Marston Events Reviews 

146
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, professional, and friendly demeanor, often highlighting their helpfulness and ability to make the experience enjoyable and stress-free. Many people appreciate the personalized attention and care, noting how staff members went above and beyond to accommodate requests and ensure satisfaction. The service provided is frequently described as fantastic and professional, with consumers commending the efficiency and quality of the photography sessions. However, some people mentioned having a disappointing experience, citing issues with the overall service and suggesting that the company might take on too many events.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the genuine commitment to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The staff(Sue and Margaret) were quite welcoming and prepared the gowns well.

Rated 5 out of 5 stars

Clare Colbran, Customer Care Personnel Lead was EXCEPTIONAL, patient and professional in dealing with my issue. The level of customer support was outstanding and I was kept in the loop every step of... See more

Company replied

Rated 5 out of 5 stars

Honestly the best for photography. We’ve had Dee a couple of times now for my graduation and now for my sister’s graduation and we’ve always left assured our photos would come out perfect. Dee was ver... See more

Company replied

Rated 5 out of 5 stars

Becky at Marston Events graduation & gown hire team is absolutely fantastic! She helped place my graduation order swiftly & efficiently by resolving the technical issue at hand. Excellent customer s... See more

Company replied


Company details

Written by the company

Marston Events is a graduation events company providing photography, gowning and ticketing Services.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

146 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(146)

34 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend Josh

Josh took our graduation photos and was absolutely amazing. He was so kind, understanding, and accommodating, and genuinely went out of his way to help. He made the whole experience feel relaxed and enjoyable. Highly recommend!

December 16, 2025
Unprompted review
Rated 4 out of 5 stars

Excellent Customer Service

We purchased a graduation gown rental and a photo package. The graduation gown was fine, but the graduation photos were a disappointment when we received them. The photos were washed out and the colours were dull. We complained to customer service and received excellent after sales service. The photos were re-edited to enhance the colours, and were then re-printed. Overall, it was not great to receive poor photos in the first place, but we were impressed that the issue was resolved in the end in an amicable and efficient manner. The customer service staff were always friendly and helpful.

December 4, 2025
Unprompted review
Rated 2 out of 5 stars

Graduation photography experience

Booked for a university graduation. Pictures are nicely taken and photographer was friendly. It is difficult to see which ones to pick as the previews you receive are so so small and the the "frames" you get are useless cheap pieces of paper that can damage the photos when you try to slide them in. Do not use them! I wouldn't use this service again or recommend to anyone graduating.

May 16, 2025
Unprompted review
Rated 1 out of 5 stars

Photos sent were not of me!!!!!

Unfortunately this company was used by my college for my graduation. I had booked photographs to be taken. Received an email to tell me that my photographs were ready to view. What a shock I got! The photographs were not of me. I emailed to complain. I’ve had no response. I can’t rewind time and redo the graduation ceremony.

November 11, 2025
Unprompted review
Rated 4 out of 5 stars

Solid!

Gowning and photo service went well despite the huge rush on the day, and delivery came without a problem. It did take quite a while to dispatch however.

July 23, 2025
Unprompted review
Rated 2 out of 5 stars

Poor service

On the day organised and photographer really nice but website pre event clumsy and user experience poor.
Then wait weeks for the images the super surly staff quote the terms and conditions very poor customer experience.
Clearly take on too many events and service is bad
Can’t comment on the photos as still waiting ,

September 4, 2025
Unprompted review
Rated 1 out of 5 stars

Lazy customer service, horrible experience

I was charged extra customs because of the missing statement of origins of the goods on your side! UK->EU shipment. Under the EU-UK Trade and Cooperation agreement, the goods wouldn’t have been a subject of customs duty, but due to your laziness/incompetence no origin statement was added in the shipment!!! I demand refund of the unnecessary custom duties I had to pay.

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely experience

I had a lovely experience with this company doing my graduation photos. They were quick and efficient. Neal took my photos he was welcoming and gave great guidance for my photos. They came out amazing and he made me feel great.

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

Ian Pedlow was amazing

Ian Pedlow was amazing! The attention to detail and fitting my big family in, all with a smile on his face and a lovely attitude. 10/10 service!

July 16, 2025
Unprompted review

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