MassPay Reviews 

1,325
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 419 reviews, reviewers had a great experience with this company, often sharing how genuinely pleased they are with the overall offering. Customers frequently praise the incredibly fast payment transfers and mention that the platform is exceptionally user-friendly and simple to navigate daily. Consumers really enjoy the efficient service and appreciate the quick, helpful support provided by staff when managing their digital accounts. Some reviewers were not happy with the slow response times, communication gaps, and frustrating delays experienced regarding their payment withdrawals. A few users also noted technical difficulties with the initial account setup, unexpected errors, and unclear transfer processing times overall.

What people talk about most

Payment

Clients share ambiguous opinions on payment, with many reviewers praising the fast, smooth, and instant bank... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that registration is fast... See more

Service

People report positive experiences with service, frequently highlighting fast payments, smooth bank... See more

Customer service

Consumers experience polarized satisfaction with the customer service team, as many reviewers highlight fast,... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers praising the incredibly fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very trustworthy. But if your money has any problems transferring, Contacting support is such a huge hassle. They barely respond back, It gets so annoying.

Company replied

Rated 5 out of 5 stars

They are a fast payment service with no additional fees and gave me help along the way by sending emailing links to the information I needed to make a successful transfer. And they fully understood my... See more

Company replied

Rated 5 out of 5 stars

First time using it. Payment was issued on Friday (sept 11) MassPay communicated that the same day and today is Saturday (Sept 12) and the money is in my account. Also like to mention their customer s... See more

Company replied


Company details

  1. Payment Service

Written by the company

MassPay ensures our customers' payment operations are as global as their vision. We deliver our customers a worldwide payout and payment presence that meets ever-changing local ecommerce and payee preferences. One KYB, one API and our intelligent payment orchestration platform connects you to the world like never before.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(1,325)

441 reviews in the last 12 months

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Rated 2 out of 5 stars

The only good thing about this company…

The only good thing about this company is low fees .
My experience was very bad . After 2 weeks of some issue with my account verification I was hacked and lost 530$ and they will not investigate it or give you a refund .

May 8, 2026
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Rated 1 out of 5 stars

I tried to withdraw money it showed me…

I tried to withdraw money it showed me that money was sent successfully I see my wallet is empty again I tried and again 3 times I had full all this info on account. They send me alert that it’s not me and on the date and time area they wrote 1970 year 00:00 time I didn’t get this alert… I just used my other phone not more.. it takes too much time

June 8, 2026
Unprompted review
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Rated 5 out of 5 stars

This is my very first time receiving…

This is my very first time receiving money with MassPay and I was amazed by the quick process of creating my account and getting verified and receiving my funds by interact e-transfer to my Canadian bank account within minutes. I’m very happy this Service exists and I will continue using it for my international business income.

June 2, 2026
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Rated 3 out of 5 stars

It was easy

It was easy, fast and it offers a lot of options but it takes too much money as “fee”.

June 1, 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience with…

Very disappointing experience with MassPay. My account was blocked without a clear explanation, and I received conflicting information from different representatives about whether it would be reopened. The lack of transparency and coordination between departments left me unable to access my earnings for an extended period of time. I would not recommend this service based on my experienc

May 31, 2026
Unprompted review
Rated 4 out of 5 stars

Overall, I'm pleased

I requested a payment via PayPal on May 29, and everything went great. I gave only 4 stars because they charge $10 for every month I don't request a payment. Maybe that's how they operate, and I didn't know this.

May 29, 2026
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Rated 5 out of 5 stars

Good Experience: Fast and Trustworthy

The payments have always arrived super fast as well as the transfers. Nothing to complain about! Clear platform, works well and feels safe to work with. I also personally like how it notifies me about the payments received -the minute they arrive- through sms and email, as well as the transfers being sent. Its a serious company, from my perspective of amateur freelancer.

May 27, 2026
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Rated 1 out of 5 stars

Mislead and taken advantage of

If the app gives you options to pay a fee so that you may choose the option for instant pay… then it should instantly pay you to the method you input. Furthermore, I paid a fee for instant pay yet it did not show up in my checking account instantly which is the option I chose and paid for. Very disappointing that the options are misleading and also taking a fee for the instant payment without receiving the payment. I would call that theft of services by taking one’s money for a fee on the option of instant pay but not receiving the payment instantly. Also, I received a text stating the payment would be received within 48 hrs. Thats not instant pay… fix this problem please for that is very wrong to mislead someone that trusts in the website.

May 21, 2026
Unprompted review

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