Martyn Gerrard Estate Agents Reviews 2,455

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 434 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff for their professionalism, helpfulness, and proactive approach in managing various property-related issues. Many people praise the excellent service, noting the efficiency, clear communication, and smooth handling of processes from start to finish. Reviewers often commend the customer service for being responsive, understanding, and dedicated, with agents going above and beyond to ensure positive outcomes. The prompt response times are consistently appreciated, making complex situations feel manageable and stress-free for consumers. However, some customers also noted dissatisfaction with certain agents, describing them as nonchalant, rude, or unhelpful during property viewings. A few other people also felt that communication was slow and dismissive, leading to frustrating and disorganized experiences.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness,... See more

Customer service

Users describe positive interactions with customer service, highlighting agents who are helpful, responsive,... See more

Response time

Customers had positive experiences with response time, frequently praising the professionalism and... See more

Location

Consumers find location to be ambiguous, with some reviewers having positive experiences finding properties... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wai Lee, Property Manager has looked after our block for the last 5 years. Wai has been diligent, proactive, professional in his dealings with the block's Directors and, his management of the various... See more

Company replied

Rated 5 out of 5 stars

Martyn Gerrard has been great with our recent house move. We worked with Shuhan throughout and he was the best - always contactable, accommodating to our viewing requests, keeping us updated with the... See more

Company replied

Rated 5 out of 5 stars

We bought a property for which Martyn Gerrard East Finchley was the estate agent. It was a complicated property transaction due to a chain. The staff, in particular Andreas Papazacharia, were helpful,... See more

Company replied

Rated 5 out of 5 stars

Our main agent, Jaysuri Roach, who not only sold our current home but was also the agent for the flat I'd been coveting since September, is a gem. A sense of humour, prompt, encouraging when my spirit... See more

Company replied


Company details

  1. Real Estate Agents
  2. Commercial Real Estate Agency
  3. Property Management Company
  4. Real Estate Agency
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

Established in 1964, Martyn Gerrard Estate Agents, is a family run business and is one of North and North West London’s leading independent estate agents. We aim to keep the process of selling or purchasing property for sale or letting as simple as possible.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I had an excellent experience working…

I had an excellent experience working with Mittio. He was professional, knowledgeable, and extremely helpful throughout the entire process. Communication was always clear and prompt, and he went above and beyond to ensure everything ran smoothly.

His dedication, attention to detail, and commitment to providing outstanding service made the whole experience stress-free and enjoyable. I truly appreciate all of his hard work and support.

I would highly recommend him to anyone looking for a reliable and professional agent. Thank you for your exceptional service!

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Neah was supportive through out the…

Neah was supportive through out the process. She became aware of our needs and worked with that in mind. She was very courteous and available throughout the process making it relatively seamless. I am pleased with her services!

June 18, 2026
Unprompted review
Rated 1 out of 5 stars

Martyn Gerard handled the selling of…

Martyn Gerard handled the selling of property 19 The Glade in Winhcmore hill , which was marketed as 3 bedroom property. We made our offer and agreed on the price , after agreement we made a survey which we paid £895 just to find out property is 2 bedroom and loft extension is not in the lease/deed. Few times we have been told owner will add it to the deed and we have lost 5 months dealing with the property and losing money. While we were negotiating , we saw property was put back on the market as 2 bedroom with a lower price , which is now reduced even more.
I was very disappointment with martyngerard winchmore hill , which i expect to be profiessionals .
It was a total disaster the way they handled the process , amatuers i will say.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

A very good experience

A very good experience from start to end of my sale. Afina was considered and reassuring in her judgement of potential buyers and their offers, always thinking ahead and managing my expectations. She was diligent in actively communicating with all parties to progress and conclude the transaction, with good responsiveness, attention to detail and transparency throughout.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Harrison - Above and beyond

I want to say a personal thank you to Harrison. Whilst he called hoping to talk about a letting, when I advised him that our property was not up for a letting and being concerned about where this information was listed, Harrison went above and beyond by not just being understanding but following up with the link to the property and going through step by step how I could resolve the situation.
Following the call, I was able to talk with the relevant letting agent and have this information removed.
Whilst I can’t help with a letting, anyone that does go with Martyn Gerrard should know they will be in good hands with Harrison. Thank you again.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Property Valuation

I recently had the pleasure of dealing with Craig to obtain a valuation on my property. From the outset, it was clear that I was dealing with somebody who possesses an outstanding level of knowledge and experience within the property sector.
Craig's assessment was thorough, well-reasoned and entirely grounded in the current market. Rather than offering inflated figures, he provided a realistic and considered valuation, supported by clear and credible reasoning. This kind of honesty and transparency is, frankly, rare and greatly appreciated.
Beyond the valuation itself, Craig demonstrated a breadth of market knowledge that was genuinely impressive. He was able to answer every question with confidence and clarity, offering an informed perspective on local conditions and wider market trends.
His manner throughout was professional, courteous and straightforward. It is evident that Craig takes his role seriously and is committed to providing a genuinely helpful service.
I would have absolutely no hesitation in recommending Craig to anyone seeking expert property advice when looking to buy or sell a property.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience with Claudia

We had a great experience working with Claudia while purchasing our flat and are now nearly at the finish line. She was always helpful, responsive, and professional throughout the process.
She efficiently arranged all of our property visits and coordinated with surveyors, while keeping us informed every step of the way. Nothing was ever too much trouble, and she was always happy to answer our questions.
We really appreciate all of her support and would highly recommend her.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

A huge thank you to Bruvis and Kardine…

A huge thank you to Bruvis and Kardine at Martyn Gerrard for helping us sell our flat. Their communication, professionalism, and dedication throughout the process were outstanding. They kept us informed every step of the way and worked tirelessly to ensure the sale went through smoothly. We really appreciated their proactive approach and support from start to finish. Highly recommended!

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Zoe was helpful throughout our whole process!

Zoe was helpful throughout our whole process. As this was a new process due to recent changes in the rental laws, she made everything as smooth and straightforward as possible.

Her communication was great - even when there wasn't yet an update, she would still call and keep us informed, which we really appreciated. We're grateful for Zoe's help, responsiveness, and professionalism. Thank you!

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Million Thanks!

My family and I just moved into our new home thanks to MG. Matthew, Sheriaz and Amelia made the process very simple and easy for us from start to finish. They coordinated everything so well and were professional throughout. Couldn’t have asked for better service.

June 5, 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

Thank you for your review!

Rated 5 out of 5 stars

Excellent estate agents

We used Martyn Gerard to help us find a rental property in North London and they were great to work alongside. Alexia and Muhammad in the Crouch End office were a pleasure to work with. Strongly recommend!

June 5, 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

Thank you! Your review means alot.

Rated 5 out of 5 stars

Rental amount negotiations

Worked with Jessica on negotiating a new rental amount with my tenants. Jessica was professional and knowledgeable and an updated amount was agreed swiftly with the tenants.

June 4, 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

That is great news, we love Jessica, thank you for your review.

Rated 5 out of 5 stars

Matthew and Sheriaz were a dream to…

Matthew and Sheriaz were a dream to work with in renting my house . Efficient courteous and human! So refreshing to have this approach to a business . They both helped resolve issues way beyond their brief and that is what makes the stand out service . A 10 year relationship with MG that keeps on going . Well done guys and well done MG . And a big big thank you.

June 4, 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

Thank you for your review Martha, we are so glad to have been working with you for the last 10 years, here is to another 10!

Rated 5 out of 5 stars

Great communication and service

I bought my Dartmouth Park flat through MG 20 years ago, then later rented it out through them. More recently they handles a successful sale. Great service throughout - thank you Maria!

May 28, 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

Thank you for your amazing review, Brian! Full circle moment!

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Mittio during my letting process. He was professional, approachable, and genuinely understanding of my current financial situation. Rather than simply dismissing my circumstances, he took the time to listen and worked with me to find a suitable solution.
Communication was clear throughout, and he made a stressful process feel much more manageable. I really appreciated his patience, flexibility, and willingness to help.
I would definitely recommend him to anyone looking for a letting agent that is both professional and understanding.

May 30, 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

Thank you for your great review!

Rated 5 out of 5 stars

Dream home

Yasmin and Zlat were great at securing the property we wanted. Team has always been very friendly and helpful.

May 19, 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

We are glad you had a positive experience with Yasmin and Zlat! Thank you for the positive review.

Rated 5 out of 5 stars

Gabriela Makes Property Management Stress-Free

Gabriela is clear, organised and charming to deal with. Kind, courteous and professional she makes property management look effortless (it isn't!). She leads her team really well and we are grateful.

May 29, 2026
Unprompted review
Martyn Gerrard Estate Agents logo

Reply from Martyn Gerrard Estate Agents

Thank you for your glowing review!

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