Matching Couples Ltd Reviews 164

TrustScore 3.5 out of 5

3.5

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See what reviewers are saying

Rated 1 out of 5 stars

Received a creditcard charge from Matching Couples at 650-268-5339 for something we did not order. Tried the phone number and it's always busy. Don't understand how TrustPilot gives them such a posi... See more

Rated 1 out of 5 stars

When the shirts finally showed up, the sizes were backwards. I immediately contacted them and have had zero resolution. I’ve tried calling them, emailing them, filling out countless “contact us” forms... See more

Rated 5 out of 5 stars

I ordered a set of tee shirts for Christmas and decided to add an additional set using the discount. I misread the instructions and failed to provide proper sizes. I contacted Janette from support who... See more

Rated 5 out of 5 stars

I just ordered my shirts. I ordered the wrong color, emailed immediately to customer service the mistake I had made..hoping it could be corrected. Jeanette emailed me 5 minutes after I sent it and cor... See more

Company details

  1. T-Shirt Store
  2. Gift Shop

Written by the company

We sell premium quality matching couples shirts


Contact info

3.5

Average

TrustScore 3.5 out of 5

164 reviews

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Rated 4 out of 5 stars

My tank was to small

I contact the company because I ordered an xl in a women's tank and it was alot smaller than I expected. I was so worried I would not be able to get a bigger size in time for a concert but Janette was very quick to reply and got another one sent out! I'm thankful so much and I'm very excited to spread the word about this company!

June 2, 2024
Unprompted review
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Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! Janette was wonderful and extremely helpful. If I could I would buy her a drink, she definitely deserves it. Thank you Janette!

May 21, 2024
Unprompted review
Rated 5 out of 5 stars

One of the shirts came in an incorrect…

One of the shirts came in an incorrect size. It should've been 3X instead of small, BUT, I contacted customer service and they expedited a new shirt in the correct size, at NO CHARGE! THANK YOU!😁😁

April 24, 2024
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Reply from Matching Couples Ltd

Hello David, Thanks for your review. We received an order from you for one small shirt and one shirt in 3xl, which has been sent out to you. if one of the shirts you ordered is not the size you required please let me know and I will be more than happy to send you the correct size.

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Rated 5 out of 5 stars

Event purchase

The shirts were purchased for an event in June so we haven’t worn them yet. But we are excited to have them and can’t wait to see our friend’s reactions.

March 26, 2024
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Rated 2 out of 5 stars

Late delivery

I ordered our t-shirts with plenty of time for delivery according to the websites "2-5 day shipping." Our shirts just came today, 3/19/24 and they were supposed to be for St. Paddy's Day. That's the only issue I had. The shirts are cute, though.

March 19, 2024
Unprompted review
Rated 4 out of 5 stars

Love the shirts

Love the shirts! Just wish could chose different sizes for the matching couples shirts.

March 11, 2024
Unprompted review
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Reply from Matching Couples Ltd

Hello Thanks for the Review what different sizes were you looking for maybe we can help you out.
Kind Regards
William

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Rated 5 out of 5 stars

Great Company and even better customer…

Great Company and even better customer service! Had two issues with the shirt I purchased. I needed a bigger size, (an error on my part), and secondly there was a small stain on it. Janette, with customer service fixed both of the issues and sent a new shirt with expedited shipping. I would purchase from this company again, with no hesitation.

March 4, 2024
Unprompted review
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Rated 5 out of 5 stars

The customer service lady Janette I…

The customer service lady Janette I worked with was very kind and helpful I appreciate her. We need more kind people like her. I will shop for more t’shirts from this website because of her kindness Thank you Ms Janette.

February 12, 2024
Unprompted review

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