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Gave one star but would rather zero star. Ordered & paid for 12ton electric hydraulic log splitter on 02/08/2026 received confirmation of my order, tracking number said the item was delivered to my home 10/08/2026. This item has never been delivered. The money has been taken from my account. I have sent several emails to this company but no answer. This is a company to stay clear of definitely untrustworthy.
Order didn't arrive and no response from client support.
Don't buy here!!!
Cheap is expensive.
I ordered a RV/trailer mover about two weeks ago. I got an order confirmation, and after a few days I was able to track the delivery.
Yesterday the tracker said that the package was out for delivery. Today the tracker says that the package was delivered at 3 this morning.
No package has been delivered to my property/mailbox, or any of the distributors in the region.
I wrote an email to their contact mathiasmall(at)outlook.com asking for help. My email was rejected by outlook.com because the mailbox is unavailable
Guess I'll never see any package and that the money is lost
1. Product Ordered: 13 Jun 2026. Confirmation Order email received
2. Order tracking shows product delivered
Sunday Jun 21st 10:35 am. This is not true
3. Emailed customer support website of MathiasMall. Email address isfalse.
4. Checked on TrustPilot. There are other complaints of non-delivery
5. Reported scam to Visa on 23 Jun 2026, approx 10:00 am
Exactly the same case. I ordered a movable motorcycle stand on March 30. Tracking info falsely states item delivered on April 8. Lots of e-mail sent always rejected by Mail Delivery System, reason page does not exist or unable to receive mail.
Fake Website!! No delivery, no chance to contact the company by mail or phone.
Ordered a Heavy-duty motorcycle mobile chassis, Shipping info from China Post says "Delivered" but nothing arrived at all.
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