Marthalondon Reviews 

The product was the wrong size and of poor quality. I shirt that simply bore no resemblance to the images. 100% polyester and felt unpleasant. I have not attempted to return it as it is essentially what it was billed as. But not nice. Do not buy this.

I would give this so called London company no stars if I could. They make out they are London based, maybe so, but the clothing you get is cheap Chinese tat, they don't respond to emails received, customer service me a*** Although they make it out on the website ' no hassle returns 100%' what a load of bs.. do not purchase from, waste off money & time..

Wished I had read Trustpilot before ordering a half price shirt from their website. The shirt sent was rubbish with a button missing and bore no relationship to that ordered either in quality or colour. They declined my request for a refund as it was a sale item! Was encouraged to receive a notification of inspection from NWB before I approached them. Do not under any circumstances use this company.

Please please 🙏 do not order from this company because it is a complete con.
You do not receive anything like what you ordered. Trying to get a refund is impossible and you have to return the shoddy rubbish to china at your own expense. This company should be closed down and the owners locked up because they are nothing but criminals. After three months of trying to get a refund I finally gave up which is not like me .
Please take heed and do not waste your money because I don’t know anybody that hasn’t been conned.

Chinese company. Poor quality . Ordered large men's trousers would not fit a 12 year old boy. Poor quality. Requested a refund and no response. No paperwork sent with order to return. Poor company do not touch.

Sadly disappointed with the clogs. They came from China and I believe they could have been got from Shien or Temu for a lot less. Very infuriating and the quality is very poor, leather so thin, soles cheap plastic. Never use this site. I should have read the reviews first. Lesson learnt. Can't emphasize how disappointing.

Shocking
Do not deal with them
No returns
Clothes poor and huge sizes

I ordered and paid for a coat that was advertised, but i did not recieve the coat ordered.
The coat i recieved bared no resemblance to what i had ordered and the company will only offer me a 20% discount on a new purchase

DO NOT BUY!!!! Ordered and received a poor quality product with a broken zip. 5 days, emails, Instagram messages and no response to my email. I highly doubt I’ll get a refund!!!

Do not use this company...totally abysmal products, returns process and redress. Worst I've ever been unfortunate to deal with...ought to be blacklisted immediately. DO NOT USE, unless you want to get scammed!

The dress i ordered was nothing like shown it was poor quality and awful when itried to get refund they refused saying it was a promotional offer which it wasnt i would advice anyone thinking of using these you should read the appalling reviews which im sorry to say i didnt

Utterly appalling products - shoddy material which was not as depicted. This company should not be trading. No refund as they claim bought on a promotion - this is a good excuse as they will make out all purchases are on a promotion so never have to make a refund.
Don’t touch the company with a barge pole.

I had the same experience as all the other reviewers even though I had set out consumer laws to them. Fortunately I had paid by credit card so was able to use the "cashback" scheme which means that your credit card company can take the money back out of their account after you have told them the goods are available for collection from you and after a period of 16 days to give them the opportunity to do so. Marthalondon refused refunds throughout and they can dispute the cashback if they think they have good reason but in my case they paid up straight away without further argument. i would suggest that everyone else does the same. They won't last much longer if everyone gets their money back.

The picture of the dress online did not match what I received. The material so thin you can see through it. The tummy cover is non existent. There are no darts on the dress. It is shapeless. The only accurate thing was the colour. No labels, so no washing info or description of material. It's like something I made at school when I was learning, at 11 years old.

I got conned by this company. Its a scam .a year ago ..can't believe they are still doing it 2026.

I am being to recognise these scam company's by what I see on the websites and the wording please look at the wording if it state a uk address but better still ask your bank to flag you when you use a site outside of your normal purchases ,also sites that the banks have flagged up to them . My bank has saved me a large amount of stress free shopping ,santander for me is a very good bank geared towards the middle and lower income to protect your money and your health.

SCAMMER ALERT!!!! When I read other reviews im thinking at least the other reviewers recieved their orders after constantly emailing the company them telling me to get intouch with the shipping agent (only then I realised it's a Chinese company) I've had no order they state delivery had occurred to where I don't know so I have no shoddy goods as other reviews have stated i'm still trying to get my money refunded as no order received this has been going on for 3 months DO NOT ORDER FROM THESE PEOPLE!!!!!

Clothes received were totally unsuitable. I was told that because they were bought as part of a promotion that returns and refunds not given. This is totally against consumer rights, this company should be investigated by Trading Standards. DO NOT BUY ANYTHING FROM THEM!

Dress arrived late, rubbish material, dreadfully made, nothing like the pic
They don't accept returns, do not use this company, should be banned from advertising

I ordered Lise/Orthopaedic Loafers, they looked so good on their site. When they arrived they were nothing like shown, cheap & nasty, size was wrong too. I emailed the company (Martha London) and asked for a refund
They said they don,t give refunds on promotional goods,but that wasn’t made clear, they offered me as a good will gesture 50% voucher to use with them. There has been so many people caught out this way., I don’t know how they are allowed to get away with it. This is such a bad company , I will never use them again AVOID THEM LIKE THE PLAGUE.
Elaine.