Matthew James' employees were courteous and professional in all our dealings with them. From start to finish they answered every query, explained what would happen and kept us fully informed at each s... See more
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Chris Austin was very helpful and efficient from my first phone conversation with him m. He explained everything and dealt with my questions promptly. The two team members Harvey and… were brilliant!... See more
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Excellent service to Almeria The full team from start to finish have been excellent. Quote was fair and everything explained well. Packing and collection was incredible to watch! Clearing a 4... See more
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Absolutely fantastic- both service from the sales team and those who collected and carried our precious goods. Even though we had wrapped everything our selv, they did it one more time so everything w... See more
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Company details
- Moving Company
- Logistics Service
- Moving and Storage Service
- Piano Moving Service
- Shipping Service
- Storage Facility
Written by the company
Matthew James Removals and Storage is a family-run business that has been providing excellent removal and storage services for over 30 years, under the leadership of it’s founder Matthew De-Machen. From our headquarters in Dartford, Kent, and our European depot in Estepona, Spain, we offer a wide range of services to suit all budgets and requirements, including UK and International Removals & Shipping, long and short-term storage, packing and unpacking, and piano and Fine Art handling. We are fully insured, and our dedicated team of experienced and professional removals experts will take care of your belongings, from the first phone call, through the planning process and on to your move itself, with the utmost care and attention. We understand that moving can be a stressful time, so we will do everything we can to make the process as smooth and stress-free as possible. We also offer a bonded Customs Warehouse service for international removals, saving you cost and effort when dealing with HMRC. We offer a free no-obligation quote, so please get in touch with us today to discuss your moving needs. Our offices are open 6 days a week and we’d love to hear from you between 07.30 – 19.30. We look forward to helping you make your move a success.
Contact info
Greyhound Way, Crayford, DA1 4HF, London, United Kingdom
- +44 1322 251000
- info-uk@mjr.global
- matthewjamesremovals.com
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5* company. Highly recommended.
Polite and professional from initial enquiry through to the completion of the move. Staff took care with items from collection, throughout storage and eventually delivery a few months later. Every contact was treated with personal attention and communication at all times was excellent. The service I received was exemplary.
December 8, 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Claire,
Thank you so much for your kind words! We are thrilled to hear that you had such a positive experience from the initial enquiry all the way through to delivery. Moving can be a long process—especially with a few months of storage in between—so it’s wonderful to know our team provided the care and personal attention you deserved. We truly appreciate your recommendation.
Team MJGR
Matthew James Global Relocations
Large move to Spain - Excellence!
Excellent service and support for moving a large household to Spain. From the survey and quote to the packing and delivery, including managing customs and a hard-to-access delivery site, everyone at Matthew James was TOP NOTCH. Great value for money, couldn't have asked for better.
December 12, 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Patricia,
We really appreciate you taking the time to share your experience. Our packing and customs teams work incredibly hard to ensure international moves are seamless, so hearing that you found the service 'top notch' means a lot to us. Thank you for choosing Matthew James—it was a pleasure assisting with your relocation!
Team MJGR
Matthew James Global Relocations
An excellent experience …
From making contact via a telephone call to Chris everyone was so helpful Jill, Louvain, Grace& Bessie. Every member of staff in the different departments that I dealt with were all very professional, polite & knowledgeable.
They all made what can be a difficult and stressful time moving from Spain back to UK an easy process.
December 8, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Barbara,
Welcome back to the UK
We are so glad Chris, Jill, Louvain, Grace, and Bessie could help make your move from Spain an easy one. Thank you for recognizing their hard work and professionalism. Enjoy your new home!"
Team MJGR
Matthew James Global Relocations
Really good service
Really good service. They kept me informed throughout the whole process. Whenever I had a question they got in touch me straight away to help answer.
Wouldn’t hesitate to use again when I move back to Spain.
December 8, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Hayley,
We really appreciate the 5-star feedback! It was a pleasure assisting you, and we’re so glad we could provide the quick communication you deserved. We’ll be ready and waiting to help with your move back to Spain whenever you're ready. Thanks for choosing us.
Team MJGR
Matthew James Global Relocations
The whole experience of the move from…
The whole experience of the move from UK was made so much easier, knowing that Mathew's James were taking care of the furniture. It went like clockwork from removal to delivery. There were a couple of hiccups during the process, mainly delayed completion, which were handled with professional aplomb. I have no hesitation in recommending ,most highly, Mathew James, to anyone needing their service.
December 15, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear John,
We truly appreciate you taking the time to share your experience. Our goal is always to take the weight off our clients' shoulders, especially during complex moves. We are happy to hear that our team’s 'professional aplomb' helped ease the stress of your completion delays. Thank you for choosing Matthew James Global Relocations.
Team MJGR
Matthew James Global Relocations
Timely and efficient execution…
Timely and efficient execution throughout the process. They office was very clear in their communication with me and the staff on the ground were excellent, both in London and here in Spain
September 18, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Hans,
Thank you so much for the five-star review! We are thrilled to hear that you found our process timely and efficient. Clear communication is a top priority for our office team, and it’s great to know our crews in both London and Spain provided excellent service. We wish you all the best in your new home.
Team MJGR
Matthew James Global Relocations
Absolutely great service and lovely…
Absolutely great service and lovely guys from start to finish! I couldn’t fault anything and would highly recommend Matthew James.
November 13, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Simon,
Thank you for the 5-star review! We’re so glad you were happy with the service and the team. Your recommendation means the world to us.
Team MJGR
Matthew James Global Relocations
Always professional collected on time…
Always professional collected on time and delivered when they say makes life so easy
November 27, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Paul,
Thank you for the review! It’s always a pleasure serving you. We’re glad we can take the stress out of your deliveries by being there on time, every time.
Team MJGR
Matthew James Global Relocations
Moving made easy
Thank you Andy and Ryan for your amazing service moving us to Spain.Very professional from start to finish.Also thanks to the office staff.
Linda and Charles Klatte
December 8, 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Linda,
We truly appreciate your feedback! Professionalism is what we strive for, so it’s wonderful to know you had a positive experience from start to finish. Thank you for recognizing both our moving crew and our office staff. Safe travels and best of luck in Spain
Team MJGR
Matthew James Global Relocations
We had the ‘gold’ package to move my…
We had the ‘gold’ package to move my 92y/o mum. The packers were excellent. Quick & efficient. The loading was again very easy. The unloading again went very smoothly, particularly as items were delivered to both mums new flat and our address!
The boxes were much better than when we moved, with wardrobe boxes and tv & picture boxes now too!
Brilliant service, thank you!
December 2, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Nigel,
We’re so happy we could help with your mum's move! It’s wonderful to hear that the team was efficient and that our new range of picture and TV boxes made a difference. Thank you for the brilliant review and for trusting us with such an important day.
Team MJGR
Matthew James Global Relocations
My removal ‘team’ were fantastic
My removal ‘team’ were fantastic; Adrian arrived on time, was polite, cheerful and very switched on. This was not a straightforward move but he handled it beautifully. A real credit to MJR.
November 11, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Sarah,
Thank you so much for the glowing review! We are thrilled to hear that Adrian made your move a smooth experience, especially given the challenges involved. He is indeed a vital part of the MJR team, and we’ll be sure to pass your kind words along to him. Enjoy your new home.
Team MJGR
Matthew James Global Relocations
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Charles,
Thanks for the glowing review! We loved working with you. Planning and communication are at the heart of what we do, and we’re so glad we could be helpful throughout the process. Thanks for recommending us to others.
Team MJGR
Matthew James Global Relocations
Super professional 5*
Super professional, great communication and the team seemed to really care about our home(s) - new and old, and belongings. Thank you to Adrian, Sam and Owen!
November 28, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Frankie,
We truly appreciate your feedback! Professionalism and care for our clients' belongings are our top priorities, and it’s wonderful to hear that Adrian, Sam, and Owen delivered on that promise. Thank you for choosing us to help with your move.
Team MJGR
Matthew James Global Relocations
Fantastic - brilliant team!
Thank you so much Andy, Tony and Stefan - such a brilliant service, quick, efficient and just went above and beyond all day and I couldn't be more grateful. 10/10 amazing thank you guys
December 5, 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Jodie,
Thank you so much for the glowing review! We are thrilled to hear that Andy, Tony, and Stefan took such good care of you. We pride ourselves on going the extra mile, and I’ll be sure to pass your kind words along to the guys—it will make their day! Thanks for choosing us.
Team MJGR
Matthew James Global Relocations
Highly recommend MJ
I needed to move and being disabled it was very stresssful. I emailed MJ and Max was speedy in his response and gave me a competitive quote. Max was very patient with me and I had some changes to my inventory as there was more then i expected. Max was a credit to the team. I was notified and knew to expect the team to start the removal.
The removal guys came on time, George and Stuart who were very professional and I was overwhelmed with the task of moving. They really helped a lot. Told them what needed moving and they did the rest and kindly took some additional stuff into my storage unit. They also disassembled my beds and when completed took my furniture to my new address and reassembled my bed then moved on and took the remainder of my furniture to the self storage. I am so thankful for their kindness, patience and help with everything as moving is extremely stressful and they minimised this.
I would most definitely recommend this company for removals. They really did care and were
Professional from my first enquiry to removals.
Thank you all again.
December 2, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Layla,
Thank you so much for taking the time to share such a detailed review. We know that moving can be incredibly overwhelming, especially when managing a disability, so it means the world to us that we could make the process a little easier for you.
I will be sure to pass your kind words along to Max, George, and Stuart—they will be thrilled to hear they made a difference. We pride ourselves on being patient and flexible, so we're glad the inventory changes and storage drop-offs went smoothly. We wish you all the best in your new home.
Team MJGR
Matthew James Global Relocations
Absolutely fantastic- both service from…
Absolutely fantastic- both service from the sales team and those who collected and carried our precious goods. Even though we had wrapped everything our selv, they did it one more time so everything was fully secured from dust, dirty hands etc. fast response when we had questions and pick up and delivery exactly as agreed. Thumbs up from our side. We would definitely use them again.
November 28, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Signe,
Thank you so much for the fantastic review! We are thrilled to hear that you had such a positive experience with both our sales and moving teams. We know how important those 'precious goods' are, so we always prefer to go the extra mile with wrapping to ensure everything arrives in pristine condition. We appreciate your trust in us and look forward to helping you again in the future.
Team MJGR
Matthew James Global Relocations
A very good service from a start in…
A very good service from a start in Spain to delivery in the UK
December 1, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Peter,
Thank you for the 5-star review! We’re so happy to hear our team provided a great experience from Spain all the way to your delivery in the UK. We appreciate your business.
Team MJGR
Matthew James Global Relocations
Excellent and reliable
Having moved around the world several times I consider myself quite the connoisseur of international moving. Therefore I can really say that my best international move so far was with Matthew James. For the first time ever (!) nothing went missing, no furniture was damaged and everything went as planned and better ! The moving men were nice, clean and motivated. Nothing was too much and they went above and beyond to get everything done on both sides. Special mention to Andy, who on the Belgian side, made sure that everything was satisfactory even though it was past 9 at night. If you value your personal belongings and you want your move to be done by professionals then do yourself a favour and book this company.
November 3, 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Brigitte,
Thank you so much for your kind words! Coming from someone who has moved around the world several times, your endorsement means a great deal to us. We are thrilled to hear that our team exceeded your expectations and that your belongings arrived in perfect condition. We will be sure to pass your special thanks along to Andy—he certainly embodies the 'above and beyond' spirit we strive for. Thank you for choosing Matthew James, and we wish you all the best in your new home.
Team MJGR
Matthew James Global Relocations
Absolutely outstanding
Absolutely outstanding! From the moment I first made an enquiry to the moment I unpacked my crates! I had so many breakable items packed I was expecting a few breakages but - there were NONE!!! Testament indeed to their excellent packing and careful handling of my valued possessions from Spain back to UK!!
Their all in price too was very competitive when compared to cheaper quotes that did not include taxes etc.
Their van drivers/packers and office staff are ultra efficient & polite. All my emails were answered almost immediately.
I would have no hesitation in using Matthew James again and to giving them my highest recommendation.
November 27, 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Mr & Mrs Pearson,
We sincerely appreciate your high recommendation! It was a pleasure assisting you with your international move. We strive to provide transparent pricing and efficient communication, so we’re glad you found our 'all-in' quotes and response times helpful. Thank you for choosing Matthew James, and we look forward to helping you again in the future.
Team MJGR
Matthew James Global Relocations
A trustworthy and professional removals company
It is quite a risk trusting a company you have never used before to store and then ship your household items to another country. However Matthew James Removals did a wonderful job for my family. Our items were transported from the UK to Portugal within the promised time frame, safely, and within budget. The guys who delivered the items were professional and very careful with our things. I will be using this company again. I highly recommend for your removals needs.
October 10, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Damien,
We truly appreciate your recommendation! Trusting a company for an international move is a big step, and we’re so glad we could make the process seamless for your family. Thank you for highlighting our punctuality and our professional delivery team. We look forward to helping you again next time
Team MJGR
Matthew James Global Relocations
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