The quality of the jewellery is fabulous , couldnt fault it at all , it comes beautifully packaged .The only reason for the 4 not 5 star is that the courier company that you use in Western Australia t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered an engagement ring and eternity band. Delivery took a little longer than I had hoped, but maybe because I was so excited. They arrived packed with nice presentation while keeping items saf... See more
Company replied
The jewelry is absolutely stunning! It’s beautiful online but so much more prettier in person. I would have given them 5-stars but took off one star because of the wait time. You will wait at least tw... See more
Company replied
I am absolutely delighted with my ring! ❤️ It is beautiful and looks exactly like the photo. I accidentally ordered the ring one size too big, but the customer service was amazing. I contacted th... See more
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Company details
About Maxinejewelry
Written by the company
"Bring women more confidence, elegance and sunshine" is the dream which Maxine wants to come true. Maxine’s mission is to create premium stone that shines like a real diamond.
Contact info
UNIT 616，6F.,KAM TEEM INDUSTRIAL BUILDING,135 CONNAUGHT ROAD WEST,SAI WAN HK , 999077, Hong Kong
- +12762576620
- service@maxinejewelry.com
- maxinejewelry.com
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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This company is fraudulent
This company is fraudulent. The rings do NOT look like this in person. They shipped me plastic looking rings after I asked for cancellation, will not accept the rings back, and charged me 2x after I disputed with my credit card company. Don’t order from them, they’ll rip you off
November 17, 2025
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you for your message, and we sincerely apologize for your dissatisfaction with our products. We understand your concerns and would like to clarify that the gemstones used in our rings are either simulated diamonds or moissanite, not plastic. We take great care in selecting high-quality materials for our jewelry.
We have already provided you with the latest resolution options via email. Please check your inbox for further details on how we plan to resolve this matter.
Once again, we apologize for any confusion or inconvenience caused, and we remain committed to ensuring your satisfaction.
Kind regards,
The Maxine Jewelry Team
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Size up when considering a 3 ring set, fits tighter than 1 ring option.
I ordered the blue stone ring and it was beautiful. I also ordered a 3 ring set and I would keep in mind when ordering this type of set, size up 1/2 size as 3 rings together do fit tighter on your hand. The rings are beautiful and I would definitely order from this company again. Customer service is responsive and offers a fair solution to any issue you may have.
January 21, 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you for taking the time to leave such a thoughtful review! We’re so glad to hear that you love the blue stone ring and the 3-ring set.
We’re also thrilled to hear that our customer service was responsive and helpful. Providing a great shopping experience is our top priority, and we’re so happy to know we were able to meet your expectations.
We truly appreciate your kind words and are looking forward to serving you again in the future. If you ever need anything or have more questions, don’t hesitate to reach out.
Kind regards,
The Maxine Jewelry Team
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your fantastic review! We’re thrilled to hear that you are happy with the quality of your ring and that it arrived quickly. At Maxine, we’re committed to offering beautiful, high-quality pieces, and we're so glad you love your new ring.
Your satisfaction is incredibly important to us, and your kind feedback means a lot. We look forward to serving you again in the future!
If you have any questions or need further assistance, please don’t hesitate to reach out.
Kind regards,
The Maxine Jewelry Team
The quality and shine is perfect
having this product was like a dream come true, it's heavy material shiny and the packaging was perfect none leaving any detail left even the the ring spiral.
thank you so.
January 23, 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your kind words and for taking the time to leave such a thoughtful review! We’re thrilled to hear that our product met your expectations and that you’re enjoying the quality and packaging. At Maxine, we take great pride in every detail, from the material to the packaging, and it’s wonderful to know that it’s made your experience a memorable one.
Your feedback truly means a lot to us. If you ever need anything else, feel free to reach out — we’re always here to help!
Kind regards,
The Maxine Jewelry Team
Pretty glass
Was the ring pretty, yes. However, I just went and sold my two bands to get money for the silver. And the jeweler tested these “highly rated lab created diamonds” and they are glass. Straight. Up. Class. Not Cz not lab grown GLASS
January 10, 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you for your feedback, and we are truly sorry for any confusion regarding your purchase.
We would like to clarify that our products are made of S925 sterling silver with 18K gold plating, and the gemstones are simulated diamonds and moissanite.
To better assist you and provide a satisfactory solution, could you please provide your order number or other relevant order details? Once we have this information, we will review your order and work with you to resolve the matter promptly.
We sincerely appreciate your understanding and look forward to your reply.
Best regards,
The Maxine Jewelry Team
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I loved everything about my ring and…
I loved everything about my ring and earrings 😍
January 15, 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your wonderful feedback!
We are thrilled to hear that you loved your ring and earrings. Your satisfaction is our top priority, and knowing that you are happy with your jewelry truly means a lot to us.
We appreciate your support and hope to have the pleasure of serving you again soon with more beautiful pieces from Maxine Jewelry.
Warm regards,
The Maxine Jewelry Team
Consistent Quality Over Time
This isn’t my first time ordering from this store, and consistency has been the main reason I keep returning. Each piece I’ve received has matched what was shown online, both in finish and fit. After several purchases, I feel comfortable placing an order without second-guessing details. That level of reliability is something I value when buying jewelry online.
January 21, 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your kind review and continued trust in us! We’re delighted to hear that the consistency and quality of our jewelry have kept you coming back. We strive to always deliver pieces that match what you see online, and it’s wonderful to know you feel confident placing your orders with us.
Your feedback means a lot, and we’ll continue to ensure you receive the same reliable service and beautiful pieces you’ve come to expect.
Thank you again for choosing Maxine Jewelry!
Kind regards,
The Maxine Jewelry Team
On my 6th ring and absolutely love…
On my 6th ring and absolutely love them!!
January 21, 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you for your fantastic review! We’re so happy to hear that you’re loving your 6th ring from us! Your support means the world to us, and we’re thrilled that you continue to enjoy our pieces.
We can’t wait to provide you with many more beautiful rings in the future!
Kind regards,
The Maxine Jewelry Team
Amazing
I had to write another review I received another ring from Maxine. I think it was my fourth or fifth ring, but I’m not writing around the amazing jewelry. They have the quality of the Joy I’m writing because I had a problem with a ring. I approached the company. They not offered me a solution. They offered me several solutions that were very customer service oriented. They went out of their way to make a situation right a small situation. I have to say they’re very easy to work with. They are very accommodating and their jewelry is still just outstanding. I don’t know how they do it for the prices that they do, but I will be buying many more pieces from this great company. Please don’t waste your money with those other fly-by-night jewelers. This is where you want to spend your hard earned money. I promise you you won’t be disappointed.
January 21, 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your amazing review! We’re thrilled to hear that you’re happy with both our jewelry and customer service. Going the extra mile for our customers is always our priority, and your feedback means the world to us.
We truly appreciate your continued support and look forward to providing you with many more beautiful pieces in the future.
Kind regards,
The Maxine Jewelry Team
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Clear Communication From Start to Finish
I contacted customer service once to clarify a sizing concern, and the response was clear and practical. Instead of vague reassurance, they explained what would work better based on the style I chose. The order arrived as discussed, and the fit turned out right. That kind of straightforward support makes the buying process easier, especially for jewelry.
January 20, 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your kind feedback. We're thrilled to hear that our customer service team was able to address your sizing concerns clearly and practically, and that your order arrived as expected with a perfect fit!
At Maxine Jewelry, we always aim to provide detailed and straightforward support to ensure our customers feel confident in their purchases. It’s wonderful to know that our approach made your buying process easier.
We look forward to assisting you with any future jewelry needs and ensuring your experiences with us are always as smooth as possible.
Kind regards,
The Maxine Jewelry Team
I order a 3 ring engagement ring
I order a 3 ring engagement ring. In a size 9. Even though I received only 2 rings, it is very beautiful. It has excellent shine and I make sure I take care of these rings. I don’t submerge it in water. I’ve received many compliments on my engagement ring. I did reach out to customer service and it does take 24-48 hours for a response. But they do answer. I did receive my ring. Thank you so much for your quick response. Now my set is complete
December 26, 2025
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you very much for your kind feedback and for sharing your experience with us. We are truly happy to hear that you love the beauty and shine of your engagement ring, and we sincerely appreciate the care you take in wearing it.
At the same time, we would like to offer our sincere apologies for the inconvenience caused by the missing ring in your original delivery. Once we received your report, we arranged a replacement shipment for the missing ring immediately.
According to the latest logistics information, the replacement package was successfully delivered and signed for on January 19. We have also sent the delivery confirmation details to your email for your reference. Kindly check your inbox, and please let us know if you have any difficulty locating the information.
We truly appreciate your patience and understanding. If you have any further questions or need additional assistance, please do not hesitate to contact us — we are always here to help.
Warm regards,
Customer Service Team
I bought a ring and the gold tarnished…
I bought a ring and the gold tarnished witchin a week and they do not refund you they give you the run around do not buy from this place horrible customer service horrible product.
January 5, 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
We sincerely apologize for the discoloration issue with your ring. In some cases, slight fading or tarnishing can occur over time depending on how the ring is worn and exposed to water, lotions, or other substances.
Regarding your concerns, we have already provided the latest proposed solution via email. Please kindly check your inbox for the details and let us know your response.
Once again, we are very sorry for the inconvenience caused and appreciate your understanding.
Kind regards,
The Maxine Jewelry Team
I am writing to expres my profound disappointment
I am writing to express my profound disappointment regarding the recent ring purchase, which was intended to commemorate my 50th wedding anniversary. The central stone, despite being a certified Moissanite for which I incurred a significant additional expense, is considerably smaller than anticipated. Furthermore, the side diamonds exhibit an appearance that suggests they are not genuine. Given that this ring was meant to be a lifelong adornment, I am deeply embarrassed to have reverted to my original, modest wedding set from 48 years ago. This situation is profoundly disheartening.
Your company prominently advertises an exceptional exchange/refund policy, even providing a dedicated form for return details. However, a critical piece of information is omitted: the return shipping costs are entirely borne by the customer. While you mandate tracked shipping to confirm dispatch, you fail to disclose that returning such a small item can incur costs approaching $100.00. Without any financial assistance from your company, I am currently unable to cover these shipping expenses, leaving me with the burden of two ring payments on a limited fixed income. Consequently, neither ring is suitable for my upcoming anniversary celebration.
This experience has caused me significant distress, and the prospect of my vow renewal anniversary has been severely compromised
January 14, 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
We are truly sorry to hear about your experience and sincerely apologize for the disappointment and distress this situation has caused—especially given the importance of your 50th wedding anniversary. We deeply regret that the ring did not meet your expectations, and we completely understand how meaningful this piece was intended to be for you.
Please allow us to assure you that we take your concerns very seriously. Regarding the return process, we sincerely apologize for any lack of clarity about return shipping costs. To help resolve this matter, we are willing to cover part of the return shipping cost once the product is sent back to us.
We have already emailed you with our latest proposed solution, including next steps to assist you further. Kindly check your inbox and reply to us at your convenience so we can proceed as quickly as possible.
Once again, we are very sorry for the inconvenience and disappointment caused. We truly appreciate your patience and the opportunity to make this right.
Warm regards,
Maxine Jewelry Customer Support Team
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I love my rings
I love my rings! They are beautiful and true to size individually, and the quality is great.
I am only knocking off one star for two small things (not deal breakers). First, one of the rings was shown fully stacked in the photo, but when stacked exactly that way, it was much larger than expected. When I say large, I mean it would have sat past my knuckles. I’d say I have pretty average-sized hands. Luckily, I was able to restack both rings and mix them differently so it worked out.
The second issue was pricing timing. About 30 minutes after I placed my order, I saw an ad for buy one get one free, which would have saved me around $75–$100. Obviously, it is what it is, but it was a little frustrating.
Overall, I am very happy with the rings and would still recommend them.
January 16, 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you very much for your thoughtful review and for sharing your experience with us. We’re delighted to hear that you love the rings, that they are true to size individually, and that you’re happy with the quality.
Regarding the stacking look shown in the photos, ring appearance can vary depending on hand shape, finger length, and how the rings are styled. We’re glad to know you were able to restack them in a way that worked well for you.
As for the promotion timing, we completely understand your feelings. Kindly note that each order can only apply one discount or promotion.
If you have any questions or experience any issues with wearing, sizing, or anything else in the future, please don’t hesitate to contact us. We’re always happy to help.
Thank you again for your support and recommendation.
Warm regards,
Maxine Jewelry Customer Support Team
Better than I expected
I don't usually leave reviews, but this purchase was worth mentioning. I ordered a ring and was honestly a bit nervous ordering jewelry online. Shipping was faster than expected and the packaging was secure and nicely done. The ring looks even better in person than in the photos and feels comfortable enough enough to wear all day. After wearing it for a couple of weeks, I can say the quality really holds up. Overall, a very solid experience and I'd definitely consider ordering again.
November 4, 2025
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you very much for sharing your experience with Maxine Jewelry. We truly appreciate your trust in us, especially when ordering jewelry online.
We’re delighted to hear that the shipping, packaging, and quality met your expectations, and that the ring looks even better in person and is comfortable for daily wear. Your satisfaction means a lot to our team.
Thank you again for your kind words. We look forward to serving you again in the future.
Best regards,
The Maxine Jewelry Team
Maxine Jewelry 💍
I've ordered about 10 pieces of jewelry…
I've ordered about 10 pieces of jewelry from Maxine. Each piece has been beautiful. Each crafted very well and comfortable to wear.
January 12, 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for your continued support and for sharing such wonderful feedback with us.
Knowing that our craftsmanship and wearability have consistently brought you satisfaction means more to us than words can express.
Your trust and loyalty motivate our team to continue creating high-quality pieces and providing the best possible experience for our customers. We sincerely appreciate you being part of the Maxine family and look forward to serving you again in the future.
Warm regards,
Maxine Jewelry Customer Care Team
Great Customer Support
I reached out to customer service before placing my order with a few questions, and the response was quick and thoughtful. They were patient and genuinely helpful, which made me feel confident about my purchase. It’s always nice to shop somewhere that values communication and customer experience.
January 14, 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for taking the time to share your experience with us.
Providing patient, clear, and genuine support is something we take great pride in, and it means a lot to know it helped you feel confident in your purchase.
At Maxine, we believe that great communication and customer care are just as important as the quality of our jewelry. Your kind words are greatly appreciated and truly encourage our team.
Thank you again for choosing Maxine. We look forward to serving you again in the future.
Warm regards,
Maxine Jewelry Customer Care Team
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The experience I had with my ring is…
The experience I had with my ring is absolutely great! The ring came very fast. It came with a box, bag, ring cloth cleaner, and a return card. This ring look way better than my first engagement ring. 1000/10 Definitely recommend and most importantly it’s affordable.
January 5, 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer:
Thank you so much for sharing such a wonderful review!
We are delighted to know that you were so satisfied with your ring experience, and that it exceeded your expectations. We are truly happy to learn that your new ring is even more beautiful than your first engagement ring.
Thank you again for choosing Maxine. We look forward to sharing many more wonderful moments with you.
Sincerely,
Maxine Jewelry Customer Service Team
Satisfied customer
All the rings I have purchased from Maxine have been absolutely beautiful. The stones are full of sparkle and the settings are unique.
I highly recommend buying from Maxine.
January 8, 2026
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you very much for sharing such a lovely review with us.
We are truly honored to hear that all the rings you’ve purchased from Maxine have been absolutely beautiful, and that you appreciate the sparkle of the stones and the uniqueness of the settings. Your recognition of our designs and craftsmanship means a great deal to our entire team.
Thank you as well for your high recommendation. Your trust and support inspire us to continue creating jewelry that brings joy and confidence to our customers. We look forward to welcoming you back again in the future.
Warm regards,
Maxine Jewelry Customer Care Team
Gift Success
I bought this ring as a gift, and it turned out to be a great choice. The design is elegant and versatile, suitable for different occasions. Seeing how happy the recipient was made this purchase even more meaningful. I would definitely consider buying again for future gifts.
October 9, 2025
Unprompted review
Reply from Maxinejewelry
Dear Customer,
Thank you so much for taking the time to share your wonderful feedback with us.
We are truly delighted to hear that the ring was a great gift choice and that its elegant, versatile design made the occasion even more special. Knowing that it brought happiness to the recipient means a great deal to our team, as creating meaningful jewelry experiences is always our goal.
Your support and trust are sincerely appreciated, and we would be honored to assist you again when you are looking for future gifts.
Warm regards,
Maxine Jewelry Customer Care Team
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