Mavis.com Reviews 34,435

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 5,224 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, honesty, and helpfulness, often highlighting specific individuals who provided exceptional service. Many people appreciate the quick and efficient service, noting that their automotive needs were met promptly and effectively. The customer service is consistently described as excellent, with consumers feeling well-informed and respected throughout their visits. Reviewers also find the pricing to be fair and reasonable, often receiving good deals. However, some customers reported negative experiences, including issues with unquoted prices and concerns regarding personal items in vehicles. A few people also mentioned concerns about perceived disrespectful behavior from staff, and instances where service was perceived as lacking or inefficient, with some experiencing delays or incorrect work being performed.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness and... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the quick and efficient service, with... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the quick and efficient help, with... See more

Location

Reviewers mention positive feedback about location. Many customers consistently praise specific locations for... See more

Price

People report positive experiences with price. Many customers found the pricing reasonable and fair, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

John at Mavis Tire Baldwinsville NY is the shop expert on the front desk for automotive repairs. Many customers ask for him, looking to speak with him concerning their automotive problems. He respon... See more

Company replied

Rated 5 out of 5 stars

5 stars and more!! Dint get their names but it was a young female manager and a tech that assisted me. Excellent customer service with a smile. Gerald’s tire completely messed up my vehicle which c... See more

Company replied

Rated 5 out of 5 stars

I had a great experience at Mavis Tires & Brakes. Mike was professional, honest, and explained everything clearly before working on my car. My brake service was completed quickly, and the pricing was... See more

Company replied

Rated 5 out of 5 stars

Had a great experience here from start to finish. The team was professional, honest, and straight to the point — no runaround or pressure, just real communication about what my car needed. They broke... See more

Company replied


Company details

Information provided by various external sources

Founded in 2008, Mavis developed a peer-to-peer (P2P) proxy sharing application that enables users to access the internet anonymoulsy, protecting the user's privacy and confidentiality from traffic analysis. Mavis protects user's personal information by hiding the source computer's identifying information, and prevent web sites from learning the user's physical location. Mavis is used by individuals and businesses worldwide for a wide variety of reasons. ...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

34K reviews

5-star
4-star
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1-star

Replied to 59% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

The manager was great and very…

The manager was great and very knowledgeable about tires and the technician was awesome Chris/Brian thanks for everything I greatly appreciate it.

April 26, 2026
Unprompted review
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Reply from Mavis.com

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

Five Stars for Mavis in Southampton, PA

I had a very positive experience at Mavis Tire in Southampton. One of my tires had been losing air, and after searching for a shop open on a Sunday, I was glad to find them available. The person at the counter was courteous and friendly, and my tire was repaired in a very timely manner. I truly appreciated the quick, professional service and would highly recommend this shop.

April 25, 2026
Unprompted review
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Reply from Mavis.com

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 1 out of 5 stars

i would not recommend going there

i would not recommend going there. go to town fair or anywhere else. i’ve had to go and have every tire bead resealed and rebalanced. they also declined working on my truck because i have wheel spacers after i called and told them i bought the tires less than a month ago and 2 of them were leaking air. they told me they couldn’t fix them because i have spacers. so i went to town fair tire and they fixed my issue in less than an hour with 0 hassle. i paid 1600$ and they can’t even take care of me. will never go back to mavis tire in salem nh.

March 19, 2026
Unprompted review
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Reply from Mavis.com

Hi Wiliam Page, we're sorry to hear about your experience at our Salem NH location. We understand your frustration and would like the opportunity to address your concerns. Please reach out to us at 914-984-2500, Option #2 so we can assist you further. Thank you for bringing this to our attention.

Consumer Solutions

Rated 5 out of 5 stars

Great service

They got me right in to get me a new tire and was nice and understanding and gave me a great deal for one tire

April 26, 2026
Unprompted review
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Reply from Mavis.com

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars

That they can trust where they do business.

They got to work shortly after I got there to have a tire repaired and took care of the problem in a timely manner.

April 24, 2026
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Reply from Mavis.com

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

Highly recommend

Here’s a polished, genuine-sounding review you can use or tweak:



I had an absolutely outstanding experience with this company, and I especially want to recognize their customer service representative for going above and beyond. From the moment I reached out, they were friendly, patient, and truly attentive to my needs. They took the time to listen, answered all of my questions clearly, and made sure I felt valued as a customer.

It’s rare to come across someone who genuinely cares about helping people, but that’s exactly what I experienced. The entire process was smooth and stress-free thanks to their professionalism and positive attitude.

This company clearly prioritizes customer satisfaction, and it shows through their team. I highly recommend them to anyone looking for reliable service and exceptional support. I will definitely be coming back! Hugh shout out to Liz. Thank you for amazing customer service!

April 24, 2026
Unprompted review
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Reply from Mavis.com

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars
Mavis.com logo

Reply from Mavis.com

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

Went in with a problem with the spare…

Went in with a problem with the spare tire. Problem was fixed and the service was great. Mike did an awesome job! Thank you!

April 24, 2026
Unprompted review
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Reply from Mavis.com

Thank you so much for the kind words. We truly appreciate you taking the time to rate us and provide feedback. We look forward to seeing you again and providing another incredible experience!

Rated 5 out of 5 stars

Slow leaking tire/Great service

Brian, Joesph, Ken, and Willy were absolutely awesome. I was a walk in at 11 am, with a slow leaking tire, they were so busy, but said if I could leave car, they would work it in and get it done before end of the day. They called me at 2 pm and my tire / car was ready for pickup. I’m forever grateful. They even gave me a discount on my service. We’ve bought tires from them twice before and they have always been this great !!!!

April 25, 2026
Unprompted review
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Reply from Mavis.com

Thank you so much for the kind words. We truly appreciate you taking the time to rate us and provide feedback. We look forward to seeing you again and providing another incredible experience!

Rated 5 out of 5 stars

Great service with decent prices

Great service with decent prices. The team continues to go above and beyond for their customers.

April 25, 2026
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Reply from Mavis.com

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars
Mavis.com logo

Reply from Mavis.com

Thank you so much for the kind words. We truly appreciate you taking the time to rate us and provide feedback. We look forward to seeing you again and providing another incredible experience!

Rated 1 out of 5 stars

Spent almost $4k within a week just for…

Spent almost $4k within a week just for my car to keep making the same noise it was making after they installed brand new tires and going back n forth to the shop almost everyday. Scam!

April 25, 2026
Unprompted review
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Reply from Mavis.com

Hello Roman Higareda, we're sorry to hear about your experience and the ongoing issues with your car. We would like to understand more about your situation and work towards a resolution. Please reach out to us at 914-984-2500, Option #2, so we can assist you further. Thank you for bringing this to our attention.

Consumer Solutions

Rated 1 out of 5 stars

Appointment Means Nothing Here — Long Wait and Dirty Car

⭐☆☆☆☆ (1 Star)
I’ve been a loyal customer, but after this experience, Mavis Tire has lost a reliable customer.

I had a 9:00 AM appointment on April 25, 2026 for a state inspection and oil change. When I arrived, the front desk said they were “a little behind,” which I understood. However, my vehicle didn’t even get into the shop until around 9:30 AM, and what should have been a routine service wasn’t completed until 11:34 AM.

At 11:15 AM, when my car was pulled out, I asked if they had reset the inspection light on my dashboard, only to be told no one had done it, and they had to find someone who knew how to reset it. That caused even more delay.

The worst part was getting into my car and finding grease all over the driver’s door, passenger seat, and armrest. This is the second time I’ve had my car returned with grease all over the interior, which is unacceptable.

If you’re pressed for time, have an appointment, or care about your vehicle being returned clean, I do not recommend this garage. Poor time management, lack of attention to detail, and repeated issues with leaving grease inside customers’ vehicles have made me take my business elsewhere.

April 24, 2026
Unprompted review
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Reply from Mavis.com

Hi Chad, I'm sorry to hear about your recent experience with us. We understand the importance of timely service and maintaining the cleanliness of your vehicle. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly and work towards a resolution. Thank you for bringing this to our attention.

Consumer Solutions

Rated 5 out of 5 stars

I recently had a great experience at…

I recently had a great experience at Mavis Tires & Brakes thanks to Jermaine. From the moment I arrived, he was professional, friendly, and very knowledgeable. He took the time to explain what my car needed without making me feel pressured into unnecessary services, which I really appreciated.
Jermaine kept me updated throughout the process and made sure everything was done efficiently and correctly. It’s not always easy to find someone you can trust with your vehicle, but he made the entire experience stress-free.
Customer service like this really stands out. If you’re going to Mavis, I highly recommend asking for Jermaine—he goes above and beyond to make sure you’re taken care of.

April 25, 2026
Unprompted review
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Reply from Mavis.com

Thank you so much for taking the time to rate us. We know how busy life can get and it means so much. We look forward to delivering this level of service every visit!

Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with Mavis Tire on St. George Ave in Rahway. I purchased tires from them with the expectation that the warranty they sold me would actually be honored if something went wrong. Unfortunately, that hasn’t been the case at all.

When I brought my vehicle back in for an issue that should have clearly been covered under the warranty, I was told I still had to pay for labor. That completely defeats the purpose of paying extra for coverage in the first place. A warranty should provide peace of mind—not surprise charges and fine-print loopholes.

What made the situation worse was dealing with their corporate office. Instead of resolving the issue or standing behind their service, they were just as unhelpful and seemed more interested in collecting additional money than honoring their commitments to customers.

Overall, this experience felt misleading and frustrating. If you’re considering buying tires here, I strongly recommend thinking twice. A warranty that doesn’t actually protect you isn’t worth the paper it’s printed on. Stay away if you expect honest service and accountability.

April 25, 2026
Unprompted review
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Reply from Mavis.com

Hi George, we're sorry to hear about your experience with the warranty and the service you received. We understand how frustrating it must be to feel misled and not have your concerns addressed properly. Please reach out to us at 914-984-2500, Option #2, so we can discuss this further and try to make things right. Thank you for bringing this to our attention.

Consumer Solutions

Rated 1 out of 5 stars

They forgot the under carriage shield…

They forgot the under carriage shield and I drug it for a bit. Pay attention. Was very embarrassing

April 24, 2026
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Reply from Mavis.com

Hello Deanne, we're sorry to hear about your experience with the undercarriage shield. We understand how frustrating and embarrassing that must have been. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly. Thank you for bringing this to our attention.

Consumer Solutions

Rated 5 out of 5 stars

Sent son to them for new tires this…

Sent son to them for new tires this morning. He was in and out and treated right. Thanks JJ

April 24, 2026
Unprompted review
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Reply from Mavis.com

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars

Happy Customer

I am writing to share my appreciation for the excellent service my wife received at your shop today. She arrived with a flat tire, and your team was incredibly efficient, pulling the vehicle in immediately and completing the replacement in less than 30 minutes.

I have consistently experienced excellent service every time I visit this location. Please pass along my thanks to the team for their professionalism and for getting my wife back on the road so quickly.

Best regards,

April 24, 2026
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Reply from Mavis.com

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

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