Matcha & CO Reviews 

Ube had wrong weight on the tub and customer service got back to me quickly to state it had the right amount, I couldn't verify this and to resolve the issue, they issued me a gift card for the same amount. The ceremonial matcha is good quality.

I only tried this company as the website states a "money back guarantee" if you don't like it, that is misleading information as unfortunately I didn't like the matcha and when I emailed requesting my refund, I was told that food products are non refundable and I would only be getting a voucher. I won't be using said voucher as I'll be sticking with Reformed from now on as their matcha is far superior. Very disappointed, the marine collagen matcha is awful, it's weak in matcha taste but you can taste and smell the fishy marine collagen. I also had a "free gift" which was a code for a free thermal bottle however when I tried to use it the website said it was invalid.

I never received my package
I sent email and message to matcha and co and also to Seur .
No reply. I want my refund.

I’ve been waiting for my order for over a week now, and it is apparently stuck at customs as it is being shipped from abroad. The website doesn’t make it clear that orders are coming from overseas or provide any information about potential customs delays. Based on my experience, I wouldn’t recommend ordering if you expect your order to arrive quickly, as delivery can take a long time.

I am very disappointed with my experience with this company.

Almost three weeks after placing my order, the tracking information still showed only “label created” and there were no further updates. It is unclear whether the order was never actually handed over to the carrier or whether the parcel was lost during the shipping process.

I contacted customer support and was asked to wait until the end of the week. I did so, but I received no proper explanation or update. My emails were ignored, and I only received a response after trying to contact the company through other communication channels and social media.

Eventually, I received a refund, but the whole process was extremely frustrating. I was waiting for this order as a birthday gift, and the lack of communication made the experience even worse.

The shipping process and customer service were very disappointing. I expected much better communication and support from this company.

Descubrí Matcha&Co por casualidad y se ha convertido en un favorito. Me encanta.

One of my favorite matcha companies. I found this company at my favorite restaurant and, after seeing the packaging, I bought some for home use. Everyone who comes to visit us raves about it. I highly recommend it!

False advertising on site about quick shipping time - the site says it’s shipped within 3 days, but my order hadn’t been shipped until I messaged customer support 6 days after I placed the order. It’s now been 9 days and my order still hasn’t arrived. Wouldn’t recommend

I ordered from Matcha & Co about a month ago. I was initially nervous due to some of the reviews, but I’m pleased to say my experience has been positive overall.
My order was dispatched quickly and took around a week to arrive, which makes sense as they ship from Spain.
I’ve seen a number of reviews mentioning their returns policy, which I agree is questionable. I think this is something they should review, particularly in terms of legality, so I’ve dropped one star for this reason.
Onto the matcha itself. I do enjoy matcha and usually drink it with milk or as a latte, and I’m currently expanding the range of brands I’ve tried. I ordered their basic ceremonial matcha, not the premium powder.
The matcha is a good green colour and appears to be good quality. When made with milk it tastes very nice nothing strange or unpleasant and it whisked smoothly. I’ve been enjoying it a lot as a latte.
I did also try it neat with just water, prepared in a small espresso-style amount. I wouldn’t recommend drinking it this way as it can be a little bitter.
Overall, this is good matcha but better suited to lattes or drinking with milk. It’s not the highest-quality matcha available, but this matches the price point and product description well. For the price, I think it’s very good value and I’d recommend it to anyone trying matcha for the first time or who mainly drinks matcha lattes.
I’m looking forward to trying their premium matcha in the future

Shipping to Spain is always so fast, 24hours, and I couldn't find a matcha that I like better than this one!! love it

I’m really happy with my experience with Matcha & Co.
The quality of the matcha is amazing, you can tell it’s premium from the color, the texture and especially the taste.

I drink matcha daily and since I started using your products it has become one of my favorite self-care rituals. It gives me clean energy, helps me focus and honestly… I just love the whole experience of preparing it.

I also appreciate the packaging and the brand aesthetic, everything feels very mindful and well taken care of.

Thank you for creating products that make everyday routines feel special 💚

Very good value for money and great taste

I have been using some of their products and I am very happy and satisfied customer.

I have ordered a number of times from Matcha & Co. I love the taste of the matcha and the quality doesn’t decline once opened. Delivery can take abit of time but I just have to remember to order it before I run out.

I’ve always had good experiences with Matcha & Co. I usually order the Premium matcha, and most my matcha accessories from their website which are all great quality and great price!
Unfortunately they stopped delivering to Switzerland

The taste is very good. However, in my second order to the Netherlands, I have waited a really long time. After I opened a tracking request and contacted them via e-mail and whatsapp, they delivered it immediately. I dont understand why they did forget my order for weeks, but customer service responded quickly. I hope this delay will not happen again. Otherwise, I will search for another brand

Very good quality matcha, very tasty ( I am always getting the vanilla one ), no problem with the delivery or anything else. I am pretty happy about this brand and would recommend it!

Scammers!
To return physical items such as whisk or spoons, they refund as a voucher on their own website. Not quite sure what they don’t understand about the term refund and I’m quite sure it’s breaking some online shopping laws. Absolutely shocking company. Thoroughly disgusted.

IF THERE WAS A ZERO OPTION THEY WOULD HAVE THAT-DO NOT BUY
I thought I read good reviews, so sad to see they are all now negative.
THEY ARE BASICALLY A SCAM!
Will not accept returns, as they claim (food item) yet took 2 weeks to arrive!
DO NOT FULFIL ADVERT ON THE SITE REGARDING BEING DISSATISFIED-instead automatically apply a VOUCHER!!!!!

I now have to attempt a chargeback! Spent over £100 and will not buy another thing from them so what is the voucher worth?
DO NOT BUY FROM THEM

Awful customer service and misleading advertising

They say in their page that if you don’t like it they’ll proceed with a reimbursement. No small print at all (I’ve been looking for it conscientiously)
I tried one of the 3 bottles ordered and I didn’t like the taste, not as good and intense as they say, so I asked for a refound in less than 2h after receiving it

They told me that they would only offer me a voucher. To exchange for what? More of that matcha I didn’t like?

Not sense at al