I had to increase number of stars ⭐️ to 5, the response from customer support was above all expectations, thumbs up 👍. ———————— The watch is beautiful but unfortunately can’t say same thing about t... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Very conciencious is how I would best describe them. My automatic watch arrived much sooner than expected and it was very well wrapped. Exactly as the pictures described, the watch was beautiful. Pres... See more
Order #1821 Owned a Dan W in green for around 20 months which took an age to arrive. (ordered 7th September 2023 arrived November 2023) Initially very happy with watch and what I'd pai... See more
The best customer service I have experienced in a long time! They were quick to reply to questions, very fast shipping and there was even great follow up. The watch I ordered was exactly what I wanted... See more
Company details
- #1 of 3 best companies in Clock Watch Maker
- #37 of 114 best companies in Fashion Accessories Store
- #5 of 7 best companies in Jewelry and Watch Insurance Company
- #1 of 11 best companies in Watch Manufacturer
- #21 of 46 best companies in Watch Store
Written by the company
Swiss movement handmade watches, designed for timeless elegance.
Contact info
4.6
Excellent
167 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was forced to change my review
I was forced to change my review
Because they claim they did response to my email. they are right they did response my email within 5 minutes,
without mentioning they did not answer my calls.
they are too invested to change my review rather than fix my issue.
after 12 email exchanges they successfully
let me know they can't fix my problem at this point.
September 29, 2021
Unprompted review
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Love it stunning
September 27, 2021
Unprompted review
Perfect
Actually I was surprised of the high quality of that watch
Looks very classy ant yet edge Lokking forward to your next collection you need to speed up shipping time
September 27, 2021
Unprompted review
Great quality and designs.
Great quality and designs.
And a very high technical standard.
September 22, 2021
Unprompted review
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