Mattress Supermarket Reviews 

Avoid this place at all costs!! They delivered my sons bed with missing parts - 3 times they attempted to deliver the missing parts but arrived at the door with the same excuse “they’ve not loaded the truck with your order”. I asked for the bed to be picked up but I’ve had no response everytime I ring they don’t answer!

I ordered a headboard and mattress that did not match with our expectations. The goods were all returned in original packaging.

4 months later, still no refund just excuses that finance team are dealing with it.

I fear this company is about to go under...

Small Claims court action is now in progress

My bed was delivered, did'nt get time to open it all for a week after. There should have been 7\7 parcels, but only 4 were delivered. I've have emailed twice and have'nt yet had a reply. I have tried calling several times over the past week and there has been no answer, only to be cut off after a few minutes.

All very straightforward, very good customer service.
Given a delivery date rather than offered dates. So had to decline until a date was suitable.

Would I buy again from then, YES

Really upset and disappointed. My bed arrived with a dodgy headboard. It’s completely uneven and looks nothing like the photos on the website. I have tried to email customer service twice, with no reply to either. I have tried to ring customer service 8 times over a few days and at different times of the day, again no answer, the phone just hangs up after a while. There is absolutely no way of getting in contact with the company.

** Do not buy from this Company **
Bed was delivered with a miss sized headboard and damaged footboard. Arranged an exchange for Saturday between 4-7 no one showed up or notified us of any issues. I have emailed and phoned numerous times and no response. I have requested a full refund as we are without a bed and had to purchase elsewhere.
**Do not buy from this Company **

Horrible experience - avoid at all costs!

I have tried to order two beds, but week after week it’s been an endless loop of cancellations, mystery rescheduling, and sudden "damages" supposedly discovered right at the time of loading onto the delivery truck (I've since seen others report this exact same word-for-word excuse).

Every time you call the company, you cycle through phone menu options only to find they never pick up, or the line mysteriously disconnects after being on hold for 20+ minutes. Unsurprisingly, the delivery service they use (Prime Home Delivery) shares the exact same phone menu and hold music—making it painfully obvious how connected this operation is.

Don’t waste your time, patience, or money here. I have already reported this business and thankfully had my payments frozen/cancelled through Klarna.

(Update: As I was literally writing this review, I was sitting on hold with them yet again, and the line abruptly disconnected. Perfect timing.)

Ordered and paid £194.95 online for a bed base from Mattress Supermarket on 28th July 2026. No response to my numerous phone calls and emails as to when it is being delivered.
Their 3-10 business days delivery ends tomorrow - Tuesday 11th August 2026.
If I have not received the bed base on this date, I will contact my bank.
Update, Mattress Supermarket have offered to deliver the item on the 24th August which I have not accepted as it was needed by today. I have, therefore, contacted my bank who have now opened a case.

I placed an order on 8th July and only half of the order has arrived- mattress and headboard, which is useless without the bed. I have called 21 times and emailed 4 times and spoken to 5 different people, who have promised to contact me via email about delivery, which I am yet to receive

Please can you update me on a delivery date, or issue me a full refund so that I can get a bed elsewhere. You’re welcome to collect the mattress and headboard, once I have received the refund

UPDATE i asked for a refund or the bank will do it
They sent email saying they will take 25% as i have cancelled so there is the scam they are playing
Selling beds not fullfilling the order then taking 25%of the refund how many are they dojng yhis to i have reported this company the bank are doing an investigation also

This is an appalling company do not waste your time or money
The website itself is an utter con
They lie if you ever get a reply at all ignore phone calls by cutting you off
I tried the button press one for sales yes no problem there
Set up to scam you from day 1
I ordered a single bed on the 9th July
They eventually gave me a date on delivery the 9th of Aug no sign of it
Ps to other customers going through thus contact your bank
They will reimburse you then claim them

Absolutely appalling service. I ordered a bed over a month ago and have now been given FOUR delivery dates — 24th, 25th, 26th July and finally 9th August — and they’ve failed to deliver on every single one. Yet they still have the cheek to ask me for a review.
Looking through the reviews, it’s clear I’m far from the only one. Customer after customer is reporting the same issue: missed delivery dates, excuses and orders simply not arriving. At this point, it’s difficult to see this as anything other than completely unacceptable treatment of customers. Avoid unless you’re happy to pay for a bed you may never receive.

No stars actually this company is a joke, customer service is non existent and promise delivery and it don’t turn up with no communication at all! This happened twice, they don’t answer the phone and completely ignore my questions in my e mails answering with a generic we are sorry and thanks for your patience DO NOT ORDER from this awful company do NOT GIVE THEM your MONEY
Absolutely disgusting company that do not care for their customers at all

We bought a 'small double' ottoman bed base from mattresssupermarket.co.uk
We carefully selected the item and checked its dimensions against our requirements as the base had to fit in-between fitted wardrobes.
After a lot of issues with delivery the bed was finally delivered.
Unfortunately it did not fit in-between our fitted wardrobes as is was almost an inch wider than their stated dimensions. It also had missing features compared to the website - like the lifting handle cutouts and central dividers, one of the feet was also broken.
I contacted the company immediately and stated that the item was not as described and I wished to return it. I enclosed relevant pictures etc. pertinent to the situation.
Eventually they collected the bed base on June 26th but I have yet to receive my £269 refund - despite numerous emails. They just keep saying my refund is 'being processed'. I'm at my wits end with this. Almost 6 weeks and no refund in sight! Shocking company!

I ordered a bed base the 5th July and its now 8th August 2026 and am still waiting. Got given 2 delivery slots and never heard from any. Rang the customer service and keep getting cut off. Sent numerous emails asking for a refund and just get an email back saying thankyou for your patience. Absolutwly appauling company and service. Still trying to get a refund.

The mattress is fine nice and firm and the service was good they but the mattress in the room for us very good service thank you

I would strongly advise to avoid purchasing a bed from this company. They were due to delver a bed I had purchased, cancelled the first delivery then gave the incorrect time on the second, so after waiting all day it did not arrive. Then gave a redelivery date of over 2 weeks from original date. Now refusing to provide a full refund, even though they did not supply the order. Terrible customer service, now ignoring emails. I hope no one else has to go through this ordeal, I’d strongly recommend you do not purchase any goods from this company.

- Bed quality is 4-4.5/5. Would improve the assembly manual as it is poor.
- Customer service is difficult to get hold of (I had difficulty with delivery). Their phone number does not work, so everything is on email. However, all my queries were answered by email. Would make the customer service phone line available to use.

Excellent delivery and communication would highly recommend

The mattress and divan are lovely, and I’m very happy with them. There was a slight delay with the delivery due to an issue with the delivery service, but I was kept informed by email and the bed arrived the following day. Overall, I’m very happy with both the service and the quality of the mattress and bed.

Shocking service , said they would deliver Thursday 6th and give me a 3 hour slot they didn’t an email saying a driver was sick on the Thursday. We had dismantled our bed and had nowhere to sleep. I still have no delivery option it’s Friday 7th , the last email said next week sometime. No one answers the phone emails bounce back.
Also advised or my wife disability and my own spine fusion and they don’t care*****Do not use.