I wish I had read the reviews before buying! The padlock seems solid enough but there the upsides end!. The "information" printed on the packaging is tiny. Completely unreadable with the naked e... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I've owned one of their Street Cuff bike locks for about 20 years and a few years ago it stopped working. As I know their locks are supposed to have a lifetime warranty I thought no problem. I went in... See more
Bought extra large external keysafe about one year ago for our community building. Like all other reviewers, the lock just stopped working. We put the right code in, turned it and nothing happened. Lo... See more
Master Lock advertise a hasp key lock box with push button entry. Pictures show it containing a key fob. Two problems. 1/ The actual depth of the box after the door is closed is 4/10ths of an inch.... See more
Company details
Information provided by various external sources
Master Lock is an American company that develops padlocks, combination locks, safes and related security products.
Contact info
West Forest Hill Avenue 137, 53154, Oak Creek, United States
- masterlock.com
They just cut the chain in less than 10…
They just cut the chain in less than 10 minutes and my bike was gone.
September 15, 2020
Unprompted review
Advertisement
Keybox broken after a few months
Keybox broken after a few months. They mention that it is guaranteed for life, but when I contacted their after-sale support they never replied.
July 29, 2020
Unprompted review
“Limited lifetime warranty”?? Actually, no.
“Limited lifetime warranty”??? Not for me. I was told that the product is now no longer supported so am left with a holding bracket now obsoleted because of a small, broken plastic clip. They wouldn’t even share the CAD with me so I could 3D print one myself.
“...peace of mind from a brand you can trust”??? I don’t think so. If this is the support I can expect for a cheap plastic clip, how much help would I get if my bike was stolen, as per the “Anti-theft guarantee” I wonder!?!
I’ll look elsewhere in future, thank you very much.
June 2, 2020
Unprompted review
This lock is absolutely useless
This lock is absolutely useless. It is very difficult to use. The combination lock doesn't work and I haven't even used it yet. What a waste of money. Its better to get a standard lock with key.
August 6, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.