Mathmos Reviews 

Original bulbs lasted minutes.
Replacements slightly longer.
Obviously a known problem.
Then refused to acknoledge address given from direct purchase.
Extremely rude on phone. I was polite.
Landfill electrics.

Such lovely customer experience from Mathmos. The order arrived on time, looks great and the customer service team were able to help me very promptly with a query I had. I would definitely recommend Mathmos

A historic company selling iconic products, let down by poor customer service and quality control issues. It's a shame I have to leave this review.

A simple exchange took over two and a half weeks to resolve, and it required repeated chasing from me before there was any real progress.

There was also a clear quality-control issue with the item I received. The cap had been machined far too short - not by a few millimetres, but by a clearly noticeable amount. I have no idea how something like this was not picked up before dispatch.

I like Mathmos and its products, which makes the experience all the more disappointing. For a company with such a strong heritage and premium pricing, I expected much better.

Had a great time going into the showroom! The staff were very helpful and attentive :)

I purchased an Astro Platina Vinyl lamp, which costs €145, and I am very disappointed with its quality. The bottle does not fit snugly into the base and wobbles when touched.

When I contacted Mathmos, I received the following explanation:

"In the video provided, we can see that the bottle moves when you touch it with your fingers. When left undisturbed, the bottle remains stable in its position. This is normal for the design of the lamp and is not considered a fault."

Frankly, I find this explanation unacceptable. For a lamp costing €145, I expect a bottle that fits securely into its base, not one that wobbles when touched and requires you to be extra careful around it.

I expected much better quality from a brand like Mathmos. Very disappointing, both the product and the response to my complaint.

On ordering, delivery options were -

DPD Standard (2-5 working days, tracked)

DPD Next Day Parcel: £3.00
So decided on next day delivery as it wasn’t expensive!!
My understanding of next day is, its the next day, unless it states the obvious, as in next working day?
Yes I did order the product at 5.30pm on a Friday but today Monday and I have received an email from DPD stating that they are awaiting my order??
So why have I paid next day delivery when I could have had it delivered for free in the same time frame?
I spoke to 2 customer service staff and was spoken to in an abrupt and condescending manner stating, that it states in the terms and conditions that you need to order before 1pm to get nxt day delivery! Yes I understand that but who read pages of terms and conditions on delivery? Why is it not stated on the delivery options?
If I wasn’t spoken to so rudely I wouldn’t be writing this review! But £3 down the drain is better in my pocket than Mathmos!!!!
But then again the company could put it towards customer service training for their staff! Better manners from AI!

Visiting here was such a wonderful experience. The staff were so friendly, helpful and knowledgeable. It was amazing to see so many lava lamps in one place and the giant ones that I have not seen in person before. I left with a lamp I have wanted for ages (yellow and pink). It was so exciting to be able to pick it up in person rather than buying it online and I enjoyed being able to see a version of it in action before making my final choice. I highly recommend this place for anyone who loves Mathmos lava lamps

Great little showroom showing off all the designs of Lava lamps in a more 'real life' showcase, as opposed to the staged pictures from a photo shoot for online catalogues.

DON'T bother getting the packs of spare bulbs for the Astro. They 'pop' within a few weeks. Customer service were very unhelpful: apparently 'they haven't had other customers with this problem'.....WRONG, found several complaints online with the exact same problem..... They refused to replace the bulbs as I'd had the pack for over a year (despite my explaining - twice - that I'd been in hospital which was why I hadn't been able to deal with the complaint earlier). Apparently you're supposed to find out within a year that all the TEN bulbs in a pack are no good.....I don't think so! What on earth is the point of a year's guarantee on a pack of ten bulbs?! NOT the kind of service you expect from a long-established company like Mathmos. My local electrical dealer has incidentally had the exact same problem with Mathmos bulbs - & their lack of customer service.
I shall do as I see online others have done and buy another brand, probably Philips.

Very helpful staff had a problem with a lava lamp. Had a new one sent out in two days, such quick and excellent service.!!

The worst company I’ve ever shopped with . Horrendous customer service . Save your money and shop elsewhere . I got sent a faulty item , took me 2 weeks of asking for a replacement , being promised daily it had been sent when clearly hadn’t . Finally get replacement today and they don’t send me a stand for it . They don’t care about their customers ..

Amazing, I have been using Mathmos since the mid 90's and never once had a bad experience, Excellent service all around. DPD are the best courier service to use. Just excellent

Wow...this is a thing of beauty. I bought a Mathmos Evo lava lamp. It works using tealights. Like my other models this is stunning to look at and just oozes quality. It arrived in the usual high quality packaging, the day after it was ordered. It takes around thirty minutes to start doing it's thing but the advantage of this model is that you can use it anywhere you don't have a power supply. There were a few tealights to get started with. They have to be a specific tealight to make the lamp work correctly. This would make a great gift for anybody, young or old. I'm so happy with mine.

Bubbles in glass bottles

I've bought a lot of lava lamps and bottles from Mathmos and spent a lot of money on them to realise it's hit and miss what kind of quality you get when it arrives.

Mainly due to the bubbles in the glass bottles, which are normal according to the company and they have a tolerance and even mention it as normal on their website.

But on their most recent release of the Heritage bottles, green/amber and blue/amber where you pay more for a 'special fill' these bottles have a lot of bubbles in the glass.

My blue bottle is especially bad, I've not had a bottle that bad from them, and if there are any issues, usually customer service are very good and happy to replace the bottles.

Not this time, despite this bottle being very bad, customer service think it's ok and normal so I have to live with it.

Hopefully you get lucky and get a great bottle each time you order 👍5

Ordered a new bottle for my Astro lava lamp. It arrived promptly and worked fine, but I noticed there was a small rough patch on the glass. I took a photo and emailed it to Mathmos asking how to remove it. Mathmos responded within a few hours explaining that it was glue residue from the capping process, which should have been cleaned off the bottle after filling. They said I would be able to pick it off, but that the bottle should have been caught by quality control and not sent out. They sent me a brand new bottle, which was received less than 24 hours later. Great customer service. Thank you.

I bought a cheap lava lamp as a birthday present for my nephew, and it got me thinking, “Hey… that’s pretty f*ing cool.” So I did a little research and discovered Mathmos—the OGs of lava lamps. I figured if I was going to buy one for myself, I might as well get the lava lamp.

As a huge vinyl collector, seeing the Astro Vinyl lava lamp felt like it was meant to be. It was an instant purchase.

I just know this thing is going to be with me for life. The build quality is fantastic, and I love that you can swap out the bottles whenever you fancy a different look. I even added a second bottle to my order because there was a discount when buying it with a lamp—an absolute no-brainer.

Delivery was free, it arrived within 48 hours, and I got loads of updates along the way. The whole experience was completely stress-free.

Mathmos… I love you. I already want another one. 🌋🚀🤘🏻

My experience with Mathmos may have had a slightly bumpy start, but what truly impressed me was the way their after-sales team handled everything afterwards.

From beginning to end, they were responsive, professional, and genuinely listened to my feedback. Rather than settling for an average solution, they went the extra mile to ensure I was completely satisfied. That level of commitment to customer satisfaction is something you don't come across every day.

Any company can encounter an issue from time to time. What really matters is how it's resolved, and in my case, Mathmos exceeded my expectations. They turned what could have been a disappointing experience into one that left me with even more confidence in the brand.

Their products are fantastic, but the after-sales support deserves just as much praise. It's reassuring to know that if something isn't quite right, the team will do everything they can to make it right.

A big thank you to the entire Mathmos after-sales team. Outstanding customer service, and a company I can wholeheartedly recommend.

Lovely product and great customer service. We got the candle powered one and we received the wrong colour. So we asked for a replacement and got the correct bottle sent - and told to keep the original. So we bought an extra "holder" and it made a great present fir friends. On the basis of the goodwill we've now splashed out on a full size modern copper model. Lovely red/pink wax and violet liquid. Thanks for this and the great customer service.

I agree with previous reviews. CHANGE YOUR DELIVERY SERVICE PROVIDER. I placed an order on Sunday (7 June) for next day delivery which I expected to receive by Tuesday. I was told it would arrive on Wednesday- not ideal since I paid extra for next day delivery, but as I need it before Thursday that was still ok. However, I’ve now received an email today from dpd (Wednesday 10 June) stating delivery is delayed. It’s impossible to contact them to get any information as to when it will be delivered. Will not ship with Mathmos again as a result. So fed up
With companies that mess customers around.