Matthew Algie | Roastery and Coffee School Reviews 

⭐ 1 STAR – MATTHEW ALGIE

I am absolutely disgusted by the way our business has been treated by Matthew Algie.

For approximately FOUR MONTHS, we have been dealing with ongoing problems involving a coffee machine supplied by this company.

From the outset, there have been issues with the delivery, installation, missing or incomplete components, and the machine not functioning correctly. Despite repeatedly contacting Matthew Algie and attempting to get these problems resolved, we are STILL left with a machine that is not working properly.

Four months. Multiple telephone calls. Repeated chasing. Promises of callbacks. And still no satisfactory resolution.

Last week, I contacted the company again and was told that a manager would call me back. That call never came.

Today, 30 October 2026, I telephoned yet again and requested to speak to a manager. Rather than allowing me to speak directly to someone who could take responsibility, I was once again informed that an email would be sent internally and that I would have to WAIT for a callback.

How many times is a paying business customer expected to chase a company before somebody actually takes responsibility?

To make matters worse, we have now received another invoice dated 28 October 2026 for £86.40, relating to the machine’s October service period.

How can a company continue issuing service invoices while its customer is repeatedly reporting that the machine is not functioning properly and the outstanding problems remain unresolved?

We have been patient. We have given Matthew Algie numerous opportunities to resolve this situation. Instead, we have experienced repeated delays, a lack of effective communication, and an unacceptable failure to provide a working machine and satisfactory support.

This is not a minor inconvenience. We are a business customer paying for equipment and associated services that we have been unable to use as intended.

What concerns me most is the apparent lack of accountability. Nobody seems prepared to take ownership of the problem, provide a definite resolution, or ensure that a senior manager actually contacts us.

I am now publicly asking Matthew Algie’s senior management:

* Why has this situation been allowed to continue for approximately four months?
* Why have repeated requests for management intervention failed to produce a callback?
* Why are we continuing to receive servicing invoices while the machine remains unresolved?
* Who is taking responsibility for putting this right?
* What does Matthew Algie intend to do about the prolonged disruption and the payments associated with this service?

We are now considering formal action to protect our business interests and recover any sums to which we are legally entitled.

I would strongly advise any business considering entering into an agreement with Matthew Algie to investigate its customer service, equipment support, and contractual arrangements carefully before committing.

Matthew Algie, this situation has gone on long enough. We want direct contact from senior management, a proper explanation, and a definitive resolution. Not another promise that somebody might call us back.

I had a great experience with Matthew Algie’s coffee training. The trainer was knowledgeable, friendly and professional, and explained the techniques clearly. The practical sessions helped improve my confidence and understanding of espresso preparation, milk texturing and latte art. Overall, it was an informative and enjoyable experience, and I would recommend the training to anyone looking to develop their barista skills.

claire trained me today to make all types of coffee, i had 0 experience and after this session i already feel confident, thank you :)

Ramona was incredibly encouraging and appreciative of our efforts

Enjoyable training experience with Ramona from Matthew Algie for the Training the Trainer course. Very engaging and informative!

I completed the Train the Trainer Course with Ramona Buga today and it was a great experience, she is an amazing trainer, I had a great time and definitely learned so much from her today that will help me in my career as a Barista. 😊

10 years with this company. Loyalty means nothing.

Come & collect your 3 machines!!!

Refusing to fix their broken machine, but still expect to be paid monthly fees? No way. Im taking this to trading standards!

Ramona visited to conduct team training.
Ramona is a wealth of knowledge and her passion for standards and all things coffee is infectious.
Thank you so much for your time and experience that you imparted to the team.

Claire has helped me understand the coffee settings better than the day 1 we have started.
We had more of a one to one session and she took that extra time to help me understand what it takes to make a good coffee. I understand the coffees now more than what I have started with.
Thank you

Claire was absolutely brilliant today when she came to our cafe in Congleton. The training she delivered was detailed and professional and her delivery methods were really flexible, at a suitable pace, and really showed her knowledge and love for what she does.

She was brilliant at answering questions and taking extra time to go into more details when requested. Super easy to talk to also!

The instructor was super informative, very good at explaining and a joy to follow

Claire trained us with our new coffee machine, she was very helpful and friendly and everything was very well explained.
Was very interesting too

I had Train the Trainer course with Ramona and I had a great experience and learned a lot from her session. Ramona made the session interactive and fun. I would recommend the class to anyone interested!

I never have a problem with the previous company Tchibo, including their engineer service
but rercently change to Mathew Algae and charge me twice for one call out. I phoned the customer service and told them I had only one call out and they acknowledge it, but they sent me two call out invoice. of course I didnt acknowledge the second invoice.
Its a scam! Dont use them again.

Jade chopra and ramona give us a very good training and treat us very friendly 💕

Attended coffee training with Colin, it was fantastic! Clearly evident that Colin is enthusiastic and passionate about coffee & made for such a fascinating learning environment

Claire is always so helpful when she comes to my place of work to train the staff

Tom was friendly, fun and a great teacher. I look forward to perfecting my technique

Ramona guided us through our ‘Train the Trainer’ course with such ease and professionalism. It was a very positive experience, giving us lots of help and encouragement so that we could then be signed off as Master Baristas.

Had a really positive experience with Ramona on the train the trainer course recently, very friendly and knowledgeable lady, and a good informative course, thank you!