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Rated 5 out of 5 stars

Ended up purchasing Maxemail again after our work fax has been out of order for a couple months with no solution offered. It has been a godsend for priority faxes. I'm hoping to not consistently be... See more

Company replied

Rated 3 out of 5 stars

So far, the service is okay. Disappointed that terms for toll free numbers are not good. I tried MetroFax and MyFax and both of those had toll free numbers available which were part of the incoming... See more

Company replied

Rated 4 out of 5 stars

I think the service is great although as faxing fades, it is hard to say this service is a true value anymore. There should be better options for pricing for a two or three person office, which would... See more

Company replied

Rated 5 out of 5 stars

The way to fax in 2016. So easy to use, especially in a paperless environment. I would highly recommend.

Company details

  1. Internet Service Provider

Information provided by various external sources

We keep our email and phone support in-house so that you can get quick and accurate answers to your questions, and prompt response to any issues. The same people who created MaxEmail in 1996 are still here running and maintaining the service, so you'll always get the most knowledgeable answers to your questions.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

133 reviews

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Rated 4 out of 5 stars

Reliable, suggest one improvement

Reliable fax messages. Will always send to difficult locations that MetroFax refuses to send to on weekends.
But there is one component of MetroFax that MaxEmail could benefit from: its own address book within the app. It tries to drag addresses and numbers from my Contact list, which is separate from the Fax numbers that I use frequently only for business. Because they are several different locations of the same named business (Walgreen's and other pharmacies), creating easily recognizable differences to make finding them easy for the app would be a big PITA.

February 1, 2016
Unprompted review
MaxEmail.com logo

Reply from MaxEmail.com

Hi Dr. Hudgins,

Thanks for your review! Glad you like the app & that it has been reliable for you!

Aside from being able to access phone numbers from your contact list, we do have a MaxEmail address book that you can keep your fax-only numbers in. I understand your feedback about multiple fax numbers with the same company name, and I will add this to our list of enhancements for a future release. I will follow up with you to get some clarity around this so we can make the app even better.

Thanks again!
Jim

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Rated 5 out of 5 stars

Best business decision I have made!

MaxEmail is so easy to use and it is very convenient to be able to see incoming faxes no matter where I am.

January 28, 2016
Unprompted review
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Reply from MaxEmail.com

Hi Christina! Thanks for your review. I'm glad you are enjoying the app!

Best Regards,
Jim Siwek

MaxEmail.com

Rated 5 out of 5 stars

Outstanding

Always outstanding service, including customer service when needed, from this company with which I've dealt for nearly a decade.

January 28, 2016
Unprompted review
MaxEmail.com logo

Reply from MaxEmail.com

Thanks Jonathan! It's great to see this from a long time customer! It's been a pleasure serving you!

Best Regards,
Jim Siwek

MaxEmail.com

Rated 5 out of 5 stars

Efax Service

Nice service! Working very smooth for us!

January 27, 2016
Unprompted review
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Reply from MaxEmail.com

Thanks for your review Northlake! Glad everything is working for you!

Best Regards,
Jim Siwek

MaxEmail.com

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Rated 4 out of 5 stars

Needs better options for small businesses

I think the service is great although as faxing fades, it is hard to say this service is a true value anymore. There should be better options for pricing for a two or three person office, which would also make managing the various lines a bit easier.

January 27, 2016
Unprompted review
MaxEmail.com logo

Reply from MaxEmail.com

Thanks for your review & comments David!

We do currently have a 3 line Corporate Lite plan that includes 3 numbers and consolidated billing for $39.95.

We'll be sure to keep your comments in mind if/when we alter our plans.

Thanks again!
Jim Siwek

MaxEmail.com

Rated 4 out of 5 stars

a bit to expensive

The technology has been around since the late 80's. But the price is a bit to high.

January 27, 2016
Unprompted review
MaxEmail.com logo

Reply from MaxEmail.com

Thanks for your review & comments Bryan! We try to stay competitively priced at 1/2 to 1/3 the cost of a dedicated telephone line alone, and still offer the convenience of modern day delivery methods (web, email, etc.).

If you need to send or receive faxes, we'll be here for you!

Thanks again!
Jim Siwek

MaxEmail.com

Rated 5 out of 5 stars

A great product! Very eassy!

Worth the purchase!

January 27, 2016
Unprompted review
MaxEmail.com logo

Reply from MaxEmail.com

Thanks Lynda! Glad it was easy to set up & a good value for you!

Best Regards,
Jim Siwek

MaxEmail.com

Rated 5 out of 5 stars

Has worked great for what I do!

Quick and easy!

January 27, 2016
Unprompted review
MaxEmail.com logo

Reply from MaxEmail.com

Thanks for your review Josh! Glad MaxEmail is working for you!

Best Regards,
Jim Siwek

MaxEmail.com

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Rated 5 out of 5 stars

Superb value

At $24/year, this just cannot be beat. I can fax a document just by emailing it to a maxemail address. I can give people a maxemail phone number and anything they fax to me shows up in my email. No need to go through any proprietary web interface --- the email-to-fax gateway works so well, works with my existing email, is reliable, and is well supported. When my credit card expired, getting the service unstuck was a snap --- the web link in the email notification just worked. Truly a great service.

December 28, 2015
Unprompted review
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Reply from MaxEmail.com

Hi Kenneth!

Thanks for your review! I'm glad you are enjoying the MaxEmail Fax service! We sincerely appreciate your business.

Wishing you a happy & prosperous 2016!

Best Regards,
Jim Siwek

MaxEmail.com

Rated 5 out of 5 stars

MaxEmail GREAT VALUE AND SAVINGS

Excellent service. I was using EFAX which was costing me almost $200 a year and for the amount of faxing that I was doing was way too costly. MaxEmail basic account very reasonable and a fraction of the cost of what EFAX was charging me.

September 28, 2015
Unprompted review
MaxEmail.com logo

Reply from MaxEmail.com

Thanks JB! I'm glad you love the service! Thanks for taking the time to write your review - we appreciate it!

Best Regards,
Jim Siwek

MaxEmail.com

Rated 5 out of 5 stars

MaxEmail is the best!

Porting my existing dedicated fax line was seamless. By using MaxEmail I am saving approximately $400/year on my phone bill. Set up was easy and I couldn't be happier with the support I received during the process.

September 10, 2015
Unprompted review
MaxEmail.com logo

Reply from MaxEmail.com

Thanks Gordon! We're glad the port process was smooth & that you're saving a lot of money too! Thanks for taking the time to write your review!

Best Regards,
Jim Siwek

MaxEmail.com

Rated 5 out of 5 stars

Convenient!

I work as a hospice nurse and we are always on the go. This app cuts my time. I don't have to
go back to the office or home to use our fax machine. Thank you so much.

August 25, 2015
Unprompted review
MaxEmail.com logo

Reply from MaxEmail.com

Hi Diane,

Fantastic! Saving time & convenience was the main reason for building the apps. I'm glad the apps are saving you time & trouble! And thanks for taking the time to send your review.

Best Regards,
Jim Siwek

MaxEmail.com

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Rated 5 out of 5 stars

amazing

I got this app to fax from my iPhone it's fast, easy and able to fax many pages within seconds.

August 7, 2015
Unprompted review
MaxEmail.com logo

Reply from MaxEmail.com

Thanks for your review! I'm glad MaxEmail is working for you!

Best Regards,

Jim Siwek
MaxEmail.com

Rated 4 out of 5 stars

So far so good

I am pleased not to be paying $40+ $$ a month for a phone bill. I don't receive many faxes but still need to maintain a line, I'm happy with service and cost

July 28, 2015
Unprompted review
MaxEmail.com logo

Reply from MaxEmail.com

Excellent! Thanks for talking the time to send in your review, we appreciate it. Let us know if there is anything we can do for you.

Best Regards,
Jim Siwek

MaxEmail.com

Rated 5 out of 5 stars

THE BEST !!

I've used others but MaxEmail is far superior ! I love it !! I would recommend this to anyone. It does not disappoint.

July 12, 2015
Unprompted review
MaxEmail.com logo

Reply from MaxEmail.com

Thanks so much for taking the time to send us your review of MaxEmail! I'm glad it is working well for you!

Best Regards,
Jim Siwek

MaxEmail.com

Rated 5 out of 5 stars

Great for business!

MaxEmail is SO easy and convenient! I would highly recommend this service if you have any needs to receive faxes. No need for a device to receive faxes or wasting paper with solicitors sending faxes that you don't want. It is easy and a time saver!

July 1, 2015
Unprompted review
MaxEmail.com logo

Reply from MaxEmail.com

Thanks for your review! I appreciate you taking the time to share your thoughts about MaxEmail!

Best Regards,
Jim Siwek

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Rated 5 out of 5 stars

Great Fax app

This is a great fax app. Support id quick to respond (even on weekends) and my favorite thing is it connects with document you have saved on the cloud. You get returned faxes to your email so no need for a fax machine. You can do everything from your phone on the go!

May 18, 2015
Unprompted review

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