Martins Group Reviews 

Amazing service. 100% recommend

10/10
Would buy a car again

Brilliant customer service

My new car was delivered to my home today, completing a transaction started about a week ago. I am delighted with the car, which rather exceeded expectations. The service from Martins throughout was professional and courteous. I was particularly impressed with the attention given by Andy, who ended up as the delivery driver. I would not hesitate to recommend him at Martins to any would-be purchaser.

Disappointing Experience with Diagnosis and Repairs

I took my Nissan to this company for diagnosis and repair because I wanted to identify and resolve the issues with the car. Before taking the vehicle in, I had already reviewed the available videos, photographs and information relating to the problems.

Unfortunately, after their diagnosis, I was advised that the oxygen sensors needed replacing. I proceeded with the repair and paid the additional cost, expecting the problem to be resolved. However, after the work was completed, there was no noticeable improvement in the car's condition, and the original issues remained.

When I raised my concerns, the explanation I received was that they had cleared the fault codes from the car's computer. Unfortunately, this did not resolve the problems I had brought the vehicle in to address, and I was left with additional expenses without a satisfactory result.

This was a very disappointing experience. I am sharing my personal experience so that others can take it into consideration when choosing a garage for vehicle diagnosis and repairs .
I visited your Nissan department at the Martins Winchester branch in Winnall for the diagnosis and repair of my Nissan Qashqai.

Unfortunately, despite raising my concerns and going through several stages of complaints with your internal department, I have not received a satisfactory resolution. I feel that the company has shown very little commitment or responsibility towards me as a customer.

I visited your Nissan department at the Martins Winchester branch in Winnall for the diagnosis and repair of my Nissan Qashqai.

Unfortunately, despite raising my concerns and going through several stages of complaints with your internal department, I have not received a satisfactory resolution. I feel that the company has shown very little commitment or responsibility towards me as a customer.

I have had 2 recent experiences with martins, once with the service department and once with the bodyshop - both experiences have been fantastic, every person i interacted with was polite and couldnt do enough for me, thank you!

I’m now on my third car from Martins Group and continue to use them for all my servicing and repairs. I’ve always had a great experience with them and wouldn’t hesitate to recommend them!

5 star service from both sales and service, they have always looked after me and my cars. Will never go anywhere else.

Great service, never had a problem here. Always helpful staff and nothings ever a problem. Would highly recommend Martin's

Have used martins group for many years , always good communication , we have two cars from this group and have always received great customer service.

We bought a new car earlier in the year and the customer service from the staff we received was amazing.
Just as important was the after care service which we cannot fault.
I would highly recommend

I have been a long term customer of Martins Basingstoke for many years and have always received exceptional service from both the sales and aftersales team! Everyone I have dealt with has always been friendly, professional and committed to delivering excellent customer service! Would highly recommend!

PX 2 cars through Martins Winchester. Well looked after by sales team and very happy with purchase and recent after sales service. Will use again for next motor :o)

Perched of my new Omoda 9.
Martins of Winchester exceeded my expectations with fast friendly and attentive service, delivery was also quicker than estimated. Once home and getting to know the vehicle I had a few questions I needed to run through, I found the staff to be very knowledgeable and nothing was too much trouble.
I have also recommended Martin's to one of my family members due to my experience.

I recently had my Golf GTI Clubsport in the garage for a warranty issue. As usual it was a very good experience. I find the technicians in the workshop are very knowledgable & the staff as a whole are very attentive. I have been using Martins VW for years and would not hesitate to recommend them.

As always great service and we feel very satisfied and assured that we’ve been dealt as you’d expect from a main VW dealer

Martin's are my go to for any car work, be it servicing, MOT or buying new, and have been for years.

Service is always great and the staff polite and helpful. Highly recommend.

Booked my car in for a service and really pleased with timing and value for money. Good communication and staff explanation- definitely look to for future use.

Indifferent customer service at Dacia, Martins Group, Basingstoke.

Whilst polite, the young lady we dealt with for a Bigster test drive, was neither knowledgeable or willing to help us.

She contrived to lock herself out of her computer when we stated they we wanted to pay cash and trade in our current vehicle.

It’s clear that they sell budget cars and only give budget service in return.

Friday afternoons might be dull at Martins Basingstoke and the service certainly reflected it

Avoid

Why is it so difficult to book a service at Martins Renault, Winchester? Called them on 6th October to make a booking. Told, sorry, our system is down, I’ll call you back later today. No call back. Filled out their online booking form, requested a call back, confirmation received they would call me back on 7th, no call back. During a recent Renault recall for a vehicle software update, it was also a bit of a shambles, again, apparently they experienced a system glitch.