Matratzen Discount Reviews 

15,263
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Goods ordered, arri ed before time and accurate description to the item , keep up the good work and well done .

Rated 5 out of 5 stars

Back in ApriI 2026 I ordered a Sleezzz® Diamond pocket spring mattress T1000 80 x 200 cm H2/H3 after searching numerous websites and not being able to find the above size for my IKEA day bed, as... See more

Rated 1 out of 5 stars

Fraud. Order 15 cm, received 10 cm. Cerified from website washed cover, from internal declaration NOT washed. Without any marks of product factory, country and certificate. Attached prospect is fake.... See more

Rated 5 out of 5 stars

- very fast delivery, arrives in good condition, incredibly comfortable for a very low price...in a word AMAZING!.

Company details

  1. Mattress Store
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Linens Store

Written by the company

Ihr discount Matratzen-Shop aus Deutschland. Designed in Germany, made in EU. Unsere Produkte werden in Deutschland entwickelt. Durch die enge Zusammenarbeit mit unseren Partnern in der EU können wir die Einhaltung der hohen Qualitätsstandards gewährleisten.


Contact info

4.2

Great

TrustScore 4 out of 5

15K reviews

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4.2

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(15,263)

5,776 reviews in the last 12 months

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Rated 5 out of 5 stars

So Happy

Back in ApriI 2026 I ordered a Sleezzz® Diamond pocket spring mattress T1000 80 x 200 cm H2/H3 after searching numerous websites and not being able to find the above size for my IKEA day bed, as the mattress that I ordered with the bed did not last long and was uncomfortable . So very happy when I came upon this site.
Took a chance and placed the order, after looking up the Trust Pilot reviews.
Ordering was simple and was advised of the potential import charges, which was still very good value.
Tracking details gave me regular updates of my order, so was happy that my order was on its way. When my mattress arrived, I was very pleased with the quality and extremely impressed with the fact that there was none, if any chemical smell. My first night’s sleep was the best I had in ages, with the right amount of firmness, as I prefer a firm mattress.
So a big thank you for my order and would be happy to recommend in my opinion, the superior quality of your mattress. ✌🏽🤩✔️

July 5, 2026
Unprompted review
Rated 1 out of 5 stars

Buyer beware!!!!!

Buyer beware!!!!!! Low quality mattress, supposed to be 21 cm after 72 hrs if you follow the instructions. It isn't even close.
£11.50 additional fee that gets added on to process duty. Ridiculous amount of money! That isn't stated anywhere, so they can charge you anything and you have to pay?
No way to return an already used mattress.
Do yourself a favour and don't buy from here. £250 in the pan, thanks!

June 20, 2026
Rated 1 out of 5 stars

Stomach sleeper not easy care.

I purchased their stomach sleeper pillow, which was advertised as follows: "Easy-care & hygienic - contour cushion washable at 30 °C"
However, there is no inner liner or bag containing the gel foam rod filling, making the pillow practically unwashable as the process of removing the filling is an incredibly time consuming, messy, and even dangerous in the presence of small children or pets.
I also found that there was not enough filling for comfort.
Would not recommend, customer service did not offer any compensation despite obvious misadvertisement.
This my own opinion.

June 13, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a mattress topper which never came and their customer service is useless.

I ordered a mattress, a mattress topper and two pillows. The mattress came around ten days after ordering despite a promised 1 to 2 working day shipping. With Ai translation their site gave the impression products were local and speedy delivery was plausible. There wasn't any other indication products were coming from abroad but ten days wasn't bad. However, I've yet to receive the mattress topper and pillows despite having called their customer service. They keep fobbing me off saying it will come. After a single initial email confirming I had indeed ordered the topper and pillows which came in a set and cost 149 euros, I haven't received any tracking details, I wasn't given a tracking code and there were no order updates. Then I received an email in German (which I do not speak) asking to confirm my address details with the shipping company because they were having issues. Same email showed the correct address and name which I had given them. After calling customer service they said that was the only delay in shipping and the mattress topper would arrive, but it's been another 6 days and there hasn't been even an email to indicate this is happening.

June 16, 2026
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Reply from Matratzen Discount

Hello Jas,

thank you for your feedback. I'm sorry to hear that your mattress topper and pillows have not arrived yet. I understand that this is frustrating. How is it going now? Have the items arrived for you in the meantime?

If they still haven't arrived, please send an email with your order number to customer-service@matratzen.discount so we can check the status as quickly as possible.

I wish you all the best.

Hallo Jas,

vielen Dank für dein Feedback. Es tut mir leid zu hören, dass deine Matratzenauflage und Kissen noch nicht angekommen sind. Ich verstehe, dass das frustrierend ist. Wie sieht es denn inzwischen aus? Sind die Sachen mittlerweile bei dir eingetroffen?

Falls sie noch immer nicht angekommen ist, sende bitte eine E-Mail mit deiner Bestellnummer an customer-service@matratzen.discount, damit wir den Status schnellstmöglich prüfen können.

Ich wünsche dir alles Gute.

Rated 5 out of 5 stars

fast delivery

fast delivery, good product

June 30, 2026
Matratzen Discount logo

Reply from Matratzen Discount

Hello Éva,

thank you very much for your positive feedback! 😊 We are very pleased to hear that you are satisfied with the fast delivery and our product.

If you have any questions or need assistance, we are happy to help you.

Sleep well and sweet dreams! 🌙

Hallo Éva,

vielen Dank für dein positives Feedback! 😊 Es freut uns sehr zu hören, dass du mit der schnellen Lieferung und unserem Produkt zufrieden bist.

Wenn du Fragen hast oder Unterstützung benötigst, sind wir gerne für dich da.

Schlaf gut und träum süß! 🌙

Rated 4 out of 5 stars

The product was exactly what I ordered.

The product was exactly what I ordered.
The shipping was supposed to be within 3 days but it arrived in a week. Still in perfect condition! Very happy with my purchase. Nice quality too.

June 30, 2026
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Reply from Matratzen Discount

Hello Helen,

thank you very much for your great reviews! 😊 We are very pleased to hear that the folding mattress meets your expectations <3. It is wonderful that you are overall satisfied with your purchase and that the quality of the products meets your ideas.

We apologize for the delay in delivery, which unfortunately took a bit longer than planned. Even though the delivery took a week instead of 3 days, we are glad that the product arrived in perfect condition and that you are happy with it.

We wish you or your guests many relaxing nights on your new folding mattress and hope it brings you many beautiful dreams! 🌙

Best regards!

Hallo Helen,

vielen Dank für deine tollen Bewertungen! 😊 Es freut uns sehr zu hören, dass die Klappmatratze genau deinen Erwartungen entspricht <3. Es ist großartig, dass du mit deinem Kauf insgesamt zufrieden bist und die Qualität der Produkte deinen Vorstellungen entspricht.

Wir entschuldigen uns für die Verzögerung bei der Lieferung, die leider etwas länger gedauert hat als geplant. Auch wenn die Lieferung statt in 3 Tagen eine Woche in Anspruch nahm, freut es uns, dass das Produkt dennoch in perfektem Zustand angekommen ist und du damit glücklich bist.

Wir wünschen dir oder deinen Gästen viele entspannte Nächte auf deiner neuen Klappmatratze und hoffen, dass sie dir viele schöne Träume beschert! 🌙

Liebe Grüße!

Rated 5 out of 5 stars

Ordering was crazy fast and crazy easy

Ordering was crazy fast and crazy easy. I would shop here again.

June 29, 2026
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Reply from Matratzen Discount

Hello Charles,

thank you very much for your great feedback! 😊 We are very pleased to hear that you are satisfied with our ordering process.

We look forward to welcoming you back soon.

Sleep well and sweet dreams! 🌙

Hallo Charles,

vielen Dank für dein tolles Feedback! 😊 Es freut uns sehr zu hören, dass du mit unserem Bestellprozess zufrieden bist.

Wir freuen uns darauf, dich bald wieder bei uns begrüßen zu dürfen.

Schlaf gut und träum süß! 🌙

Rated 5 out of 5 stars
Matratzen Discount logo

Reply from Matratzen Discount

Hello Zsoltk,

thank you very much for your great feedback! We are very pleased to hear that you are satisfied with the quality of our products. It is especially nice that you rate the Supportho Premium mattress so positively. We wish you many restful nights on your new cold foam mattress and hope it provides you with the comfort you desire. 😊

Sleep well and sweet dreams! 🌙

Hallo Zsoltk,

vielen Dank für dein tolles Feedback! Es freut uns sehr zu hören, dass du mit der Qualität unserer Produkte zufrieden bist. Besonders schön ist es, dass du die Supportho Premium Matratze so positiv bewertest. Wir wünschen dir viele erholsame Nächte auf deiner neuen Kaltschaummatratze und hoffen, dass sie dir den Komfort bietet, den du dir wünschst. 😊

Schlaf gut und träum süß! 🌙

Rated 5 out of 5 stars

Good quality mattress

Fast shipping (4 days to Sweden) and the mattress seems to be thick and of good quality. I haven't slept on it yet but tried it and it was soft and thick enough.

June 25, 2026
Unprompted review
Rated 3 out of 5 stars

everything wnet okay only the delivery…

everything wnet okay only the delivery give some problems.

June 11, 2026
Matratzen Discount logo

Reply from Matratzen Discount

Hello Wil,

thank you very much for your review. We are sorry to hear that there were problems with the delivery.

We hope that you are all the more satisfied with the ordered products and will have many pleasant nights sleeping on them.

Best regards and sweet dreams! 🌙

Hallo Wil,

vielen Dank für deine Bewertung. Es tut uns leid zu hören, dass es bei der Lieferung Probleme gab.

Wir hoffen, dass du dafür mit den bestellten Produkten umso zufriedener bist und viele angenehme Nächte darauf schlafen wirst.

Liebe Grüße und gute Träume! 🌙

Rated 5 out of 5 stars
Matratzen Discount logo

Reply from Matratzen Discount

Hello Ulla,

thank you very much for your great reviews! 😊

We are very pleased to hear that you are satisfied with your new Sleezzz® Basic Topper and that the delivery went quickly. We wish you many restful nights with your new sleep companion!

Sleep well and sweet dreams! 🌙

Best regards!

Hallo Ulla,

vielen Dank für deine tollen Bewertungen! 😊

Es freut uns sehr zu hören, dass du mit deiner neuen Sleezzz® Basic Topper zufrieden bist und dass die Lieferung schnell geklappt hat. Wir wünschen dir viele erholsame Nächte mit deinem neuen Schlafbegleiter!

Schlaf gut und träum süß! 🌙

Herzliche Grüße!

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