Matthew James' employees were courteous and professional in all our dealings with them. From start to finish they answered every query, explained what would happen and kept us fully informed at each s... See more
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Chris Austin was very helpful and efficient from my first phone conversation with him m. He explained everything and dealt with my questions promptly. The two team members Harvey and… were brilliant!... See more
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Excellent service to Almeria The full team from start to finish have been excellent. Quote was fair and everything explained well. Packing and collection was incredible to watch! Clearing a 4... See more
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Absolutely fantastic- both service from the sales team and those who collected and carried our precious goods. Even though we had wrapped everything our selv, they did it one more time so everything w... See more
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Company details
- Moving Company
- Logistics Service
- Moving and Storage Service
- Piano Moving Service
- Shipping Service
- Storage Facility
Written by the company
Matthew James Removals and Storage is a family-run business that has been providing excellent removal and storage services for over 30 years, under the leadership of it’s founder Matthew De-Machen. From our headquarters in Dartford, Kent, and our European depot in Estepona, Spain, we offer a wide range of services to suit all budgets and requirements, including UK and International Removals & Shipping, long and short-term storage, packing and unpacking, and piano and Fine Art handling. We are fully insured, and our dedicated team of experienced and professional removals experts will take care of your belongings, from the first phone call, through the planning process and on to your move itself, with the utmost care and attention. We understand that moving can be a stressful time, so we will do everything we can to make the process as smooth and stress-free as possible. We also offer a bonded Customs Warehouse service for international removals, saving you cost and effort when dealing with HMRC. We offer a free no-obligation quote, so please get in touch with us today to discuss your moving needs. Our offices are open 6 days a week and we’d love to hear from you between 07.30 – 19.30. We look forward to helping you make your move a success.
Contact info
Greyhound Way, Crayford, DA1 4HF, London, United Kingdom
- +44 1322 251000
- info-uk@mjr.global
- matthewjamesremovals.com
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Relocation
The service from start to completion for relocation abroad was impeccable and thorough. The customer care was excellent, the removal teams in the UK and the team in Europe (Nicolai) did a fantastic job.
Would recommend to anyone!
August 21, 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Sarah,
That's wonderful to hear! We're thrilled that your relocation abroad, from start to completion, was impeccable and thorough.
It means a lot that you felt the customer care was excellent and that both the UK removal teams and the team in Europe (especially Nicolai) did a fantastic job.
Thank you for your strong recommendation!
Team MJGR
Matthew James Global Relocations
Removal Belgium to UK
Removal Belgium to UK. 1 person and house contents. Sounds easy but it took me a year to sort house contents ready to move. Another removal company in UK suggested MJR as Belgian companies were not enthusiastic about UK after Brexit. So began a couple of hectic days in the company of Owen and team who sorted, packed and loaded my belongings. Help with paperwork was provided by the UK office staff but contact with HMRC was difficult. My boxes now fill my new residence - a quart into a pint pot - a long job for the gents who delivered them all. The move was a stressful experience until I had MJR on board. Professional and efficient. Perhaps they are just what you are looking for too.
July 25, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Hilary,
Thanks so much for taking the time to share your experience with your Belgium to UK removal!
We're incredibly pleased to hear that Owen and the team were able to make a stressful time much easier with their professional and efficient service, especially considering the long time you spent preparing your house contents and the post-Brexit paperwork challenges.
It's great that our UK office staff were helpful with the documentation, and we truly appreciate your high recommendation. We know those final delivery stages can feel like "a quart into a pint pot," and we're glad the delivery team handled it all so well!
We wish you all the best as you settle into your new home!
Team MJGR
Matthew James Global Relocations
I'm one happy customer!
I had no experience with international removals so I was nervous about it all but MJG provided exceptional service from start to finish. Even though some things didn't go quite to plan due to things outside their control everything fell into place and was OK. I have to mention the pick-up team who did an excellent job of packing and moving things quickly. Delivery team were also very good. They listened to how I needed things placing and then just got on with it efficiently and swiftly. Also a mention for everyone working in the office. It all just turned out well and I would definitely recommend MJG to anyone moving.
July 26, 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Bo Brown,
Thank you so much for taking the time to share such a comprehensive and genuinely kind review of your international removal experience with MJG. We understand completely why you felt nervous at the start—moving internationally is a huge undertaking, and we strive to make that process as seamless as possible.
We are so pleased to hear that we were able to provide exceptional service from beginning to end. Your comments are a wonderful testament to the hard work of our entire team.
We're especially proud that even when factors outside of our control led to minor hiccups, our logistics and coordination ensured that everything "fell into place." That is exactly what our dedication to service is all about.
Your specific mention of the pick-up team and their excellent, quick packing work, as well as the delivery team who listened attentively to your placement needs, means a great deal. We will be sure to pass along your praise to those teams, as well as to our dedicated staff in the office who handle the complex coordination.
It was a pleasure helping you with your move, and we wish you all the very best in your new location. We sincerely appreciate your strong recommendation!
Team MJGR
Matthew James Global Relocations
I initially received several quotes…
I initially received several quotes from this company promptly, but when I called to discuss them, the tone of communication was curt and unfriendly, which I found stressful and off-putting. After reducing the amount I wanted to move, I was told, rather dismissively, that I would still need to pay for a minimum of 1 cubic metre, “maybe a bit less.” I requested a revised quote for the reduced items, but it was never sent. Overall, the experience felt like a waste of time, marked by unnecessarily rude and unprofessional interactions with the moving managers.
August 11, 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
Good Afternoon Ali, we thank you for your feedback. However, after locating your file and completing our investigations, I can see that we have now raised no less than 12 quotations to date based on your ever changing requirements. As a professional company, to receive continual requests for quotations that do not link circumstance with reason does raise questions of disingenuous practice at play. In addition, on a review of our recorded calls we have been unable to locate any staff member who has been either rude or unprofessional in any way, but do apologise if this is how any interaction has made you feel. We wish you all the very best.
Efficient, Reliable, great service
A very efficient, solid, reliable service, with good communication at all stages of the process. The staff were all friendly, clear and got the job done with no fuss.
August 10, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Paul,
Thank you so much for your fantastic review! We're thrilled to hear that you found our service efficient, solid, and reliable.
It's wonderful to know that our team's friendly and clear communication made the process smooth for you. We always aim to get the job done with no fuss, and we're delighted that we met your expectations.
We truly appreciate you taking the time to share your experience.
Team MJGR
Matthew James Global Relocations
Efficient removal company
Mathew James Removals moved a lot of my household goods from the UK to France recently.
The office staff were very knowledgeable about the customs rules, and asked for the appropriate documentation to ensure hassle-free clearance.
Everything was packed very well and delivered without any breakages. The teams at both the collection and delivery points were very efficient and thorough.
The only problem encountered was that there was a delay of a few weeks for the lorry to be filled before its departure to France, for which storage fees were charged.
July 15, 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Fara,
Thank you, we really appreciate your kind words. We're delighted to hear that you were pleased with the service and that our teams in both the UK and France took such great care with your belongings. Our staff works hard to stay on top of the latest customs regulations, so it's wonderful to know that their knowledge helped ensure a smooth process for you.
We also want to apologize for the unexpected delay in your shipment and the inconvenience of the additional storage fees. We understand this was frustrating, and we're reviewing our processes to find ways to better manage truck capacity and provide more accurate timelines. We value your feedback as it helps us improve our service for all our customers.
We hope you're settling in well in France, and we wish you all the best in your new home!
Team MJGR
Matthew James Global Relocations
Excellent experience with MJR from…
Excellent experience with MJR from packing in London, long term storage and international relo. Andy fantastic on delivery to a difficult city centre location in Denmark. Professional, friendly and fast - top man. Would definitely use MJR again.
August 9, 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Peter,
Thank you so much for your kind words! We're thrilled to hear you had an excellent experience with MJR, from packing in London to long-term storage and your international relocation.
It's fantastic to know that Andy's delivery to a tricky city-center location in Denmark was a success. We pride ourselves on our team's professionalism and efficiency, and it's great to see Andy recognized for being so fantastic, friendly, and fast.
Your recommendation means a lot to us, and we look forward to helping you again in the future!
Team MJGR
Matthew James Global Relocations
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear John,
Thank you so much for the fantastic review! We're thrilled to hear that we delivered on our promises and that you had such a positive experience. It means a lot to our team to know that our hard work is appreciated. We look forward to serving you again in the future!
Team MJGR
Matthew James Global Relocations
A great company to deal with.
I was so impressed with this company! I had no idea what to expect when we moved our belongings to Spain. We had the bronze level option (as we did not have any furniture as such) but I needn't have worried. Great communication at all stages. The two removal men who came to collect our belongings, were professional and efficient. The move went according to plan (except a short delay at customs) and our boxes arrived safely. All in all I was very impressed. It is quite stressful moving belongings abroad but it all went smoothly with this company. Thank you to everyone involved!
July 14, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Linda,
Thank you so much for your wonderful 5-star review! We're thrilled to hear how impressed you were with our service, especially with such a significant move to Spain.
It's fantastic to know that our bronze level option met your needs perfectly and that you felt supported throughout the entire process. We take great pride in our communication and in the professionalism of our removal teams, so it's rewarding to hear that they made a stressful situation feel smooth and worry-free.
We understand that moving abroad can be a huge undertaking, and we're so glad that despite the minor customs delay, your boxes arrived safely and the overall experience was a positive one.
Thank you again for choosing us and for your kind words. We truly appreciate your feedback and wish you all the best in your new home in Spain!
Team MJGR
Matthew James Global Relocations
Communication was great
Communication, help when I needed it - very efficient friendly and slick start to finish.
July 18, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Claire,
We are so happy to hear you had a great experience! We love to make the whole process as efficient and friendly as possible, and it's wonderful to know that our communication and support made a difference for you.
Thank you so much for your kind words and for taking the time to leave us this fantastic review. We really appreciate your business and hope to see you again soon!
Team MJGR
Matthew James Global Relocations
Reliable and competent people
August 1, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Frank,
Thanks so much for the 5-star review! We're thrilled to hear that you found our team to be reliable and competent. We appreciate your business and hope to see you again soon.
Team MJGR
Matthew James Global Relocations
A great shipping experience
The entire Matthew James transaction was great. The quotation process and virtual survey went very well. Andy and his colleague, who picked up our goods, were friendly, polite and efficient. Bessie kept us appraised on the progress of the shipment and was helpful in tailoring our delivery to our requirements and Michael and his colleague delivered the goods on time and exactly where we wanted. We wouldn’t hesitate to recommend you to friends or family.
July 1, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Derek,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a great experience with the entire team.
It's fantastic to know that the quotation and virtual survey process went well, and we'll be sure to pass on your kind words to Andy and his colleague, Bessie, and Michael and his colleague. We pride ourselves on providing a seamless and efficient service from start to finish, and it sounds like they all delivered on that promise.
We truly appreciate you recommending us to your friends and family. It means a lot!
Team MJGR
Matthew James Global Relocations
Absolutely incredible service start to finish.
Absolutely incredible! Super super friendly and helpful - with Steve and Martin going above and beyond. A credit to the company. Nothing was too much trouble and the way the boxes were labelled, packed, transported and delivered was impeccable.. you get what you pay for.. definitely recommend!! The team who also dealt with the admin side of things were also stars. Again nothing was too much trouble and we were kept informed all the way along of what was happening (thank you).
July 17, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Simon,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our team.
It's fantastic to know that Steve and Martin, along with the admin staff, went above and beyond to make your move seamless. We pride ourselves on providing friendly, helpful service, and it means a lot to us that you noticed their hard work and dedication. We'll be sure to pass along your kind words to the entire team.
We truly appreciate your recommendation and are so glad that our efforts to keep you informed and handle your belongings with care paid off. Wishing you all the best in your new home!
Team MJGR
Matthew James Global Relocations
A very smooth experience from beginning…
A very smooth experience from beginning to finish with the packaging and transit of some precious belongings to Italy. Communication was very good especially when my boxes were delivered with timings etc The delivery man Jules,was so kind, positive and helpful. The boxes were packed for me with great care and were clearly labelled. I highly recommend Matthew James, they made a great difference with my every need of moving my belongings. I highly recommend them. Thank you!
Sophie
July 21, 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Sophie,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had such a smooth experience with the packing and transit of your belongings to Italy.
It's fantastic to know that our communication met your expectations, especially regarding the delivery timings. We're also delighted to hear about your positive experience with Jules. We’ll be sure to pass along your kind words to him; he's a valued member of our team!
Ensuring your precious belongings are handled with great care is our top priority, and we're so glad to hear that you felt well looked after from beginning to end.
Thank you again for recommending Matthew James. It was a pleasure assisting you with your move.
Team MJGR
Matthew James Global Relocations
Very nice staff
Very nice staff. And it was great to have four people for the packing to make it fast and smooth.
June 30, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Laurent,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had such a positive experience with our team.
It's great to know that you appreciated the efficiency of our four-person packing crew. We always aim to make the process as fast and smooth as possible for our customers. We’ll be sure to pass on your kind words to the staff.
We appreciate you choosing us and hope to help you again in the future!
Team MJGR
Matthew James Global Relocations
Move from Spain to England
I recently moved from Barcelona, Spain to two addresses in England (London and Essex) and Matthew James were great. Not only did they offer a very fair price compared to other companies that I contacted but everything went smoothly. They also helped me fill out the necessary forms I needed for customs. Andy and Ben who came and packed up our stuff in Barcelona were absolutely fantastic, they were quick, wrapped everything very well (Andy is a tetris master!) and were an absolute delight to talk to the whole time! Our stuff arrived a little after two weeks and all the guys that unloaded everything were lovely and very efficient. They all made a very stressful process much easier and I wouldn't hesitate to use them again.
June 24, 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Laura,
Thank you so much for your wonderful review! We're thrilled to hear that your move from Barcelona to London and Essex went so smoothly.
It's fantastic to know that you found our pricing to be fair and that our team, especially Andy and Ben, made the packing process so enjoyable. We'll be sure to pass along your kind words to them and the rest of the crew for their hard work and efficiency. We agree—Andy is a true Tetris master!
Moving can be a stressful experience, and we're so glad that we were able to make it easier for you, from helping with the customs forms to the final delivery.
We truly appreciate you choosing Matthew James Removals, and we look forward to assisting you again in the future!
Team MJGR
Matthew James Global Relocations
Excelent service and great communication
July 15, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear R Majek,
Thanks so much for the 5-star review! We're thrilled to hear you had an excellent experience with our service and communication. We really appreciate you taking the time to share your feedback.
Team MJGR
Matthew James Global Relocations
Amazing Job Matthew James Removal Team
The removal team where very courteous and considerate, quick and helpful. We could not thank them more for the job they did on the day, they even aided a cooker out the house that was not going with them. We where very satisfied over all and appreciated their hard work on what was the hottest weekend of the year !!
July 12, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Leesa,
Thank you so much for your wonderful review! We're thrilled to hear that our removal team was able to provide such a positive experience for you.
It's fantastic to know that their courteous and considerate nature, along with their speed and helpfulness, made a difference on what was a very hot weekend. We're also especially proud to hear about them helping you with the cooker—that's a perfect example of the extra mile our teams are trained to go for our customers.
Your kind words mean a lot to our team, and we'll be sure to pass on your thanks. We truly appreciate you choosing us and wish you all the best in your new home!
Team MJGR
Matthew James Global Relocations
A seamless move from London to Paris
The service provided was 5 star from beginning to end. The administrative side of my international move was managed with calm and precision so that everything was in place in good time. All personnel in the various departments were patience and well informed. A special thanks goes to Grace and David. The actual move itself went extremely smoothly on both sides of the Channel. The teams were at all times very calm and polite. Nothing was too much trouble and everything was handled with extreme care. Special thanks to Steve and Scott who were fantastic!
July 3, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Kate,
Thank you so much for your wonderful 5-star review! We're absolutely delighted to hear that your international move was a positive experience from start to finish.
It was our pleasure to manage the administrative details with the calm and precision you mentioned. We're proud of our team members, including Grace and David, and we'll be sure to pass on your special thanks to them for their patience and expertise.
We're also thrilled to hear that the moving teams on both sides of the Channel handled everything so smoothly. Steve and Scott are fantastic, and we'll make sure they know how much you appreciated their calm, polite, and careful work.
Wishing you all the best in your new home!
Team MJGR
Matthew James Global Relocations
Absolutely professional.From start to finish
From start to finish, our experience with Matthew James was almost faultless.
Everything was done with professionalism, speed and friendliness.
And on the actual day of our home being emptied, for want of a better word, the four men who came to,do,this worked from the time they got there until the time they left. They worked hard and swiftly, didn’t even stop for their lunch break.
I am impressed.
June 27, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Frederick,
Thanks so much for your fantastic review! We're thrilled to hear that your experience with Matthew James was so positive.
It's wonderful to know that our team, especially the crew on the day of your move, provided you with such professional, speedy, and friendly service. We take great pride in our staff's dedication and hard work, and we'll be sure to pass on your kind words to the four men who helped you. They'll be delighted to hear that their efforts, including working through their lunch break, were so appreciated.
Your recommendation means a lot to us, and we're so glad we could make your move a success.
Team MJGR
Matthew James Global Relocations
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