Material Things Reviews 

Telephone call from Matt, in response to my review. I was asking for a further discount as a gesture of goodwill, because price was extremely high. Over £800 for curtain pole and curtains for a small bedroom window. This gentleman sounded very animated on the phone. Stated he wanted me to be “happy”. I explained that I was not. However he was not prepared to honour my request. Will not use or recommend this company again.

We have purchased made to measure curtains from Material Things and have to say the experience was outstanding from start to finish. Their range of samples is amazing and their professional staff were able to advise and help throughout. The standard of workmanship on the curtains was fantastic; the fitters professional and friendly. I cannot recommend Material Things highly enough. Must be the best in the South of England!

I recently purchased a carpet and had a sofa reupholstered with Material Things. There were defects with both.

The sofa was delivered with a visible defect on the arm. The Sales Director's explanation was that, 'the defect did not show up in the lighting of the workshop'. I suggested that perhaps they needed new lighting. The sofa had to be taken back for the defect to be rectified and I was without a sofa for three days.

My carpet was fitted very poorly which Material Things agreed with. They used a fitter chosen from Checkatrade, not a usual member of their team. I was not informed of this prior to the fitting. The fitter installed the underlay incorrectly, did not stretch the carpet in places or over stretched in other places and damaged my skirting board.

The carpet also had a manufacturer's fault on it, which after an independent assessor had examined the carpet, was replaced. In all it took 7 weeks to resolve. Some faults of the original fit were not identified until the carpet was lifted to be replaced and would have become apparent over time. Material Things wanted to use the same fitter to replace my carpet but I refused. Material Things have since informed me that they will not use this fitter again. I suggest you check with Material Things who will be fitting your carpet.

If you order carpet through Material Things, ask for a clear break down of price per square metre and cost of underlay which they order by the roll not the square metre. You can then compare more easily prices against other companies. Material things will give an overall quote not a broken down one.

Material Things also posted pictures on social media of my property taken in my house without asking my permission to do so. They did take the photos down when informed. Make sure the delivery team ask your permission to use photos for marketing purposes. The Sales Director told me the delivery are told to do this but they did not twice.

All my complaints have been dealt with and I was offered £250 refund which I reluctantly agreed to when I was told they could not go higher. I do not think think this offer reflected the amount of problems that I faced. I also negotiated a free roll of underlay.

In my opinion, I did not receive the 'outstanding service' that is claimed on the website. My experience was poor and did not reflect the cost of the service. Everything that could go wrong did go wrong. In discussions with the Sales Manager, he had an excuse for everything but I felt did not really address the total impact of all the things that destroyed my trust and opinion of this company.

I will not be using Material Things again.

Very prompt, efficient ,helpful and courteous service from the day we walked in the showroom to the day our reupholstered furniture was returned to us .

Excellent service from Material Things. Beautiful curtains and cushions made for my lounge/dining room. From initial choice of materiel to fitting curtain poles and curtain hanging the whole experience was excellent. Jess was so helpful with advising on materials and coordinating the whole process . I will certainly be using Material Things again and wouldn’t hesitate to recommend.

We are so glad we found Material Things when looking for our new sofa and arm chairs. The customer service is first class and not at all pressurised.
Stuart and Kerry helped with their knowledge and insights of the Stressless range and helped us make the right choices around colour, material and size. The whole buying process was a pleasurable experience and this prompted us to also use them for our carpet , and we were ably assisted by Jess who is also currently helping us make the right choice of window dressing for the room.

The whole end to end experience and quality of products sold by Material Things means you can rest in easy in the knowledge you will get the best customer service and professional friendly advice.

We were assisted by Wendy in making arrangements for our old furniture to be disposed of, carpet installed and the new sofas delivered on the same day.
Bob and Keith did a great job assembling our sofas and armchairs and moved them carefully into position at the end of the day.

First class service end to end from everyone at Material Things.

I had 6 dining chairs recovered, i picked a heavily patterened fabric and was blown away with the quality of the work, every chair is identical, with perfect pattern matching.

Curtains made by Material Things are sadly a disappointment. In fairness the company have removed the bulky lining and changed the heading to my satisfaction. I feel I was not advised that the material I chose was going to crease badly and an alternative offered to me. The company has returned and steamed the curtains, but for the price of over £1k for bedroom curtains, i feel disappointed that I have to live with curtains I am not happy with. The curtains partly fell off the new track which appears cheap and flimsy. I had my old swish track and custom made curtains for 27 years with no problems and really regret this purchase. Apart from this I would like to add this company make the most wonderful suites.

We have had two rooms carpeted by Material Things. All their staff are very helpful and friendly.
It was nothing to do with Material Things but the second carpet had a problem - they dealt with it and it was all sorted out efficiently.
We plan to use Material Things for the rest of our house to be carpeted and other items we will need, e.g. shutter blinds.

We are now on our 3rd purchase from Material Things and every time the service and process has been top drawer. My parents back in the day and my sister always go back time and again. Special and grateful thanks go out to Matt whose professionalism and product knowledge goes beyond. We have just taken delivery of a reupholstered corner suite and footstool and it looks and feels brand new. So huge thank you to the whole team. May you be trading for many years to come.

Kerry was friendly, knowledgeable, informative, non pushy and honest.
We ended up discovering Material Things through a bad customer experience at Sofology, so it was finally good to find excellent customer service and great quality sofa's at Material Things. Needless to say, we cancelled our Sofology order (as they are cowboys and a complete shambles) and bought our G-Plan sofa from Material Things.
The delivery guys were also great, very pleasant and clearly bothered about attention to detail and ensuring everything was to the correct standard.
Thank you Kerry & team

Assistance from staff was great helping choice of materials. High quality products delivered as promised

From the moment we walked in, we were greeted by very friendly staff who let us wander at our leisure, without any pressure whatsoever, despite the fact we took a long time deciding what we wanted.
When the furniture arrived it was just as we were expecting and a last minute decision for another two scatter cushions was dealt with them being completed within 24 hours.
Truly a FIRST CLASS SERVICE.

A wonderful experience from first to last - nothing was too much trouble.
Just exceptional!

Excellent sales staff, plenty of informed advice and help in choosing furniture. Good choice of fabric.
Furniture was delivered very close to date given and was carefully installed.
We couldn’t have asked for a more accommodating business with delivery dates honoured and removal of old furniture well handled.

Lovely helpful staff , a good range of quality goods

It was extremely professional from start to finish

We experienced First Class service from extremely friendly and knowledgeable staff. For quality of service and products we would definitely recommend Material Things to other potential customers.

Very well informed, answered all my questions, very welcoming, relaxed atmosphere, highly recommended and very high quality and excellent pricing considering hand made and design to suit you, huge choices in fabric right down to feet options, nothing was too much trouble. Brilliant, thank you

I had a problem with some furniture which I bought and the customer care and courtesy shown in resolving this was exceptional. The issue was not from Material things but from the manufacturer who was in Germany.
Everything was resolved to my complete satisfaction.