement . When I saw another ad come up again on my Facebook I made a comment that it was a scam and explained why, and they removed it immediately. I will never buy on facebook again. Lesson learned. I can’t remember the exact date I bought it but was several months back.

May 12, 2025
Unprompted review
Rated 1 out of 5 stars

Another scam company/website

Another scam company/website. I received the face cream but it was scented because they 'ran out of the unscented' one. I am allergic to scents so took a picture of the unopened package and requested instructions on how to receive a refund. I received platitudes and then they finally ghosted me. I've learned my lesson now. Don't waste your time or money on Marroomi.

July 11, 2025
Unprompted review
Rated 1 out of 5 stars

I would give it zero stars if I could

I would give it zero stars if I could. I never actually received the product. I contacted him four or five times and they kept telling me that it was delivered. All they could provide me was a piece of tracking information that said it was delivered, unfortunately the information they showed me said it was delivered to a city that I don't even live in. It was never delivered to my home much less to the city that I actually live in. They apparently don't care or are too stupid to understand it. This is a complete and utter scam!

Stay far far away from this company.

July 16, 2025
Unprompted review

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