Max Insurance  Reviews 692

Steps were easy to complete. Staff was very helpful.
Everything was resolved quickly.

Brody B. was great to work with. All interactions were led with empathy and patience, from start to end. Throughout the process Brody proved to be knowledgeable in all aspects of the position and with advice given.

Matthew D was my adjuster and he was very extremely helpful in answering all my questions he did a very great job I am very happy with the service that the company and himself provide for me and my family thank you so much.

Nathan D he was have helpful. Thank you so much for all the updates. You are the best

Mathew was very pleasant to deal with. Very detailed in how he explained the claim process. Was willing to go the extra mile to make sure I was kept up to date with my claim. Thank you!

Luke was fantastic to work with. He was thorough, patient, and kind with his questions regarding my home insurance claim.

Before I signed up with the Max insurance on June 30th, 2025, I was with TD insurance since 1996. Because of the heavy rains in Calgary in June and July, one of my rental houses had water sipping through in the basement and creating wet walls and floors on August first. Emergency services were needed as soon as possible! I called the Max insurance just after one month I was with them as a client. I was assigned to Simone as my insurance adjuster! After communicating with her a few times I couldn’t believe how well we were communicating! Not only the emergency services were provided, she has given me 3 choices to pursue to start the repairs needed! I was in shock first, how easy it was and how well this was communicated to me! I was never given any choices with TD insurance for any of my houses’ insurance needs, almost 3 decades. In addition, I was paying TD insurance premiums more than twice as much I am paying to Max insurance with for more coverage.
Not only Simone helped me with every step of my insurance needs very professionally, she also helped me dealing with my tenant’s insurance company whom has been calling me nonstop! I was extremely happy that I can actually communicate with only one person in Max insurance who happened to be a true professional in her approach to dealing with me. She made me feel so comfortable talking to her that, any time I had a question, I didn’t hesitate to call her. Each time I called her I was able to reach her and all of my questions were answered. Well, My experience with Simone was absolutely amazing. I still can’t get over how beautiful my rental house basement looks now, after all of the repairs done and how stress free the whole process was! In about 3 decades I was with TD insurance for all of my houses, never experienced anything like this. I am so very grateful to my Max insurance adjuster Simone for treating me with respect and handling my insurance needs when I needed them the most! I very much appreciated her help in guiding me through the flooding recovery and restoration of my rental house basement and was able to get all of my repairs done the way I wanted. I am a very happy client! I highly recommend Max insurance for your house insurance needs! They truly give a caring hand when a natural disaster strikes! Thanks a million Simone for all of your help for making a very stressful situation for me a positive one, when all over in Calgary, especially my neighborhood were flooded due to extreme weather conditions this year. Kudos to Max insurance!

The adjuster was very responsive and helpfull. It took longer than we expected but it went slow from contractor's side. Overall good experience.

Its an awesome experience about Max insurance they give me a good deal about my claim im happy about the experience especially my Adjuster very professional to deal with

Max insurance was great to deal with, at times a few miscommunications but they were very patient handling my claim.

Since Mathew took over my file my experience with him was as smooth as it could be. He was in touch with me regularly to layout the details about my case and inform me with each step going forward. I appreciate him reaching out to expedite the process.

Everything was dealt with in a timely fashion and the agent was easy to get a hold of.

The initial connection to Max insurance for my water claim was easy but at times there after was challenging. The restoration company only came once and did not call me when they were supposed to. In the end we got it handled and Muyi was able to resolve the claim and close. Was a stressful time but happy to have it repaired and behind me.

Communication was a bit difficult in the beginning. I had 3 different adjusters. The third adjuster, Brody Boucher was very helpful and answered all my questions. Things went smoothly after that

Very quick to send someone out to investigate.

Nathan was easy to work with….. he kept me updated and advised me when the claim was completed…..he did an excellent job

Claim 202507099387

It was great experience.
Alex was so patient and helpful.
He explain everything regarding my claim.
Indeed I'm satisfied with the company's help.

services met my expectation. communication has been consistent in a timely matter. Staff has shown a solid understanding of the matter and responded with professionalism.

Quick, clear and honest response from the agent Muyi A. Very understanding and informative and the process is easy and fast