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MassPay Reviews 

1,325
•
TrustScore 4 out of 5

4.2

Payment Service
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Review summary

Created with AI, based on recent reviews

Evaluating 419 reviews, reviewers had a great experience with this company, often sharing how genuinely pleased they are with the overall offering. Customers frequently praise the incredibly fast payment transfers and mention that the platform is exceptionally user-friendly and simple to navigate daily. Consumers really enjoy the efficient service and appreciate the quick, helpful support provided by staff when managing their digital accounts. Some reviewers were not happy with the slow response times, communication gaps, and frustrating delays experienced regarding their payment withdrawals. A few users also noted technical difficulties with the initial account setup, unexpected errors, and unclear transfer processing times overall.

What people talk about most

Payment

Clients share ambiguous opinions on payment, with many reviewers praising the fast, smooth, and instant bank... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that registration is fast... See more

Service

People report positive experiences with service, frequently highlighting fast payments, smooth bank... See more

Customer service

Consumers experience polarized satisfaction with the customer service team, as many reviewers highlight fast,... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers praising the incredibly fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very trustworthy. But if your money has any problems transferring, Contacting support is such a huge hassle. They barely respond back, It gets so annoying.

Company replied

Rated 5 out of 5 stars

They are a fast payment service with no additional fees and gave me help along the way by sending emailing links to the information I needed to make a successful transfer. And they fully understood my... See more

Company replied

Rated 5 out of 5 stars

First time using it. Payment was issued on Friday (sept 11) MassPay communicated that the same day and today is Saturday (Sept 12) and the money is in my account. Also like to mention their customer s... See more

Company replied

Company details

  1. Payment Service

Written by the company

MassPay ensures our customers' payment operations are as global as their vision. We deliver our customers a worldwide payout and payment presence that meets ever-changing local ecommerce and payee preferences. One KYB, one API and our intelligent payment orchestration platform connects you to the world like never before.

Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(1,325)

441 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Locked out for over a year

None of the customer care service agents or the technical support staff could help me with being locked out of my account for over a year after multiple attempts of me reaching out for help and send nonstop proof and screenshots of me being locked out.
If the site had a different payment method I would definitely switch without hesitation until proven otherwise going forward

July 2, 2026
Unprompted review
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Reply from MassPay

I apologize for your recent experience, this is not the MassPay standard.

Could you please share with me the details of your account and transfer so I can assist you?
Please use the below form -

https://cs.masspay.io/member-support

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Rated 1 out of 5 stars

My account has been flagged inactive…

My account has been flagged inactive because I haven't used it in a year. Customer support first said I was lying, that everything is fine. Then they said I was the problem and I needed to use a different browser. When none of that worked they just ignored me and my email replies to them go straight to Spam. It's incredibly frustrating

July 2, 2026
Unprompted review
MassPay logo

Reply from MassPay

I apologize for your recent experience, this is not the MassPay standard.

Could you please share with me the details of your account and transfer so I can assist you?
Please use the below form -

https://cs.masspay.io/member-support

Rated 5 out of 5 stars

Excellent

Excellent!

Great fast service. Always satisfied.

July 2, 2026
Unprompted review
MassPay logo

Reply from MassPay

Thank you for your review, we appreciate the positive feedback.

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Rated 5 out of 5 stars

Fast and easy

When I receive money, mass pay lets me know at once through email and SMS. Cashing it out to my overseas bank account is not only easy but very, very quick.

June 27, 2026
Unprompted review
MassPay logo

Reply from MassPay

Thank you for your review, we appreciate the positive feedback.

Rated 5 out of 5 stars

Does exactly what's needed

Account setup is quick and easy, payments are basically instant and the process is simple to understand and use. Highly recommended

June 19, 2026
Unprompted review
MassPay logo

Reply from MassPay

Thank you for your review, we appreciate the positive feedback.

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Rated 1 out of 5 stars

Most support staff are unhelpful

Most support staff are unhelpful. I had an account open for years, in good standing, that was suddenly unable to login. Over a full week support did not try to fix the issue and gave me the runaround.

Good when it works, awful support when it doesn't.

June 20, 2026
Unprompted review
Rated 3 out of 5 stars

Deposit option

I wish it could just be set up as a direct deposit to my account. Without having to perform transfers and either wait for deposit to move for free or endure losing $ to get immediately. When we are struggling to make ends meet every penny matters

June 16, 2026
Unprompted review
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Rated 1 out of 5 stars

Stupid ass service

Stupid ass service, I withdraw money to it so it also created me account, I was requesting withdraw to my bank account some stupid confirmation was needed, i got logged out of my account and after trying to login again my account was not there :)

June 14, 2026
Unprompted review

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