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Matchbook Betting Exchange Reviews 2,229

•
TrustScore 4 out of 5

4.1

Betting Agency
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Review summary

Created with AI, based on recent reviews

Considering 255 reviews, reviewers had a great experience with this company. Customers frequently praise the customer service for being exceptional, with many highlighting the staff's helpfulness, friendly demeanor, and professionalism. People often mention that their issues are resolved quickly and efficiently, appreciating the prompt responses and clear communication from the support team. The website is also noted for being easy to navigate and well-designed. However, some people were dissatisfied with certain aspects, such as slow response times from customer service and issues with account verification taking too long. A few customers also mentioned problems with their accounts being closed without clear explanations, and some found the live chat unhelpful or glitchy.

What people talk about most

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the staff for being... See more

Response time

Clients share ambiguous opinions on response times. Many customers report prolonged processes, long waits for... See more

Service

Customers had ambiguous experiences with service. While some reviewers praised the service as helpful, quick,... See more

Website

Customers consistently note ambiguous experiences with the website. Many reviewers praise the site's ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Matchbook has everything these days. Liquidity(as good as any exchange) Enhanced Specials, fast withdrawals, good customer service and so on. Why MB is better than the other exchanges? You’re n... See more

Rated 5 out of 5 stars

Have been using Matchbook consistently since June 2024. Have remained profitable over the long haul. Had a brief issue with some account restrictions today, in which they wanted an honest and clear... See more

Rated 5 out of 5 stars

the best exchange with great customer service and prompt responses incase of any query. I had this guy David who helped me today resolve an issue which normally takes a lot of time but with his frie... See more

Rated 5 out of 5 stars

Nobody is perfect, mistakes happen. What matters is how the company responds to the issue. Tom handled my issue quickly and efficiently with a minimum of drama. There are many companies that could lea... See more

Company details

  1. Betting Agency

Information provided by various external sources

Please email feedback@matchbook.com if you feel that you are having issues that are not being given the attention they deserve. -------------------------------------------------------------------------------------------------------- Matchbook is a peer-to-peer betting exchange designed for smart bettors who want more value. Offering deep liquidity and low commissions, Matchbook returns maximum value to bettors. On Matchbook, bettors find better odds, a clean and easy-to-use betting interface, and helpful customer support.

Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Replied to 19% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Expired bet reenabled

I had a query about a “disappeared” free bet. Turn out the Ts&Cs said it would last 7 days which I didn’t realize. Jamie explained that and as I was a new Matchbook user credited it back for me

April 5, 2026
Unprompted review
Rated 1 out of 5 stars

Dead spins

£50 and nothing one of the worst casino sites I've played

March 24, 2026
Unprompted review
Matchbook Betting Exchange logo

Reply from Matchbook Betting Exchange

Hi Belinda,

Thank you for your feedback regarding your recent casino experience.

We understand it may be frustrating when customers don't have a winning session, and we encourage all our players to play within their limits.

Should you have any further feedback on your overall experience since registering, we would be happy to discuss it. You can contact us at feedback@matchbook.com

We look forward to hearing from you.

Rated 5 out of 5 stars

Highly recommended.

Highly recommended.

Good range of standard markets and offer various enhanced special markets for those daily offers that pop up across various bookies. Also very decent commission rate.

Customer service always very responsive and helpful too.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Picture helped

Picture helped. Sometimes your clouded by your own thought process. But seeing what somebody is telling you helps sooo much. Customer Service was great.

March 11, 2026
Unprompted review

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